Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$70K - $95K *

Lead customer success initiatives to drive new customer ramp-up and engagement, ensuring optimal platform usage and value delivery. Proactively enhance account management to promote growth and retenti...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $150K *

Join a team that provides expert technical support to elevate customer success. Leverage your experience in business intelligence to guide customers, enhance product engagement, and foster strong part...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Accelerate your career by crafting compelling narratives that drive engagement. Lead global PR strategies from inception, aligning teams to elevate brand presence, and transform customer stories into...

Montreal, QCIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Lead and manage a high-performing team transforming Lead to Cash technology. Collaborate with cross-functional teams to optimize product and pricing operations, ensuring operational readiness and comp...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$113K - $125K *

Optimize client success by cultivating relationships, driving engagement, and ensuring customer satisfaction. This role demands strategic insight, effective communication, and a commitment to client o...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $160K *

Inspire customer-centered sales strategies, leading teams and partnerships. Drive excellence in luxury retail performance by leveraging deep insights and strategic initiatives to enhance team capabili...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$330K - $350K *

Champion the growth of our Strategic Account Management team, driving retention and adoption of our integrated product ecosystem, while developing a high-performance culture for enterprise account suc...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $145K *

Drive operational excellence across divisions while enhancing client and team experiences through analytics, technology, and process optimization. Collaborate with leadership to align vision with stra...

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$125K - $152K *

Elevate customer onboarding experiences by driving early adoption for key accounts. Collaborate with cross-functional teams to ensure seamless transitions and high-value engagements that set customers...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $200K *

Drive the transformation of a high-impact marketing operations team, optimizing processes and technology for scalability. Collaborate across functions to enhance data governance and deliver strategic...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $300K *

Drive client relationships through strategic marketing initiatives, overseeing client advocacy and co-marketing efforts. Lead a small team, enhance brand visibility at industry events, and collaborate...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$136K - $165K *

Grow your career with a leadership role driving customer success for large enterprise clients, leveraging AI and strategic insights to maximize adoption, renewals, and value realization across the cus...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Partner with us to enhance customer loyalty and drive success for strategic accounts. You will manage client relationships, resolve conflicts, and collaborate across teams to optimize customer experie...

Toronto, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Business Services

$207K - $310K *

Shape the future of LCCA by driving strategy and fostering cross-company engagement. Lead high-impact initiatives, optimize processes, and cultivate a strong team culture while enhancing operational e...

Today

  •   11 - 15 years exp.  •   Legal & Accounting

$100K - $130K *

Transform business unit operations by leading process improvements, financial oversight, and program management to achieve key performance metrics and drive optimal results aligned with organizational...

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$211K - $235K *

Shape our North American field marketing strategy, driving pipeline growth through innovative programs across diverse segments. Lead and develop a high-performing team while ensuring field initiatives...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $100K *

Empower commercial real estate teams by optimizing workflows and driving value through proactive client engagement, ensuring maximum platform adoption and retention to foster long-term growth partners...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $130K *

Drive customer success by fostering relationships, enhancing product adoption, and ensuring satisfaction. Serve as a trusted advisor to clients, working with cross-functional teams to achieve business...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$160K - $210K *

Drive customer success through deep technical expertise in AI security, enhancing adoption and ensuring value realization. Collaborate across teams to secure renewals, identify growth opportunities, a...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Unlock potential by leading our engagement with U.S. federal agencies to drive growth in federal contracting, crafting winning proposals, and ensuring compliance within a dynamic team environment...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Elevate sales effectiveness by leading a global strategy for sales enablement, equipping teams with knowledge and tools to drive revenue growth while fostering talent development and aligning with bus...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$100K - $130K *

Innovate with us as a Senior Product Marketing Manager, leading go-to-market strategies, defining messaging, and driving cross-functional collaboration to successfully launch B2B SaaS products in the...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$102K - $154K *

Transform enterprise trial experiences by leading tailored execution of Samsara technology. Collaborate across teams to drive success in customer trials, ensuring impactful outcomes that enhance sales...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Shape a global sales enablement strategy to empower teams, drive revenue, and elevate performance through innovative training and development initiatives while fostering cross-functional collaboration...

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$150K - $200K *

Accelerate progress at driving sales growth by leading a global sales enablement strategy. This strategic role requires partnership across functions to enhance sales performance and develop training p...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.