Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$92K - $142K *

Drive digital transformation by managing and delivering multiple product roadmaps, collaborating with cross-functional teams to shape strategy and ensure successful execution and adoption of digital s...

Toronto, ONIn-Person

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Lead strategic client partnerships in healthcare RCM services, driving satisfaction and growth. Oversee relationship management to ensure operational excellence and performance outcomes for long-term...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $120K *

Engage with partners to optimize their performance and strengthen relationships within HITRUST’s ecosystem. This hands-on role focuses on education, enablement, and support to drive growth and operati...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$114K - $162K *

Drive customer success by managing strategic accounts, ensuring effective onboarding, and fostering strong relationships. Collaborate with teams to translate customer goals into outcomes while enhanci...

Milton, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Transform the agency's sales & marketing strategy by leading a growth team to drive revenue, develop robust pipeline processes, and align commercial efforts towards effective client engagement and sus...

Reposted today

  •   5 - 7 years exp.  •   Business Services

$186K - $233K *

Champion the design and deployment of global omnichannel solutions, ensuring scalable, integrated customer journeys across markets. Collaborate cross-functionally to enable innovative technologies tha...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Transform the Professional Services team's effectiveness through strategic enablement programs. Drive initiatives, manage onboarding, and enhance learning experiences while fostering cross-functional...

Toronto, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Business Services

$85K - $105K *

Transform campaign management through strategic oversight and team leadership. Collaborate with internal and external partners to deliver innovative media solutions while nurturing junior team members...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$186K - $306K *

Strategize and optimize Epic Acute Care capabilities, ensuring operational excellence and alignment with digital goals. Lead cross-functional teams to enhance clinical technologies, drive initiatives...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$185K - $344K *

Drive strategic and operational excellence across global functions to optimize product impact. Collaborate with leadership to refine business strategies and deliver key performance insights, ensuring...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$185K - $344K *

Shape strategic and operational excellence by leading cross-functional initiatives that elevate business and product impact, ensuring alignment and execution that drives results for global teams and s...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$140K - $160K *

Join a team that's driving innovation in AI-powered tools, enhancing agent performance, and optimizing consumer experiences through collaboration, experimentation, and data-driven strategies. Play a p...

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $150K *

Unlock your potential by managing key partner relationships in the CTV and programmatic advertising landscape, driving revenue growth through strategic initiatives and collaboration while fostering an...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Media

$130K - $180K *

Transform demand generation by architecting robust systems and campaigns to convert attention into qualified pipeline, while leading a team focused on dual-use strategies across commercial and federal...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Shape the future of external communications by driving integrated strategies for Comcast's Connectivity portfolio, enhancing brand narrative and reputation through impactful storytelling and stakehold...

Reposted today

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$182K - $270K *

Transform materials management for AI server operations, leading strategy, planning, and execution. Cultivate a high-performing team while optimizing inventory and fostering collaboration across globa...

Reposted 3 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$211K - $331K *

Lead analytics initiatives to empower strategic decisions in a fast-growing agent business. Drive insights, build foundational data systems, and foster a high-performing team to enhance user experienc...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $90K *

Advance your career by delivering data-driven insights to enhance client growth and success. Collaborate cross-functionally while driving strategic initiatives in a dynamic retail environment utilizin...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Engage in driving revenue growth through strategic client management and proactive sales initiatives. Cultivate relationships while delivering tailored solutions that align with client objectives, ens...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$240K - $260K *

Accelerate success as you lead global Microsoft partnerships, shaping co-sell strategies to drive measurable revenue. Manage a high-performance team and engage senior stakeholders to enhance marketpla...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $160K *

Deliver comprehensive leadership for Independent Review Organization operations, overseeing management and compliance while driving strategic initiatives across federal, state, and private healthcare...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $110K *

Empower a high-performing Customer Service team, driving operational excellence and customer satisfaction through effective order management and process improvements in a dynamic B2B environment...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $120K *

Collaborate to drive growth and strategic engagements with partners. Use your Cisco expertise to enhance customer experience and provide education, enabling partners to thrive in a profitable business...

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Join our team to lead the Advanced Telephony Support department, fostering top-notch customer experiences through strategic leadership, team development, and operational excellence while collaborating...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Lead and transform Financial Operations, ensuring compliance and driving process excellence. Collaborate cross-functionally to enhance customer experience while developing a high-performing team and s...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.