3-6 years in customer success or account management
Proven success in managing customer relationships and driving product adoption
Experience with renewals, expansions, and leading quarterly business reviews (QBRs)
Ability to collaborate cross-functionally with sales, leadership, and product teams
Proficient in customer engagement platforms and CRM tools
Strong prioritization skills based on customer health and sentiment
Exceptional verbal and written communication skills
Adaptable to a fast-paced startup environment
Responsibilities
Retain and grow 40-60 mid-market accounts
Build strong customer relationships to enhance satisfaction
Drive product adoption aligned with customer business objectives
Collaborate closely with sales, product, and leadership teams
Ensure customers achieve maximum value from their partnership with Yoodli
Systematically prioritize accounts based on health and adoption metrics
Articulate ideas clearly and persuasively to customers
Benefits
Equity opportunities at a fast-growing company
Health, dental, and vision insurance
401k plans
Flexible PTO and free lunches at the office
Opportunity to build and scale a company from the ground up
Competitive compensation structure with base and commission
Daily interaction with the founding team and mentors
Inclusive and motivated team culture with a chance to help define it
Full Job Description
What you'll do:
As a Growth Customer Success Manager, you'll be responsible for retaining and growing 40-60 mid-market accounts by building strong customer relationships, increasing satisfaction, and driving product adoption. Your work will focus on understanding your customers' business objectives, helping them leverage Yoodli in alignment with those objectives, and ensuring your customers are achieving the maximum possible value through their partnership with Yoodli. All of this will be done in close collaboration with Yoodli's sales, product, and leadership teams. About you:
3-6 years of experience in customer success or account management
Proven track record of managing customer relationships, driving adoption, and achieving successful customer outcomes
Experienced running renewals, driving expansion, and leading QBRs
Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
Proficiency in customer engagement platforms and CRM tools
Strong ability to systematically prioritize your accounts based on customer health, adoption, sentiment, etc.
Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
Excited about working in a fast-paced, quickly evolving startup environment
Humility, bias for action, and team-first-attitude, with a love for learning
Extra credit experience:
Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
Comfortable with embracing AI to enhance your efficiency, improve outcomes, and elevate the customer experience
Ability to develop strategies, playbooks, and best practices throughout the customer lifecycle, from onboarding to renewal and expansion
Compensation
Total compensation is targeted at $110,000 - $140,000 (depending on experience), including variable pay based on quarterly goals
Equity opportunities at a fast growing company
Health, dental, vision insurance
401k plans
Flexible PTO, free lunches at the office
What's in it for you?
Huge impact opportunity: Build and scale a company from the ground up
Competitive compensation: Includes a combination of cash base and commission compensation
Work on a daily basis with the founding team and mentors
Join a fun, inclusive and highly motivated team culture (and help define it!)
