Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
$135K - $160K *
Champion our sales enablement strategy to enhance team productivity, drive revenue growth, and elevate deal execution. Collaborate with leadership to identify gaps and deliver impactful training, ensu...
4 days ago
$125K - $150K *
Drive the sales enablement strategy to enhance productivity and accelerate sales cycles. Collaborate with leadership to identify gaps, implement training, and optimize resources, ensuring teams are eq...
4 days ago
$150K - $180K *
Lead a dynamic sales enablement strategy to enhance productivity and drive revenue growth. Collaborate with sales leadership to identify gaps, implement training, and optimize resources for Account Ex...
4 days ago
Director, Business Operations & Growth Strategy
$150K - $180K *
Innovate new revenue streams with a dynamic Growth Strategy team. Lead initiatives from concept to launch, leveraging data insights and cross-functional collaboration to drive impactful results and sc...
2 weeks ago
$180K - $220K *
Join a team that's shaping the future of enterprise sales strategy. Lead multi-year growth initiatives, drive new-business acquisition, and influence executive-level decisions to enhance market positi...
3 weeks ago
$125K - $150K *
Lead the charge in transforming customer support strategies and operations, ensuring high-quality service delivery for complex enterprise environments. Collaborate with cross-functional teams to enhan...
6 days ago
Director, Client Success & Retention
$110K - $130K *
Champion client success by managing strategic relationships, enhancing retention, and driving value for credit union partners. Collaborate across teams to ensure optimal client experiences and advocat...
3 weeks ago
$110K - $130K *
Champion the patient marketing strategy, guiding prospects to enrollment and engagement. Collaborate with leadership to optimize channels and messaging, ensuring a seamless patient journey while drivi...
1 week ago
$90K - $110K *
Champion customer success by resolving technical inquiries and building scalable systems. Drive operational support, enhance documentation, and automate workflows to ensure a seamless experience for c...
2 weeks ago
$100K - $120K *
Transform the employee experience by leading strategic HR initiatives that empower a diverse workforce and drive engagement across the organization, fostering a culture of growth and sustainability wi...
Reposted 4 weeks ago
$162K - $238K *
Design and optimize R&D operations to enhance organizational effectiveness through data-driven insights, collaboration, and governance. Partner cross-functionally to drive continuous improvement and e...
3 weeks ago
Director, Workforce Management
$161K - $210K *
Elevate workforce management by leading recruitment, onboarding, and performance strategies. Drive clinician readiness and productivity while ensuring quality care through data-driven decision-making...
5 days ago
Production Support Director- Hybrid
$203K - $271K *
Lead cross-functional teams to resolve production issues in healthcare applications, ensuring stability and compliance while managing a 24x7 support operation. Collaborate with stakeholders to enhance...
1 week ago
Client Success Manager, Payer Retrieval
$108K - $130K *
Unlock your potential by leading customer projects, ensuring seamless communication, and driving success in healthcare solutions. Collaborate with diverse teams to enhance client satisfaction and oper...
1 week ago
Senior Manager Customer Success - Healthcare (C1 - B2B)
$175K - $235K *
Elevate your career by driving customer success strategies in healthcare. Collaborate with cross-functional teams to enhance adoption, retention, and expansion, while building executive relationships...
2 weeks ago
$135K - $160K *
Shape the future of K-12 sales by leading a dynamic team of Account Executives. Drive performance through strategic planning, precise forecasting, and collaborative initiatives to achieve growth targe...
6 days ago
Mid-Market Customer Success Manager (Dallas)
$125K - $145K *
Join a dynamic team as you empower clients to maximize value from AI solutions, ensuring seamless integration and adoption. Drive strategic initiatives, enhance customer relationships, and create scal...
3 weeks ago
Director, Revenue Operations - REMOTE
$130K - $150K *
Join a team that's revolutionizing revenue operations by owning HubSpot, building scalable systems, and driving growth through integrated data management. This hands-on role is pivotal in shaping our...
Reposted 3 weeks ago
Director, Revenue Operations - REMOTE
$130K - $150K *
Lead the charge in architecting robust revenue operations systems using HubSpot and other tools to enhance pipeline management, pricing, and marketing execution while establishing data integrity and g...
Reposted 3 weeks ago
Director, Marketing Business Strategy & Operations
$175K - $250K *
Drive strategic alignment and operational excellence within a global marketing organization. Collaborate with leadership to optimize performance, enhance cross-functional collaboration, and translate...
6 days ago
Enterprise Customer Success Manager - East
$111K - $160K *
Unlock potential by owning post-sales relationships with enterprise customers, driving measurable outcomes and value realization through strategic workflow redesign and AI integration, while collabora...
Reposted 4 days ago
Director, Consultant Relations
$130K - $170K *
Unlock potential by managing and expanding relationships with consultants in healthcare to drive business growth. Cultivate partnerships, enhance market presence, and collaborate with internal teams t...
3 weeks ago
Director, Consultant Relations
$130K - $170K *
Partner with us to enhance consultant relationships in healthcare. Drive business growth by cultivating partnerships, optimizing engagement strategies, and aligning internal teams to effectively posit...
3 weeks ago
Director, Technology Consulting and Delivery
$150K - $180K *
Champion the delivery of high-quality digital products by leading multiple technology teams and client engagements. Build trusted relationships, drive innovation, and ensure successful outcomes in a d...
1 week ago
Senior Director, Global Sales, SMB
$165K - $275K *
Champion our global SMB sales strategy by leading a dynamic team, enhancing customer retention, and driving performance across a $45M+ revenue base in a fast-paced, high-volume environment...
3 weeks ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.