Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$165K - $275K *

Lead and develop a global SMB sales organization, driving performance and retention across a $45M+ revenue base. Collaborate with cross-functional teams to align strategies and enhance customer engage...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by managing enterprise accounts, driving product adoption, and delivering measurable value while identifying growth opportunities throughout the customer lifecycle...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$150K - $180K *

Unlock potential by leading client success initiatives, ensuring delivery excellence across strategic accounts. Build trust, foster long-term partnerships, and drive business growth through exceptiona...

Mississauga, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$250K - $280K *

Lead the charge in transforming data into impactful business narratives. Collaborate with C-suite executives and stakeholders to drive strategic decisions, ensuring alignment between data insights and...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$75K - $95K *

Optimize client relationships by guiding them through onboarding and lifecycle processes. Ensure satisfaction and retention while acting as a trusted advisor for IT solutions, driving revenue growth a...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Empower clinician success by leading operations that enhance onboarding, performance, and workflow efficiency. Collaborate across teams to identify risks, implement data-driven solutions, and ensure a...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Engage with clients as a strategic leader, driving innovative solutions and managing complex accounts. Collaborate with marketing teams to enhance brand value and deliver impactful campaigns while nav...

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Elevate your career by joining a dynamic Customer Success Team, driving client engagement and growth in the banking, crypto, and payments sectors. Collaborate closely with stakeholders to enhance cust...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Drive customer success by managing key accounts in banking, crypto, and payments. Collaborate with teams to enhance client experiences, identify growth opportunities, and minimize churn while ensuring...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$158K - $198K *

Drive the technical backbone of performance marketing by owning data infrastructure, implementing tracking solutions, and ensuring flawless data flow between marketing and engineering teams to maximiz...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$140K - $233K *

Transform organizational change management by leading enterprise-wide strategies for a large-scale SAP S/4HANA transformation, ensuring stakeholder engagement and successful adoption across all levels...

6 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$100K - $110K *

Lead the charge in optimizing Customer Success operations, ensuring seamless execution and performance across multiple programs. Drive continuous improvement and foster a high-accountability culture w...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $110K *

Drive operational excellence by leading the Customer Success Operations team, ensuring efficient service delivery, performance management, and continuous improvement across multiple programs to enhanc...

Atlanta, GARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$123K - $186K *

Transform customer success by serving as a strategic partner for complex enterprise clients, ensuring seamless integration and maximizing value through tailored solutions and proactive engagement acro...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Unlock potential by serving as a strategic partner for complex enterprise customers, driving adoption and value realization through tailored integration solutions and proactive relationship management...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Shape customer success by driving adoption and value realization for complex enterprise integrations. Collaborate with cross-functional teams to enhance API-led connectivity and ensure seamless transi...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $186K *

Drive customer success by partnering with enterprise clients to optimize integration strategies, ensuring seamless adoption and long-term value realization through tailored solutions and proactive eng...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Lead the charge in enhancing client relationships and driving value realization for managed services. Oversee client success strategies, retention, and growth while collaborating cross-functionally to...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $200K *

Elevate your career by leading enterprise-wide analytics and decision support. Collaborate with cross-functional leaders to enhance financial planning, operational effectiveness, and strategic insight...

1 week ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$180K - $215K *

Join a team that's redefining supply chain management by leading product strategy and migration for a comprehensive portfolio. Drive innovation and collaboration across aerospace and defense sectors w...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $110K *

Reimagine customer success by managing enterprise relationships, driving platform adoption, and ensuring renewals. Collaborate cross-functionally to identify risks and opportunities, while advocating...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Join us to manage SLED customer accounts, build relationships, drive adoption of our Observability platforms, and ensure customers achieve measurable value from their investments through effective com...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Engage with SLED customers to build relationships, drive platform adoption, and ensure measurable value from investments. Manage a portfolio, identify risks, and collaborate with teams to support cust...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Empower SLED customers by managing relationships, driving platform adoption, and ensuring measurable value from investments. Collaborate with stakeholders to enhance customer success and achieve growt...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$131K - $197K *

Join a team that's driving workforce management innovation and enhancing service experience. Lead strategic initiatives, optimize operations, and collaborate with stakeholders to ensure effective work...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.