Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$200K - $320K *

Support AI adoption as a trusted partner, guiding enterprise clients through strategic implementations, optimizing usage, and maximizing ROI to transform technology practices across their organization...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$200K - $320K *

Champion the strategic adoption of AI solutions within key enterprise accounts. Collaborate cross-functionally to drive optimizations, enhance value, and forge partnerships that align with customers...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$200K - $320K *

Drive AI adoption as a trusted partner, optimizing client interactions and maximizing investment returns. Collaborate across functions to develop strategic plans, advocate for customer success, and tr...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $320K *

Champion AI adoption as a strategic partner, driving transformation for clients in a complex tech landscape. Collaborate closely with stakeholders to optimize use of Claude, enhance business outcomes...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$200K - $320K *

Help us drive AI adoption and create strategic partnerships with clients to maximize the potential of our products, ensuring customer success and satisfaction through effective change management and o...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$70K - $101K *

Champion client success by building relationships, driving engagement, and ensuring clients maximize value from services for enhanced satisfaction and retention. Collaborate with internal teams to del...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $105K *

Lead the charge in enhancing customer success through strategic management, team development, and operational excellence, ensuring strong retention and satisfaction among our school partners for lasti...

Toronto, ONIn-Person

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $125K *

Join a dynamic team to empower customers through strategic account management and analytics expertise, driving growth and maximizing value from our platform while enhancing Net Dollar Retention...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$87K *

Reimagine customer success by forging trusted partnerships and helping clients optimize platform usage, driving impactful hiring strategies and maximizing revenue through exceptional value delivery an...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$125K - $250K *

Unlock your potential as a strategic advisor, guiding organizations to leverage innovative Appian technologies, enhancing customer success through collaborative engagement, business alignment, and pro...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $250K *

Elevate customer success by leveraging technology and strategic insights to transform client partnerships. Drive adoption and ensure measurable outcomes through proactive relationship management and t...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $250K *

Join a dynamic team as a strategic advisor, enhancing customer success through innovative tech solutions, effective partnerships, and a deep understanding of business needs to drive measurable outcome...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $250K *

Lead the charge in empowering customers to achieve their business goals through strategic partnership and effective use of innovative technologies like AI and automation, ensuring successful adoption...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $250K *

Shape your career by empowering organizations through innovative technology solutions. As a strategic advisor, you'll drive customer success, foster relationships, and enable partners to meet their bu...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$155K - $175K *

Seeking a strategic Director of Integrated Marketing to spearhead growth initiatives through enterprise and account-based marketing, leading a multi-channel approach and collaborating across various t...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Shape the future of our sales strategy, driving growth in mid-market and webinar sales by leading a dynamic team, implementing effective coaching, and designing innovative outbound approaches to enhan...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Deliver exceptional support to clinicians by managing onboarding, workflows, and engagement. Collaborate closely with teams to drive operational success while continuously learning and enhancing healt...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Shape the future of engineering systems by leading customer deployments, driving adoption, and scaling support for a growing team. Empower over a hundred clients through innovative methodologies and p...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Tackle customer success challenges as you build relationships with key clients. Drive adoption and retention of analytical solutions in academia and government sectors, while aligning with sales for e...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$88K - $105K *

Collaborate with us to enhance customer success through proactive management of key accounts, driving initiatives, and ensuring alignment among stakeholders in the technical and industrial sectors...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Drive client retention and satisfaction by managing $2M+ revenue portfolios. Collaborate with cross-functional teams to meet strategic goals, resolve escalations, and guide others in best practices fo...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $120K *

Join our dynamic team to empower customers with innovative AI solutions, shape workflows, and drive success through exceptional support and relationship building. Make an impact as you redefine custom...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$400K - $450K *

Accelerate progress at a leading AI workflow company by leading and developing a high-performing enterprise sales team, driving complex sales processes, and exceeding strategic sales targets across No...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$400K - $450K *

Lead and inspire a high-performing sales team to engage F500 executives, driving complex sales cycles and fostering deep relationships to maximize revenue growth in the enterprise sector...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $105K *

Accelerate customer success by forging strategic partnerships with mid-market security leaders, guiding them to optimize security programs that protect employees and deliver measurable business outcom...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.