Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$80K - $95K *

Join a team that's transforming ranch operations by leading customer onboarding initiatives. You will manage a high-performing team and collaborate cross-functionally to ensure successful deployments...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$180K - $220K *

Join a team that's dedicated to enhancing psychiatric services through leadership, clinical care, and collaboration. Drive impactful change while overseeing medical operations and providing expert psy...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Support our EMR and clinical applications projects by leading cross-functional teams, managing timelines, and ensuring successful implementation. Collaborate with stakeholders to enhance workflows and...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in transforming customer engagement by building strong partnerships and ensuring seamless deployment of cutting-edge building control technologies. Empower customers to realize the ful...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Empower customer success by fostering partnerships and driving innovative solutions. As a key player in a high-growth AI firm, you will ensure clients maximize platform value through implementation, s...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $135K *

Drive customer success by onboarding and scaling accounts, fostering relationships, and ensuring product adoption in a fast-paced AI environment. Collaborate with teams to enhance processes and delive...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Empower innovation by leading the data and ML strategy, driving product outcomes through analytics and machine learning, and building a high-impact team in a growth-oriented tech environment...

Ventura, CARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Join a dynamic team to enhance customer success, drive engagement, and foster long-term relationships with enterprise clients. Leverage your expertise to improve customer experiences and ensure revenu...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$144K - $200K *

Lead a national team of Key Account Leaders to drive sales in campus public safety, focusing on recruitment, coaching, and team performance. Shape strategies to enhance sales effectiveness and adapt t...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $135K *

Lead the charge in driving sales and customer retention strategies for flagship B2B events, fostering high-performing teams, and maximizing account growth through strategic partnerships and innovative...

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$85K - $90K *

Grow your career with a dynamic team focused on enhancing customer satisfaction, managing aerospace orders, and ensuring compliance with quality standards while leading continuous improvement initiati...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$208K - $242K *

Join a team that's transforming R&D technology strategy into impactful solutions across clinical, regulatory, and operational domains, ensuring readiness for pivotal development and commercial launch...

6 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$110K - $150K *

Champion integrated marketing by driving innovative campaigns and strategies across health and technology sectors. Lead social, influencer, and creative teams to deliver impactful solutions while nurt...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $150K *

Join a team that's driving innovative integrated marketing strategies across health and technology sectors, managing client relationships, and leading multi-channel campaigns. Take charge of program e...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the sales strategy and team in driving growth across the Central Territory. Build elite partnerships, mentor high-performing teams, and leverage market expertise to exceed revenue goals in the co...

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$200K - $260K *

Lead and oversee major client relationships, driving strategic alignment and seamless delivery. Build and mentor a high-performing team focused on client success while identifying growth opportunities...

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$180K - $200K *

Accelerate progress at regional Professional Services by leading teams, driving growth and quality in consulting engagements while fostering strategic partnerships and developing innovative service of...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock potential by leading data strategy and analytics for a multi-site healthcare organization, transforming complex data into actionable insights that drive growth and enhance operational efficienc...

6 days ago

  •   Less than 5 years exp.  •   Staffing

$157K - $303K *

Lead the charge in developing and executing go-to-market strategies for key products, driving awareness and adoption through compelling messaging, customer insights, and cross-functional collaboration...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$171K - $214K *

Unlock potential by driving sales activation and enablement for MSP/MSSP partners. Engage in training, demand generation, and partner collaboration to ensure successful service launches and ongoing sa...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$156K - $195K *

Drive operational excellence by leading deployment strategies that enhance customer experience and revenue growth. Oversee a high-performing team, implement automation, and collaborate across function...

Ottawa, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that drives strategic AMER Field Marketing initiatives, managing a skilled team to enhance pipeline growth. Lead data-driven marketing efforts across North America, LATAM, and the Public S...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$175K - $210K *

Elevate your career by leading the Enterprise Solutions Engineering team, driving customer success through technical expertise and strategic leadership. Collaborate with Sales, Product, and Engineerin...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$225K - $295K *

Accelerate progress at the forefront of contract lifecycle management by driving innovation and strategic solutions. Collaborate with sales teams to enhance customer satisfaction and market leadership...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$121K - $194K *

Drive transformative marketing strategies by collaborating with senior stakeholders to design and govern large-scale commercial transformations, ensuring measurable outcomes and value realization acro...

Today

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.