Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
Director, Client Delivery Operations & Excellence-(Hybrid)
$130K - $155K *
Pioneer operational excellence by leading Client Delivery teams to enhance service quality and efficiency. Drive continuous improvement initiatives, establish performance standards, and collaborate wi...
6 days ago
Director, Product - Residential Customer
$165K - $190K *
Accelerate product innovation by leading strategy and execution for residential offerings. Drive team performance, align stakeholders, and enhance customer experiences through data-driven insights and...
2 weeks ago
Senior Customer Success Manager
$120K - $145K *
Champion customer success by managing B2B relationships, driving implementation, and ensuring adoption of conversational AI solutions. Collaborate across teams to deliver value and maintain strong com...
1 week ago
$190K - $230K *
Pioneer strategic data governance initiatives, building ownership models and partnerships that enhance data integrity and compliance across the organization. Lead a dynamic team to champion innovative...
Reposted 1 week ago
Executive Director of Transitions and Relationship Management
$150K - $185K *
Transform healthcare delivery by leading home care coordination and discharge planning initiatives. Collaborate with hospitals and community agencies to enhance patient outcomes, streamline processes...
1 week ago
$80K - $100K *
Join a team that's dedicated to enhancing financial operations and reporting. Collaborate with cross-functional teams to ensure accurate financial management, streamline workflows, and support decisio...
2 weeks ago
Director, Custodian Operations and Strategy
$125K - $150K *
Lead cross-functional initiatives to enhance custodian data integration. Oversee strategy and administration of investment data systems, ensuring compliance, operational efficiency, and value-driven s...
Reposted 4 days ago
Senior Director, Software Engineering
$218K - $365K *
Transform the governance landscape for MuleSoft by leading Security, Compliance, and SWAT teams. Drive unified risk management and compliance operations across global regions, ensuring robust security...
Yesterday
Senior Director, Software Engineering
$218K - $365K *
Elevate governance for MuleSoft's Gov Cloud by leading Security, Compliance, and SWAT teams. Drive unified risk management, compliance operations, and certification strategies while ensuring operation...
Yesterday
$150K - $170K *
Transform client partnerships by driving strategic growth and managing high-value accounts. This senior role demands deep collaboration with stakeholders, execution of business plans, and oversight of...
Reposted 3 weeks ago
Managing Director, Media Strategy
$170K - $200K *
Lead media strategy and operational excellence, driving growth and innovation across client portfolios. Oversee multidisciplinary teams, foster client relationships, and champion data-driven decision...
1 week ago
Director, Genius Enterprise Sales Operations
$150K - $170K *
Lead the charge in optimizing sales operations for enterprise solutions, managing a team to enhance processes, reporting, and cross-functional collaboration, ensuring seamless execution from pipeline...
5 days ago
Director, Genius Enterprise Sales Operations
$150K - $170K *
Elevate sales operations by leading a team to enhance enterprise processes, manage Salesforce activities, and drive performance reporting. Collaborate with cross-functional teams to ensure successful...
5 days ago
Director, Genius Enterprise Sales Operations
$150K - $170K *
Empower a dynamic team to enhance sales operations for enterprise solutions. Drive process improvements, manage Salesforce activities, and collaborate with cross-functional teams to optimize performan...
5 days ago
Director, Genius Enterprise Sales Operations
$150K - $170K *
Lead and optimize sales operations for enterprise point-of-sale, managing a team to enhance processes, reporting, and cross-functional collaboration, ensuring effective execution from pipeline to impl...
5 days ago
Director, Enterprise Portfolio Management
$150K - $195K *
Drive change management initiatives that enhance employee engagement and operational efficiency. Collaborate across teams to ensure successful adoption of technology and policy changes, while providin...
3 weeks ago
Director, Cost of Care Solutions
$129K - $162K *
Unlock potential by leading enterprise-wide Cost of Care solutions. Drive scalability, optimize deployment, and enhance operational effectiveness across diverse markets, collaborating with stakeholder...
Reposted 5 days ago
$162K - $243K *
Join a team that's dedicated to advancing clinical trials through strategic oversight and collaboration. Lead project management efforts globally, ensuring quality, cost, and timeline objectives are m...
5 days ago
Director, Client Advice & Management
$130K - $150K *
Elevate client success by leading a dynamic team to deliver innovative solutions, ensuring seamless execution and strategic alignment with business goals while fostering strong relationships across al...
3 days ago
Director, Client Advice & Management
$130K - $150K *
Join us to lead client relationships and drive strategic solutions in a dynamic environment. Leverage your expertise to enhance client satisfaction and achieve business objectives while managing a tal...
3 days ago
Director, Customer Experience- Trauma
$150K - $180K *
Partner with us to lead the development of a customer engagement strategy that enhances relationships with healthcare professionals and strategic partners, driving impactful collaboration across multi...
Today
$125K - $135K *
Shape our external communications strategy by leading PR efforts, managing social media, and collaborating with cross-functional teams to enhance brand visibility and engagement. Bring creativity and...
3 weeks ago
$180K - $210K *
Lead demand generation initiatives to drive qualified opportunities and customer engagement. Oversee marketing operations, events, and account-based strategies to enhance pipeline growth and foster a...
1 week ago
Associate Director, Frontier Enablement
$158K - $270K *
Lead the charge in building a global AI partner enablement program, designing certification paths and training tracks to enhance partner capabilities and drive revenue growth across diverse regions an...
3 weeks ago
Director, People Strategy & Optimization
$165K - $175K *
Champion strategic people initiatives by advising leadership, crafting executive communications, and leveraging analytics to drive organizational effectiveness and accountability across the People fun...
6 days ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.