Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$160K - $200K *

Join a dynamic team to shape business strategy and drive growth. Collaborate across Product, Engineering, Sales, and Finance to translate market insights into actionable plans, ensuring alignment and...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Help us drive revenue growth by leading the full sales cycle in the Digital Science sector, engaging with C-suite leaders and aligning solutions with enterprise strategies to enhance decision-making a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate your career by leading a dynamic sales team to drive IT security solutions. Collaborate with clients and partners to enhance sales strategies, mentor talent, and achieve regional objectives...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $120K *

Deliver integrated digital media strategies for healthcare clients, leading planning discussions and optimizing campaigns across various channels. Collaborate with cross-functional teams to ensure ali...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$123K - $227K *

Empower customer success as a trusted advisor, driving strategy and innovation. Collaborate with key stakeholders to enhance customer value and satisfaction while navigating industry challenges in a f...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $227K *

Accelerate customer success by driving engagement and strategic alignment across Marketing & Commerce initiatives. Serve as a trusted advisor, ensuring clients derive maximum value from our AI-driven...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $227K *

Unlock potential by serving as a trusted Customer Success Partner, driving impactful engagements and strategic solutions for high-value marketing customers while ensuring alignment with their business...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $175K *

Transform strategic services by advising C-Level executives on operationalizing objectives, enhancing employee engagement, and driving measurable business outcomes through effective strategy execution...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $320K *

Champion transformative healthcare by leading care management initiatives, enhancing quality and access across services. Collaborate with leadership to optimize operations, improve patient outcomes, a...

4 days ago

  •   11 - 15 years exp.  •   Healthcare

$150K - $180K *

Reimagine customer experiences by leading strategic CRM and CRO initiatives. Drive revenue growth through data-driven journey design and multi-channel strategies, while collaborating with teams to enh...

1 week ago

  •   5 - 7 years exp.  •   Media

$120K - $145K *

Accelerate progress at our Sales Enablement team by shaping strategies that enhance wholesaler effectiveness, drive growth, and foster a culture of continuous learning and innovation in financial serv...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $157K *

Lead the charge in enhancing customer-focused sales experiences by managing teams, driving strategic partnerships, and fostering a culture of excellence in luxury retail. Collaborate with various depa...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$87K - $93K *

Drive your career forward by managing a diverse portfolio of customer accounts, ensuring value realization and retention through strategic engagement and proactive risk management in a dynamic B2B Saa...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $110K *

Drive customer success by managing a portfolio of 100-150 accounts, ensuring value realization, retention, and upsell through strategic engagement and proactive risk management in a dynamic B2B SaaS e...

Calgary, ABIn-Person

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $110K *

Optimize customer success by managing a portfolio of 100-150 accounts, driving retention and growth through strategic engagement, proactive risk management, and data-driven insights to ensure value re...

Toronto, ONIn-Person

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Manage client engagement and drive research delivery, collaborating with diverse teams to execute projects that enhance healthcare insights. Shape product development and ensure quality execution whil...

Today

  •   5 - 7 years exp.  •   Healthcare

$120K - $140K *

Lead the charge in transforming complex market data into actionable insights that drive revenue growth and enhance forecasting accuracy within a dynamic medical device organization, partnering with cr...

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$317K - $475K *

Shape the future of contact center solutions by leading a global team, driving technical strategy, and engaging with enterprise customers to deliver innovative, reliable solutions that address complex...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$317K - $475K *

Join a team that's shaping the future of contact center solutions. Lead a global team, engage with enterprise customers, and drive technical strategy while delivering innovative solutions that address...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$317K - $475K *

Lead and grow a global team while shaping technical strategy and engaging with enterprise customers. Drive solutions for complex contact-center challenges, collaborating across teams to deliver truste...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K *

Empower your career by managing enterprise customer relationships, driving success, and ensuring long-term partnerships. Collaborate with C-suite executives to deliver measurable business outcomes and...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$190K - $215K *

Champion customer success through strong relationships, technical support, and strategic guidance for AI cloud solutions, ensuring clients maximize value, achieve performance goals, and navigate compl...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$190K - $215K *

Empower clients by managing strategic relationships and providing technical guidance in AI and cloud solutions. Drive customer success through performance monitoring, training, and advocacy, ensuring...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$215K - $235K *

Pioneer comprehensive commercial operations by designing, implementing, and optimizing pricing and deal negotiation processes. Drive ongoing analytics and continuous improvement, ensuring success in a...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$187K - $211K *

Empower a thriving workplace culture by leading strategic HR initiatives, enhancing employee engagement, and ensuring compliance. Collaborate with leadership to align HR practices with business goals...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.