Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$283K - $425K *

Drive total rewards innovation through strategies in compensation and benefits while leveraging AI and automation to enhance HR operations and attract top talent globally. Collaborate with leadership...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$132K - $150K *

Elevate the Technical Support transformation by driving strategic initiatives across Customer Experience. Own the execution of comprehensive plans, manage vital partnerships, and ensure success throug...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform your career by driving strategic partnerships in healthcare. Leverage your extensive relationships within benefits consulting to influence and expand business opportunities while collaborati...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$119K - $160K *

Lead the charge in crafting impactful PR campaigns for food and beverage brands. Drive client strategy, manage high-profile relationships, and inspire teams to deliver creative storytelling that reson...

Today

  •   5 - 7 years exp.  •   Media

$115K - $135K *

Champion a dynamic healthcare communications team, managing client relationships and driving strategic initiatives to enhance corporate reputation and value. Collaborate with senior leaders to deliver...

3 days ago

  •   5 - 7 years exp.  •   Media

$95K - $125K *

Advance integrated communications strategies that drive earned media impact. Collaborate with clients and teams to deliver high-quality campaigns, leveraging media insights and cultural trends to enha...

3 days ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Transform client loyalty strategies into powerful drivers of engagement and growth. Lead executive partnerships, optimize program performance, and innovate solutions that enhance customer experiences...

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$130K - $150K *

Transform strategic initiatives into actionable plans by partnering with leadership to drive growth, operational excellence, and business transformation in a dynamic healthcare environment. Engage in...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $150K *

Lead the charge in strategic operations, partnering with executives to drive growth initiatives, optimize performance, and transform business strategies in a dynamic healthcare environment...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$143K - $216K *

Lead large-scale, cross-functional programs to drive success in Customer Success initiatives. Collaborate with teams across the organization, ensuring strategic alignment, effective communication, and...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$143K - $216K *

Join a team that's driving strategic, large-scale initiatives and product launches. Leverage your program management expertise to ensure effective collaboration, communication, and delivery while enha...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$143K - $216K *

Deliver strategic leadership on large-scale, cross-functional programs, ensuring collaboration and seamless execution. Engage with diverse stakeholders throughout the project lifecycle to enhance cust...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$143K - $216K *

Lead cross-functional initiatives and product launches to drive customer success. Oversight from inception to delivery, ensuring alignment among stakeholders, while adapting strategies based on execut...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $150K *

Oversee the end-to-end data enablement process, ensuring accurate taxonomy governance and data quality while collaborating with cross-functional teams to enhance campaign reporting and operational eff...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Media

$130K - $150K *

Drive data excellence by leading taxonomy governance and reporting for campaigns. Collaborate with cross-functional teams to ensure data quality and operational efficiency while mentoring resources to...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Media

$145K - $175K *

Lead the strategy and execution of data management and governance, ensuring data integrity and operational excellence across media channels. Collaborate with teams to drive automation and enhance busi...

3 days ago

  •   8 - 10 years exp.  •   Media

$145K - $175K *

Unlock the potential of data management by leading strategic initiatives, enhancing business intelligence solutions, and fostering cross-functional partnerships to drive operational excellence and dat...

1 week ago

  •   8 - 10 years exp.  •   Media

$145K - $175K *

Champion data excellence by leading strategic initiatives in data management, governance, and analytics. Drive operational efficiency and foster cross-functional collaboration to enhance client outcom...

1 week ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Transform client relationships by driving strategic account management and growth initiatives. Leverage deep industry knowledge to align solutions with client goals, ensuring satisfaction and long-ter...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Drive client success by building strategic relationships and guiding account strategies. Leverage your expertise in banking software to enhance client engagement and ensure alignment with their busine...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in enhancing client relationships and driving success with our Digital Banking solutions. Leverage your expertise to develop strategic account plans, ensuring alignment with client goa...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$102K - $124K *

Unlock the potential of media effectiveness by leading research design and delivery. Collaborate with clients to translate complex data into actionable insights, while mentoring teams and driving stra...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$200K - $235K *

Drive product excellence by owning the lifecycle and security of high-performance client SaaS platforms hosted on AWS. Lead a dedicated team to optimize operations, ensure compliance, and deliver seam...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $235K *

Join a team that's committed to optimizing and securing our AWS-hosted SaaS platforms, ensuring compliance and performance. Take on hands-on leadership in architecture, operations, and product reliabi...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$130K - $160K *

Advance your leadership in human resources by driving culture, wellbeing, and compliance strategies. Collaborate across teams to enhance HR capabilities, support team members, and achieve organization...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.