Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$164K - $266K *

Optimize Customer Success strategies by leading process design and operational execution. Collaborate across teams to enhance workflow consistency, streamline playbooks, and leverage technology for im...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$104K - $110K *

Join us to lead customer success initiatives that drive measurable growth, retention, and satisfaction for our digital retail dealer clients. You'll strategize, advocate, and enhance the customer expe...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$158K - $232K *

Optimize customer success operations by refining processes and enhancing collaboration across teams. This strategic role focuses on lifecycle improvements and playbook execution, driving efficiency an...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$158K - $223K *

Lead process design improvements for Customer Success, focusing on streamlining operations across all customer lifecycle stages while collaborating with cross-functional teams to enhance consistency a...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Lead and optimize client care, partner support, and inside sales teams. Drive performance through metrics, ensuring quality service delivery while scaling operations effectively to meet growth objecti...

Calgary, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$275K - $320K *

Transform relationships with Meta by driving AI training data business growth. Own a $10M portfolio while managing client engagements and expanding into consumer and frontier AI sectors to enhance del...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$275K - $320K *

Inspire growth by managing and expanding a multimillion-dollar client account, fostering strategic relationships in AI data services. Engage with diverse teams within Meta to drive innovation and oper...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $180K *

Drive innovation and product strategy in digital identity solutions, leading cross-functional teams to enhance customer experiences and accelerate growth while ensuring regulatory compliance and marke...

5 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $180K *

Empower organizations with innovative KYB solutions. Lead product strategy, drive AI adoption, and deliver exceptional customer experiences while shaping the future of digital identity through strateg...

Toronto, ONIn-Person

5 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $180K *

Unlock innovation at the forefront of digital identity by leading product strategy, driving AI integration, and shaping the KYB portfolio for a high-impact role that partners across teams to deliver m...

5 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $180K *

Make your mark at a pioneering organization by leading the KYB product portfolio. Drive innovation and align strategic vision with execution, collaborating across functions to enhance digital identity...

Vancouver, BCIn-Person

5 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$160K - $200K *

Shape the future of digital identity by leading product strategy for KYB solutions. Collaborate with cross-functional teams to drive innovation, enhance customer experiences, and develop market-leadin...

5 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$220K - $245K *

Shape your career by leading product marketing for diverse legal segments, driving go-to-market strategies, and creating impactful messaging to enhance growth. Empower your team while delivering insig...

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$220K - $245K *

Drive growth by leading the product marketing function across diverse legal customer segments, crafting tailored go-to-market strategies, and building a high-performance team that executes innovative...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$191K - $259K *

Lead strategic HR initiatives by guiding a talented team of People Business Partners. Act as a trusted advisor to C-suite leaders, fostering a high-performance culture that aligns with the company's h...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Lead the evolution of the enterprise Identity and Access Management program, ensuring secure and compliant access to business systems while aligning with organizational priorities and regulatory requi...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Shape the future of enterprise Identity and Access Management strategy, governance, and operational execution, ensuring secure access to business systems while promoting compliance and cybersecurity o...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Discover a dynamic opportunity where you will manage high-value real estate accounts, connecting technology with expertise. Help shape the future of property tax solutions while collaborating with cro...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$204K - $307K *

Help us lead the deployment and innovation of AI in finance, transforming accounting workflows and architecting scalable solutions to enhance data-driven decision-making and efficiency across organiza...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$204K - $307K *

Transform financial operations by leading the implementation of advanced AI and ML solutions, ensuring seamless connectivity with systems. Drive automation initiatives and deliver strategic financial...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$204K - $307K *

Champion the deployment and scaling of AI-driven finance solutions, leading cross-functional teams to transform finance operations into autonomous, data-driven systems, enhancing efficiency and reduci...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$204K - $307K *

Join us in transforming finance through innovative AI and automation. Lead cross-functional teams to deploy Workday's financial solutions, enhancing processes and driving efficiency in a dynamic, coll...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$205K - $265K *

Drive cohesive marketing strategies and integrated campaigns that amplify brand presence across products and regions, ensuring a unified message that enhances demand generation efforts globally...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$92K - $104K *

Join a team that redefines the customer journey for SMB restaurants. As a key player, you'll guide operators through adoption and retention, using insights to drive product success while collaborating...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$220K - $240K *

Advance your career by leading strategic revenue operations initiatives, enhancing cross-functional collaboration and operational excellence. Drive impactful execution while empowering a high-performi...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.