Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
Director, Delivery & Deployment Excellence
$184K - $230K *
Lead the charge in transforming business readiness and deployment excellence across the Americas, ensuring seamless Oracle E-Business Suite upgrades while aligning regional priorities with global stra...
Yesterday
$110K - $130K *
Champion enterprise customer success by building strategic partnerships that foster adoption and retention. Drive value realization through effective relationship management, with a focus on measurabl...
Reposted yesterday
Account Manager- Client Success
$80K - $85K *
Grow your career with a dynamic team focused on client success, managing relationships, and delivering tailored solutions. Drive satisfaction and retention while collaborating across departments to en...
6 days ago
Enterprise Customer Success Manager - Public Sector
$88K - $133K *
Join a team that's dedicated to empowering public sector organizations. As a Customer Success Manager, you'll partner with clients to enhance their operations using our innovative IoT platform and con...
Reposted 3 weeks ago
Enterprise Customer Success Manager - Public Sector
$97K - $131K *
Empower our customers by optimizing their operations with tailored solutions. Collaborate cross-functionally, strategizing to solve challenges and drive success in a dynamic, growth-oriented environme...
Reposted 3 weeks ago
Senior Customer Success Manager - West Coast
$171K - $235K *
Transform customer experiences by guiding them through successful onboarding and adoption. Leverage your expertise to identify risks, drive renewals, and build strong relationships, ensuring customers...
1 week ago
Director, Enterprise Portfolio Enablement
$110K - $130K *
Drive your career with a strategic role focused on enhancing project management standards and integrating enterprise initiatives. Collaborate with leaders to improve clarity, prioritization, and execu...
3 weeks ago
Customer Onboarding Specialist
$75K - $90K *
Drive customer success by managing onboarding for skilled nursing facilities, ensuring smooth transitions from contract to go-live. Collaborate with internal teams and external stakeholders to refine...
3 weeks ago
Director- Client Service and Delivery
$85K - $105K *
Lead the charge in managing strategic client relationships, ensuring satisfaction and retention through consultative services and expert knowledge in healthcare benefits and Medicare. Collaborate with...
2 weeks ago
Director- Client Service and Delivery
$85K - $105K *
Champion client relationships as a senior-level manager, driving strategic solutions and consultative services in the healthcare benefits sector. Collaborate with internal teams to ensure client satis...
2 weeks ago
Customer Success Manager (CSM)
$80K - $95K *
Unlock your potential as you drive customer success, ensuring retention and growth for a dedicated portfolio. Collaborate with clients to deliver measurable value and insights, while proactively manag...
Yesterday
Senior Customer Success Manager
$110K - $125K *
Drive exceptional customer value by fostering partnerships, ensuring high satisfaction, and proactively identifying growth opportunities. Collaborate cross-functionally to enhance user experience and...
Reposted 3 weeks ago
Senior Customer Success Manager
$110K - $125K *
Drive customer success by maximizing value, fostering relationships, and leading initiatives that enhance user experience and retention. Collaborate cross-functionally to achieve business goals and ad...
3 weeks ago
Strategic Client Success Manager
$110K - $130K *
Champion client success by managing relationships with Tier 1 enterprise accounts, ensuring seamless onboarding, driving product adoption, and enhancing client health for long-term retention and growt...
5 days ago
Growth Customer Success Manager
$110K - $140K *
Join a team that's dedicated to enhancing customer success by managing mid-market accounts, driving product adoption, and fostering strong relationships to ensure maximum value and satisfaction in a d...
1 week ago
$150K - $175K *
Drive partner success by managing strategic relationships, ensuring operational excellence, and delivering measurable value. Collaborate cross-functionally to translate partner goals into actionable i...
3 weeks ago
$150K - $175K *
Drive partner success by managing strategic relationships, ensuring operational excellence, and delivering measurable value. Collaborate cross-functionally to meet partner objectives and unlock growth...
3 weeks ago
$84K - $105K *
Champion customer success by managing a shared portfolio, delivering proactive support, and driving product adoption. Collaborate across teams to ensure seamless experiences and document outcomes for...
2 weeks ago
Director, Sales Strategy & Value
$150K - $180K *
Unlock potential by driving sales strategy and value analysis, partnering with cross-functional teams to enhance proposals, pricing, and contracts. Lead market research and client engagement to optimi...
2 weeks ago
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Shape transformative customer success strategies by leading a high-performing team, ensuring exceptional service delivery, and fostering collaborative partnerships with stakeholders for optimal client...
Reposted 1 week ago
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Advance customer satisfaction by leading a high-performance team of Success Architects, driving exceptional support and adoption of Agentforce solutions for diverse customer segments through effective...
Reposted 1 week ago
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Drive success and satisfaction by leading a team of Success Architects. Manage customer relationships, promote adoption, and collaborate across functions to enhance the customer journey and deliver me...
Reposted 1 week ago
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Join a dynamic leadership team to drive exceptional customer success and value realization through technical guidance and strategic partnership across diverse customer segments, enhancing satisfaction...
Reposted 1 week ago
Director, Regional Success Architecture - Agentforce
$171K - $273K *
Help us lead a high-performing team to drive customer success through technical guidance and strategic planning. You'll manage operations, ensuring customer satisfaction while fostering an inclusive c...
Reposted 1 week ago
Supervisor, Program Management
$80K - $95K *
Join a team that's dedicated to operational excellence and employee development. As a Supervisor, you'll lead daily operations, manage performance, and ensure compliance while fostering a collaborativ...
5 days ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.