Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$135K - $160K *

Empower enterprise clients by enhancing their experience, driving growth, and delivering actionable insights. Collaborate across teams to ensure customer success and advocate for user needs within a d...

Today

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Lead the charge in optimizing client relationships for enterprise customers, delivering insights and performance metrics that enhance user success. Drive retention, growth, and satisfaction through st...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$154K - $192K *

Join a team that's driving launch excellence for U.S. products while enhancing cross-functional collaboration and ensuring comprehensive readiness to meet key milestones and objectives...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Unlock potential by spearheading U.S. megabrand strategies and consumer insights to drive growth for top skincare brands. Collaborate across teams to influence and implement actionable recommendations...

2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Accelerate growth by owning key account relationships, driving revenue, and ensuring customer success. Collaborate at all levels, lead large transactions, build a robust pipeline, and exceed sales goa...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $125K *

Transform business systems by leading strategic initiatives and hands-on delivery. Drive effective architecture and analytics for commercial teams, balancing stakeholder needs and operational support...

Today

  •   5 - 7 years exp.  •   Healthcare

$123K - $155K *

Optimize the business systems landscape by leading a dynamic team focused on integrating Salesforce, Gainsight, and other commercial tools while driving data initiatives and enhancing analytics capabi...

Today

  •   5 - 7 years exp.  •   Healthcare

$100K - $125K *

Elevate commercial success by leading a dynamic team focused on AI-enabled business systems. Drive strategy, data analytics, and system solutions across platforms to enhance customer engagement and op...

Today

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Unlock potential by leading impactful systems that drive commercial success. This hands-on role combines strategy and execution to enhance Salesforce, Gainsight, and analytics, driving growth and inno...

Today

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a team that drives corporate engagement, enhancing relationships with healthcare and pharmaceutical partners to secure medical resources and support global health initiatives while advancing the...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$215K - $230K *

Champion clinical supply chain excellence by leading integrated strategies for global oncology trials, ensuring reliable, seamless product supply across diverse programs and managing complex operation...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K *

Elevate customer satisfaction by leading a dynamic team of Support Specialists, ensuring optimal service delivery post-product implementation while driving retention and growth across our customer bas...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$161K - $290K *

Elevate customer experiences by redefining account management, driving growth through strategic P&L ownership, and cultivating deep executive relationships to solve complex business challenges for top...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$161K - $290K *

Shape the future of our consulting practice by developing strategic account plans, building executive relationships, and delivering innovative solutions to enhance customer satisfaction and maximize a...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Shape the future of enterprise sales by cultivating lasting partnerships with CPG brands and driving innovative marketing strategies using advanced insights and solutions...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$232K - $290K *

Drive complex enterprise sales initiatives by owning the end-to-end solution process. Collaborate with stakeholders, manage POCs, and shape deal strategies while building a scaling team. Make an impac...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$67K - $94K *

Lead community engagement and referral growth in Los Angeles, bridging healthcare providers with patients. This hands-on role combines relationship-building in healthcare with direct patient support f...

Today

  •   Less than 5 years exp.  •   Healthcare

$195K - $293K *

Develop and lead a high-performing sales team to drive revenue growth, enhance customer satisfaction, and achieve sales quotas through effective management, mentoring, and strategic collaboration in a...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$186K - $282K *

Join a team that's driving revenue growth by motivating cross-functional sales leaders, refining business strategies, and fostering accountability. Collaborate to enhance customer satisfaction while a...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$168K - $322K *

Engage with cutting-edge technologies to drive platform adoption through innovative data solutions. Collaborate across teams to translate insights into actionable metrics, enhancing customer success a...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in driving client engagement strategies that enhance enrollment rates through innovative campaigns, data analysis, and collaboration with clients and vendors to ensure impactful result...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Lead the charge in managing complex projects, fostering collaboration with stakeholders, and implementing innovative solutions to improve operational processes. Drive high-quality outcomes with effect...

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Contribute to the successful planning and execution of complex projects, collaborating with diverse stakeholders to innovate operational processes and care models while effectively managing resources...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$191K - $215K *

Drive the execution of a comprehensive social media strategy, leading a dynamic team to enhance brand presence and customer engagement while adhering to compliance standards. Cultivate influencer part...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$225K - $250K *

Join a dynamic team driving growth in Advanced Manufacturing/Semiconductors, overseeing account management, team development, and stakeholder relationships while promoting an inclusive culture and ach...

3 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.