Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$95K - $115K *

Transform customer support dynamics by leading a high-performing team dedicated to operational excellence and exceptional service, ensuring a seamless 401(k) administration experience for all users wh...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$135K - $155K *

Grow your career with our remote Customer Success Manager role, driving user engagement and satisfaction for Veterans Affairs data modernization initiatives while collaborating across teams to enhance...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $160K *

Drive sales excellence by leading and developing a team of Account Executives. Utilize your healthcare technology experience to enhance team performance, manage pipelines, and implement effective coac...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$70K - $101K *

Transform client relationships by ensuring successful engagement and value delivery. Work closely with diverse clients, onboarding them and supporting their use of Gartner services for optimal busines...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$70K - $101K *

Join a team that's dedicated to ensuring clients maximize their value from services. Utilize your expertise in relationship management to build strong connections, drive engagement, and enhance client...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Champion a data-driven Customer Success program that enhances retention, proactively identifies risks, and efficiently engages a diverse customer base through innovative workflows and analytics. Lead...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Tackle customer success on a large scale by creating a data-driven program. Oversee risk identification, engagement strategies, and operational workflows to enhance customer retention and streamline p...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Advance your career by building a global partner strategy to enhance partnerships across diverse business units. Drive new partner acquisition and improve existing relationships to achieve significant...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate client experiences by leading digital platform solutions, overseeing technical teams, and ensuring high-quality delivery across various engagements while driving innovation in analytics, DAM...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $300K *

Drive strategic technology leadership for customer engagement, overseeing multi-platform delivery across sales, service, and marketing. Collaborate with business leaders to align technology roadmaps w...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $300K *

Join us to lead strategic technology initiatives that enhance Sales, Service, Marketing, and Digital Commerce experiences. Collaborate with cross-functional teams to deliver scalable, AI-enabled solut...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $300K *

Reimagine technology leadership as you drive the vision for customer engagement and marketing platforms. Partner across disciplines, delivering innovative solutions that enhance customer experiences a...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$74K - $125K *

Elevate customer success by driving engagement, adoption, and value. Build strategic partnerships with key stakeholders to ensure positive outcomes and maximize ROI with innovative solutions tailored...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $120K *

Join a team that's driving growth and innovation in commercial janitorial solutions. Lead strategic sales initiatives, build high-performing teams, and forge key client relationships to expand market...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Empower clinical excellence by leading respiratory therapy support teams to ensure compliance, competency, and high-quality service delivery while mentoring peers and optimizing patient care across yo...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$140K - $175K *

Take ownership of strategic client relationships and drive growth by delivering exceptional programs. Collaborate with internal teams to ensure flawless execution while maintaining high standards and...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Accelerate your career by leading client partnerships and strategic initiatives in the healthcare advertising sector. Drive account growth, oversee execution, and ensure exceptional client experiences...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$156K *

Unlock your potential as you lead impactful travel and expense modernization initiatives, driving innovation and enhancing customer experiences for government agencies through collaboration and functi...

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Drive customer success by managing 70-80 mid-market accounts, enhancing onboarding and adoption while increasing usage and satisfaction. Collaborate cross-functionally to ensure customer growth and lo...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Drive strategic sales success by leading and mentoring a high-performing team. Oversee the execution of sales plans and cultivate strong customer and partner relationships to enhance market presence a...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $146K *

Champion the growth of our Customer Success team by enhancing retention and expansion across key accounts. Empower CSMs to drive operational excellence and deliver world-class customer experiences via...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Drive excellence in client partnerships by leading strategic delivery and optimizing cross-functional collaboration in healthcare advertising. Shape brand direction and ensure compliance while managin...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Unlock potential by leading client relationships and driving program success. Utilize strategic thinking and operational expertise to enhance client experiences and foster collaboration across teams i...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$108K - $130K *

Lead a dynamic team of Customer Success Managers, driving strategic customer engagement and operational excellence. Shape critical processes and playbooks to maximize customer value, while partnering...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$147K - $202K *

Join a dedicated team as a Customer Success Manager, where you will build strong partnerships with Salesforce customers, ensuring they achieve their business goals and maximize the value of their inve...

1 week ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.