Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$99K - $186K *

Develop trusted relationships with clients to ensure successful adoption and alignment of our solutions, driving value and engagement while expertly addressing both technical and business challenges t...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$99K - $186K *

Optimize customer engagement and success by delivering tailored solutions, driving business value, and leveraging technical expertise. Collaborate with stakeholders to align priorities and navigate co...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$84K - $132K *

Empower established brands by building strong relationships and maximizing product value through strategic guidance and support. Drive client success by identifying opportunities, enhancing feature ad...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$84K - $132K *

Join our dynamic team as you drive customer success and build meaningful relationships with high-profile brands. Leverage your expertise to advocate for customer needs while ensuring product adoption...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $125K *

Engage with established brands as a trusted advisor, driving success and product adoption through strategic guidance, relationship building, and meticulous account management for optimal customer sati...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$76K - $119K *

Empower established brands to maximize their investment through strategic customer success initiatives and relationship building, ensuring client satisfaction and product adoption while advocating for...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$230K - $250K *

Lead the charge in developing commercial insights that shape strategic decision-making, leveraging market research and analytics to enhance business outcomes and drive lifecycle planning across cross...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$230K - $250K *

Shape the future of oncology by leading insights and analytics to drive commercial strategy, support product launches, and enhance market understanding through integrated research and competitive inte...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Grow your influence by driving full lifecycle communications across patients and partners. Own strategy, design hands-on messaging, and analyze performance to enhance engagement and retention in a fas...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $218K *

Pioneer a robust Encounters submissions strategy to MassHealth and New Hampshire DHHS. Lead cross-functional teams, ensuring compliance and quality while driving continuous improvement and operational...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$145K - $195K *

Inspire a culture of change by leading transformation initiatives, empowering teams, and developing change enablement strategies. Collaborate at all levels to foster adaptation and deliver significant...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $99K *

Shape the future of our community connections program by leading diverse teams, developing programs, and enhancing services for individuals with disabilities across multiple locations while ensuring c...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$149K - $195K *

Lead and optimize our global outsourcing strategy, managing multiple vendors across various functions to enhance operational effectiveness, align with corporate goals, and drive transformational outco...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Lead the design and execution of an enterprise data strategy, aligning analytics and AI initiatives with business needs. Foster data governance, ensure quality, and drive measurable business value acr...

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Shape the future of sales operations by executing impactful strategies, driving account planning, and enhancing pipeline management to elevate team performance and achieve revenue targets in a dynamic...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $120K *

Elevate client success by managing relationships post-sale, ensuring satisfaction and value delivery while coordinating between diverse teams and tracking client engagements within our service platfor...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$115K - $160K *

Unlock operational success by leading a regional Client Success team, enhancing client relationships and driving growth across four markets with strategic oversight and regular collaboration with loca...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $160K *

Develop strong client relationships, lead a regional success team, and drive account growth through strategic quarterly reviews and technology roadmaps, ensuring operational alignment across multiple...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Drive operational success by partnering with leadership to transform strategy into actionable plans, fostering collaboration across various functions and enhancing decision-making processes in a dynam...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$100K - $130K *

Champion client success by managing strategic accounts and driving satisfaction, retention, and growth. Collaborate with teams to implement projects, ensure engagement, and proactively address client...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$164K - $266K *

Optimize Customer Success strategies by leading process design and operational execution. Collaborate across teams to enhance workflow consistency, streamline playbooks, and leverage technology for im...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$104K - $110K *

Join us to lead customer success initiatives that drive measurable growth, retention, and satisfaction for our digital retail dealer clients. You'll strategize, advocate, and enhance the customer expe...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$158K - $232K *

Optimize customer success operations by refining processes and enhancing collaboration across teams. This strategic role focuses on lifecycle improvements and playbook execution, driving efficiency an...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$158K - $223K *

Lead process design improvements for Customer Success, focusing on streamlining operations across all customer lifecycle stages while collaborating with cross-functional teams to enhance consistency a...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Lead and optimize client care, partner support, and inside sales teams. Drive performance through metrics, ensuring quality service delivery while scaling operations effectively to meet growth objecti...

Calgary, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.