Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$125K - $160K *

Transform agency partnerships by leading business development and sales initiatives, leveraging healthcare data and media expertise to drive revenue growth and enhance customer loyalty across multiple...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Drive successful execution of a multi-year Lead-to-Cash transformation program, managing diverse workstreams while ensuring strategic alignment and effective communication across stakeholders and exec...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $200K *

Transform client relationships and drive growth strategies within HHS, leveraging market insights and technology to identify opportunities and enhance mission impact. Engage directly with stakeholders...

Washington, DCRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Join a team that's dedicated to enhancing customer relationships and driving success. In this role, you'll advocate for clients, ensuring their needs are met while identifying growth opportunities and...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Champion transformation initiatives by leading complex programs that optimize business processes across diverse teams, driving significant results in operational efficiency and customer experience...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Business Services

$80K - $110K *

Advance client partnerships by managing strategic initiatives, driving engagement, and optimizing healthcare solutions. Collaborate with internal teams to enhance service delivery and achieve clinical...

Missouri, USRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $110K *

Grow your career with a dynamic role focused on client partnerships, strategic planning, and driving engagement to enhance clinical outcomes and savings. Collaborate with teams to deliver tailored sol...

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$171K - $273K *

Champion customer success by leading a high-performing team, shaping strategy, and driving impactful initiatives across the Marketing Cloud. Collaborate with stakeholders to enhance customer engagemen...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Transform customer success by leading a high-performing team, shaping strategy, and driving impactful initiatives across the Marketing Cloud. Collaborate with stakeholders to enhance operational effic...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Transform customer success by leading a high-performing team, shaping strategy, and driving impactful engagements across critical initiatives within the Marketing Cloud. Collaborate with stakeholders...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Oversee strategic direction and operational cadence of the Success Architect team, ensuring optimal capacity planning and resource alignment across high-impact customer engagements while driving team...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Drive client success by managing relationships, optimizing collections, and resolving issues. Collaborate with diverse stakeholders to ensure satisfaction and compliance while leading a team to enhanc...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$140K - $170K *

Shape the success of enterprise health systems by leading full implementations. Collaborate cross-functionally to manage project lifecycles, mitigate risks, and ensure smooth transitions to customer s...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$197K - $313K *

Create a strategic vision for measuring and improving customer implementation health. Lead cross-functional teams to deliver actionable insights and drive customer success, ensuring alignment across p...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$197K - $313K *

Champion the strategic vision for measuring and improving customer implementation health. Collaborate across teams to drive data-informed decisions and enhance customer success, ensuring scalable solu...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$197K - $313K *

Strategize the future of customer implementation health by leading product vision, leveraging data science, and driving cross-functional collaboration to enhance customer success and retention across...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$197K - $313K *

Join a team that's redefining customer success by owning the strategic vision for measuring and improving implementation health. Drive cross-functional collaboration to enhance customer experiences an...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$197K - $313K *

Lead the charge in defining and executing the strategic vision for measuring and improving customer implementation health, driving proactive engagement and growth across diverse customer segments at s...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$197K - $313K *

Lead the charge in defining and executing the strategic vision for measuring and improving customer implementation health, driving proactive engagement and growth across diverse customer segments at s...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$152K - $210K *

Transform workforce data into actionable insights by leading People programs, systems, and analytics. Drive strategic initiatives, enhance operational efficiency, and foster a culture of continuous im...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$200K - $371K *

Drive go-to-market strategy for SMB and Mid-Market segments, leading cross-functional initiatives to enhance customer engagement, positioning, and revenue growth, while establishing best practices for...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Lead client engagement and implementation strategies to drive adoption and maximize value from Managed Services. Foster partnerships, optimize workflows, and ensure long-term client success through ef...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$125K - $140K *

Empower customer success by driving adoption and value realization across the platform. Collaborate cross-functionally to create success plans, engage stakeholders, and act as a trusted advisor, ensur...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$176K - $206K *

Unlock the potential of Technical Operations by enhancing business practices, driving data insights, and implementing digital solutions. Collaborate across teams to streamline processes and support st...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$145K - $160K *

Shape exceptional client experiences by leading onboarding and operations. Collaborate with cross-functional teams to manage complex projects, ensuring timely delivery and exceeding client expectation...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.