3+ years in customer-facing roles with a successful track record.
Deep expertise in contract lifecycle management and its trends.
Strong business acumen for developing strategic solutions.
Exceptional communication and presentation skills.
Proactive mindset with a history of driving customer acquisitions.
Experience in building lasting customer relationships.
Collaborative approach with cross-functional teams.
Proven leadership skills in scaling business operations.
Responsibilities
Provide expert demonstrations of Icertis solutions.
Stay updated on technology and AI trends to drive innovation.
Develop strategic solutions for complex customer needs.
Collaborate with sales and product teams to tailor solutions.
Conduct research to identify market opportunities and customer pain points.
Build strong relationships with customers to understand their goals.
Offer expert advice on contract lifecycle management.
Benefits
Comprehensive medical, dental, vision, and mental health benefits.
Employee Assistance Program (EAP) for additional support.
Equity options (RSUs) for shared ownership in the company.
Generous 401(k) matching program.
Flexible work environment to promote work-life balance.
Paid maternity and paternity leave for new parents.
Generous holiday and PTO program, including a week off for the 4th of July.
Coaching as a Service (CaaS) for professional development.
Annual personal development allowance for growth opportunities.
Paid volunteer days to support community engagement.
Active DEIB initiatives with training and resource groups.
Full Job Description
Job Description
As the Director, Solutions Advisory, you will play a pivotal role in shaping Icertis' success in the AMER region. Your primary objective is to aid the sales process, support our sales team and customers. You will be responsible for driving innovation and thought leadership, staying abreast of industry and technology trends, and developing strategic solutions to meet our customers' evolving needs. The ability to present to all levels within an organization is fundamental to the role. Your expertise in contract lifecycle management will be instrumental in guiding our product and sales teams, ultimately contributing to Icertis' market leadership and customer satisfaction.
Responsibilities
Provide expert demonstrations of Icertis core and related solutions.
Have robust understanding of latest technology and AI trends, with desire to learn and innovate.
Drive innovation and thought leadership, staying updated on industry trends and best practices.
Develop strategic solutions and proposals for complex customer requirements, ensuring alignment with Icertis' vision and values.
Collaborate closely with sales and product teams to understand customer needs and develop tailored solutions.
Conduct thorough research and analysis to identify market opportunities and potential customer pain points.
Build and maintain strong relationships with customers, understanding their business objectives and goals.
Provide expert advice and recommendations to customers, ensuring they make informed decisions regarding contract lifecycle management.
Stay updated on emerging technologies and industry regulations, incorporating these into our solution advisory approach.
Ensure the team's compliance with Icertis' standards and best practices, maintaining a high level of professionalism and integrity.
Qualifications
A minimum of 3 years of experience in customer facing roles, with a proven track record of success.
Expert knowledge and understanding of the contract lifecycle management space and its evolving trends.
Strong business acumen and the ability to understand complex customer requirements and develop strategic solutions.
Exceptional communication and presentation skills, with the ability to articulate complex ideas clearly.
A proactive and innovative mindset, with a track record of driving successful customer acquisitions.
Experience in building and maintaining strong customer relationships, with a focus on satisfaction and retention.
A collaborative and team-oriented approach, with the ability to work effectively with cross-functional teams.
Proven leadership skills inspiring people and building the business from small to scale.
A self-starter who will take the initiative to develop programs for partner relationships, enablement, and growth.
Compensation:
OTE: $225,000 to $295,000 (75/25)
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary and annual sales target incentive bonus, an equity component is included in the compensation package.
Our Commitments
Supporting employees' and their families' physical, mental, and financial well-being.
Accelerating Icertians' careers.
Making a social and environmental impact in our communities.
Cultivating and advancing a culture of diversity, equity, inclusion, and belonging (DEIB) across our company, customers, and suppliers.
Generous holidays, including the 4th of July week off (paid).
Free professional and leadership coaching.
Annual personal development allowance.
What we offer:
Robust medical, dental, vision, and mental health benefits.
Employee Assistance Program (EAP).
Equity (RSUs) and shared ownership in the company.
Generous 401(k) match.
Flexible work environment.
Paid maternity and paternity leave.
Generous holiday and PTO program.
CaaS (Coaching as a Service).
Annual personal development allowance.
7 Days for Humanity - seven paid volunteer days annually.
Global and regional DEIB steering committees and employee resource groups (ERGs).
Global DEIB training programs and guest speakers throughout the year.
