Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

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$195K - $234K *

Shape the future of our global deal strategy function, leading cross-functional collaboration to maximize sales effectiveness and optimize deal structures while ensuring compliance and executing fast...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$110K - $190K *

Join a team that's committed to driving customer success by optimizing adoption and value realization. Leverage your expertise to support enterprise customers, ensuring they achieve their business out...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $190K *

Unlock potential by becoming a trusted advisor to enterprise customers, guiding them through product adoption, driving business outcomes, and ensuring high customer satisfaction and retention in a dyn...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$137K - $186K *

Join us to drive strategic and technical adoption strategies for major enterprise clients. Leverage AI insights to enhance software utilization and achieve customer goals through proactive planning an...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$137K - $186K *

Transform customer engagement through sophisticated technical adoption strategies, leveraging AI insights to maximize technology investments, ensuring successful onboarding and renewals in complex ent...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$126K - $167K *

Join a team that's driving the successful adoption of innovative technologies, leveraging AI insights to maximize customer success through tailored strategies. Foster strong relationships and support...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$126K - $167K *

Lead strategic adoption strategies leveraging AI insights to drive customer success and renewals. Collaborate with cross-functional teams to enhance technology utilization and optimize customer outcom...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$140K - $170K *

Champion clients by onboarding and optimizing their use of advanced fintech solutions, ensuring satisfaction and success through tailored strategies and strong partnerships across teams. Drive engagem...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$198K - $275K *

Transform the lending experience by leading a high-impact Operational Excellence team. Develop strategies, manage customer complaints, and ensure compliance, promoting continuous improvement and drivi...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$118K - $219K *

Drive innovation and strategy in Life New Business and Underwriting solutions, leading cross-functional teams to develop and commercialize products that enhance growth and market influence in the Life...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $180K *

Empower customer engagement across diagnostics & genomics. Lead the strategic orchestration of service excellence, ensuring seamless interactions throughout the post-sales lifecycle while driving grow...

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$150K - $190K *

Drive business growth by managing key accounts, enhancing relationships, and leading complex sales cycles while leveraging AI tools to deliver transformative solutions and exceeding client expectation...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$134K - $230K *

Drive high-impact advisory services, leading complex engagements and fostering executive relationships. Mentor teams and ensure the delivery of strategic solutions while advancing business development...

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$204K - $380K *

Lead the charge in driving enterprise growth by integrating business development, channel strategy, and revenue operations. Partner with cross-functional teams to implement data-driven strategies for...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$144K - $241K *

Transform product strategy through hands-on leadership of the product management team, guiding the roadmap and ensuring alignment with market needs and business objectives while enhancing user experie...

Today

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$144K - $241K *

Champion the strategic direction of the product portfolio, leading teams to define, develop, and enhance innovative solutions while ensuring alignment with market demands and business objectives acros...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$185K - $308K *

Lead advanced capital investment projects in a dynamic life sciences environment, overseeing engineering, design, construction, and compliance to enhance therapeutic delivery from concept to completio...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$70K - $95K *

Engage with clients to ensure operational excellence and success in billing processes. Lead strategic planning for multiple medical billing teams while maintaining performance, building relationships...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$203K - $263K *

Transform the future of commercial training by designing and implementing comprehensive onboarding and learning programs to ensure organizational readiness for product launch, while leading cross-func...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $130K *

Join us to lead a team in developing knowledge management strategies and training programs that enhance customer experience. Drive proactive support solutions and ensure documentation excellence for b...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Join a team that's enhancing productivity and driving innovation by leveraging AI-driven solutions for managed services. Collaborate across functions to design, implement, and support applications, op...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$221K - $304K *

Join a hyper-growth team leading pre-sales Solutions Architects in Canada, driving expansion across sectors. Elevate team performance and foster strong client relationships to maximize impact and inno...

Toronto, ONIn-Person

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $200K *

Build innovative strategies for customer growth and social commerce, leading a high-performing team to amplify DTC success across multiple channels while leveraging AI and data-driven insights to opti...

Today

  •   8 - 10 years exp.  •   Consumer Technology

$171K - $251K *

Lead a team of Sales Business Partners to support strategic sales operations, ensuring alignment between sales strategy and execution while driving collaboration and operational excellence across the...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Champion customer success as a trusted partner in the Canadian social impact sector, driving adoption and growth for K-12, higher education, and nonprofit clients through strategic guidance and data i...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.