Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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1
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$184K - $230K *

Lead the charge in transforming business readiness and deployment excellence across the Americas, ensuring seamless Oracle E-Business Suite upgrades while aligning regional priorities with global stra...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Champion enterprise customer success by building strategic partnerships that foster adoption and retention. Drive value realization through effective relationship management, with a focus on measurabl...

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$80K - $85K *

Grow your career with a dynamic team focused on client success, managing relationships, and delivering tailored solutions. Drive satisfaction and retention while collaborating across departments to en...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $133K *

Join a team that's dedicated to empowering public sector organizations. As a Customer Success Manager, you'll partner with clients to enhance their operations using our innovative IoT platform and con...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$97K - $131K *

Empower our customers by optimizing their operations with tailored solutions. Collaborate cross-functionally, strategizing to solve challenges and drive success in a dynamic, growth-oriented environme...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$171K - $235K *

Transform customer experiences by guiding them through successful onboarding and adoption. Leverage your expertise to identify risks, drive renewals, and build strong relationships, ensuring customers...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive your career with a strategic role focused on enhancing project management standards and integrating enterprise initiatives. Collaborate with leaders to improve clarity, prioritization, and execu...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$75K - $90K *

Drive customer success by managing onboarding for skilled nursing facilities, ensuring smooth transitions from contract to go-live. Collaborate with internal teams and external stakeholders to refine...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$85K - $105K *

Lead the charge in managing strategic client relationships, ensuring satisfaction and retention through consultative services and expert knowledge in healthcare benefits and Medicare. Collaborate with...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$85K - $105K *

Champion client relationships as a senior-level manager, driving strategic solutions and consultative services in the healthcare benefits sector. Collaborate with internal teams to ensure client satis...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Unlock your potential as you drive customer success, ensuring retention and growth for a dedicated portfolio. Collaborate with clients to deliver measurable value and insights, while proactively manag...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $125K *

Drive exceptional customer value by fostering partnerships, ensuring high satisfaction, and proactively identifying growth opportunities. Collaborate cross-functionally to enhance user experience and...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $125K *

Drive customer success by maximizing value, fostering relationships, and leading initiatives that enhance user experience and retention. Collaborate cross-functionally to achieve business goals and ad...

Boston, MARemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Champion client success by managing relationships with Tier 1 enterprise accounts, ensuring seamless onboarding, driving product adoption, and enhancing client health for long-term retention and growt...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $140K *

Join a team that's dedicated to enhancing customer success by managing mid-market accounts, driving product adoption, and fostering strong relationships to ensure maximum value and satisfaction in a d...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $175K *

Drive partner success by managing strategic relationships, ensuring operational excellence, and delivering measurable value. Collaborate cross-functionally to translate partner goals into actionable i...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $175K *

Drive partner success by managing strategic relationships, ensuring operational excellence, and delivering measurable value. Collaborate cross-functionally to meet partner objectives and unlock growth...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$84K - $105K *

Champion customer success by managing a shared portfolio, delivering proactive support, and driving product adoption. Collaborate across teams to ensure seamless experiences and document outcomes for...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock potential by driving sales strategy and value analysis, partnering with cross-functional teams to enhance proposals, pricing, and contracts. Lead market research and client engagement to optimi...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$171K - $273K *

Shape transformative customer success strategies by leading a high-performing team, ensuring exceptional service delivery, and fostering collaborative partnerships with stakeholders for optimal client...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Advance customer satisfaction by leading a high-performance team of Success Architects, driving exceptional support and adoption of Agentforce solutions for diverse customer segments through effective...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Drive success and satisfaction by leading a team of Success Architects. Manage customer relationships, promote adoption, and collaborate across functions to enhance the customer journey and deliver me...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Join a dynamic leadership team to drive exceptional customer success and value realization through technical guidance and strategic partnership across diverse customer segments, enhancing satisfaction...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Help us lead a high-performing team to drive customer success through technical guidance and strategic planning. You'll manage operations, ensuring customer satisfaction while fostering an inclusive c...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to operational excellence and employee development. As a Supervisor, you'll lead daily operations, manage performance, and ensure compliance while fostering a collaborativ...

Chesterfield, MORemote

5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.