Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$188K - $240K *

Join a team that's redefining HCP engagement strategies in the biopharma space. Lead impactful marketing initiatives for a specialty product, ensuring alignment with innovative omnichannel tactics to...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $170K *

Manage HR strategies for staff-level employees, enhancing performance and engagement. Partner with leaders to implement talent processes and ensure effective employee relations, supporting a healthy o...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $170K *

Transform the HR landscape by partnering with staff-level employees, guiding managers, and driving strategic talent initiatives while ensuring effective employee relations and performance management a...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$104K - $126K *

Engage with mid-market accounts to enhance platform adoption, ensure account health, and build lasting customer relationships, collaborating with cross-functional pod partners to drive measurable secu...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $150K *

Transform customer relationships and drive value for strategic clients. Own adoption, retention, and satisfaction while collaborating cross-functionally to enhance customer success and influence key b...

Reposted today

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Optimize passenger services excellence by managing airline accounts, ensuring compliance and safety across operations, and developing training programs to enhance performance and customer satisfaction...

Today

  •   8 - 10 years exp.  •   Transportation

$88K - $154K *

Join a team that's committed to driving strategic growth for top Beauty Sellers. You'll build partnerships, analyze market data, and optimize processes to deliver exceptional customer experiences and...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$90K - $105K *

Join a team that's leading operational excellence in logistics and fulfillment. Oversee warehousing and distribution while enhancing customer satisfaction and ensuring compliance. Utilize your leaders...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Empower enterprise customers by fostering strategic partnerships, driving success planning, and ensuring measurable outcomes. Collaborate cross-functionally to enhance customer engagement, retention...

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $130K *

Transform enterprise relationships as a trusted advisor, aligning customer goals with actionable strategies to drive successful outcomes and measurable value across our gaming solutions, while ensurin...

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$90K - $130K *

Drive customer engagement and revenue growth by managing enterprise accounts, fostering strategic relationships, and ensuring product adoption, while collaborating extensively across teams to deliver...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Manage strategic customer relationships to drive engagement and growth. Utilize consultative selling expertise to enhance platform adoption, ensuring successful outcomes. Collaborate with cross-functi...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $160K *

Help us enhance customer satisfaction by serving as a strategic partner for enterprise clients, driving success planning, fostering executive alignment, and ensuring measurable outcomes through exempl...

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $150K *

Grow your career with a strategic role fostering customer success and deepening relationships at the executive level. Drive measurable outcomes while collaborating across functions to support enterpri...

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$112K - $140K *

Drive customer success and advocacy through strategic relationship management, delivering tailored value, enhancing product adoption, and fostering customer satisfaction while leveraging your expertis...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$159K - $211K *

Partner with us to lead operational and strategic initiatives that enhance clinical performance and patient experience, driving measurable improvements through innovative management processes and cros...

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Lead the charge in optimizing patient access operations, enhancing efficiency and patient satisfaction through strategic initiatives and collaborative partnerships across the organization...

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Champion patient access excellence by providing strategic leadership and optimizing workflows. Drive initiatives to enhance patient experience, operational efficiency, and organizational growth across...

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$174K - $230K *

Grow your career by leading global consumer servicing operations, ensuring exceptional customer experiences through multiple channels, and driving performance across a distributed team of agents to me...

Burlington, NLIn-Person

Yesterday

  •   11 - 15 years exp.  •   Consumer Technology

$130K - $180K *

Drive the establishment of our Quality function, overseeing CMS ACO programs and ensuring cohesion across all business units. As a subject matter expert, impact strategic decisions through quality imp...

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Champion quality initiatives in a dynamic healthcare environment, leading MSSP Quality programs while influencing strategic decisions across teams. Drive performance improvement and build a quality fu...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$174K - $230K *

Shape the future of customer operations by leading a global team to enhance service delivery, drive innovation, and achieve operational excellence across multiple channels in a dynamic environment...

Burlington, ONIn-Person

Yesterday

  •   11 - 15 years exp.  •   Business Services

$100K - $130K *

Join a team that's dedicated to transforming vacation rental experiences. You'll lead a dynamic Onboarding Team, focusing on owner success and driving high performance through coaching, metrics tracki...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Hospitality & Recreation

$159K - $175K *

Create a world-class marketing foundation from the ground up, driving strategy with data insights. Lead brand management, optimize web performance, and empower franchise growth in a dynamic startup en...

Vancouver, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$159K - $175K *

Transform marketing strategies by synthesizing data to enhance brand presence, optimize web interactions, and empower franchise partners, while leading a team in a dynamic startup environment focused...

North York, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.