Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$136K - $160K *

Engage with strategic enterprise accounts to drive growth and foster partnerships. Leverage expertise in AdTech and consultative sales to navigate complex cycles, aligning solutions with client object...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Grow relationships with high-value client accounts while leading multidisciplinary teams to deliver integrated marketing strategies. Ensure quality execution, financial performance, and overall succes...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Lead the charge in delivering exceptional client services for high-value accounts. Develop integrated marketing strategies, oversee multidisciplinary teams, and drive account growth while ensuring qua...

Lanham, MDRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$88K - $124K *

Transform customer success by partnering with enterprise clients to drive renewals, enhance feature adoption, and provide strategic guidance. Mentor junior colleagues while acting as a trusted advisor...

6 days ago

  •   5 - 7 years exp.  •   Media

$88K - $124K *

Lead customer success initiatives as a trusted advisor, driving value for major clients. Collaborate with teams to enhance client relationships, mentor colleagues, and ensure seamless support, while a...

6 days ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Shape the future of customer success by driving adoption and value for clients. Collaborate with diverse teams to ensure customer health and lead strategic initiatives that promote growth and retentio...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $119K *

Champion customer success by driving value for enterprise clients, mentoring colleagues, and enhancing relationships. Leverage expertise to ensure client retention and satisfaction while collaborating...

6 days ago

  •   5 - 7 years exp.  •   Media

$79K - $112K *

Transform customer success by leading strategic initiatives for major accounts. Leverage your expertise to drive retention, adoption, and advocacy while mentoring junior colleagues and collaborating w...

6 days ago

  •   5 - 7 years exp.  •   Media

$65K - $98K *

Join a dynamic team as a Customer Success Manager, driving customer satisfaction and retention. Own the customer journey from onboarding to renewal, ensuring clients maximize their investment and achi...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$65K - $98K *

Engage with customers as a trusted partner, ensuring their success from onboarding to renewal. Drive satisfaction and retention through strategic support and collaboration with internal teams, maximiz...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$65K - $98K *

Engage with customers as a trusted partner, driving satisfaction and retention through effective onboarding, training, and support. Collaborate with internal teams to maximize customer value and foste...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$164K - $262K *

Lead the charge in driving enterprise growth and client retention by integrating relationship management and sales strategies across a defined region. Cultivate high-performing teams to achieve except...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$148K - $233K *

Engage with US mortgage lenders to drive adoption of FICO's credit analytics and services. Lead initiatives to maximize revenue opportunities and enhance client experiences while providing strategic i...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$205K - $298K *

Empower the future of customer success by leading a team that transforms platform adoption and implementation. Collaborate with cross-functional teams to drive strategic initiatives and enhance custom...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$111K - $150K *

Empower your career by driving customer success for key enterprise accounts. Collaborate with diverse teams to enhance efficiency, safety, and sustainability in operations while mentoring peers and fo...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion customer success by managing strategic accounts, driving retention and growth through data-driven insights, and collaborating with product teams to enhance client experiences. Build templates...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Advance your career as you drive success for enterprise clients through strategic onboarding and proactive account management. Build strong relationships and ensure maximum value in a dynamic, fast-pa...

CanadaRemote

4 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$80K - $95K *

Launch customer success by driving the effective implementation of engineering solutions. Collaborate with teams to develop relationships, offer training, and provide consultancy to ensure satisfactio...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $170K *

Inspire customer success by managing enterprise accounts, enhancing satisfaction, and driving growth through strategic collaboration across teams. Focus on maximizing retention and product adoption wh...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$232K - $290K *

Optimize revenue generation by leading Sales and Revenue Operations, driving performance across customer-facing teams, and fostering a culture of excellence through strategic initiatives and cross-fun...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$240K - $330K *

Unlock potential by leading a global enablement team to develop and implement a comprehensive strategy that enhances sales effectiveness and drives revenue growth across all customer-facing roles...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$153K - $207K *

Join a team that's dedicated to driving customer success through tailored adoption strategies and AI-driven insights, ensuring value realization and proactive engagement in complex enterprise environm...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$153K - $207K *

Engage with customers to enhance their technical health and maximize product value. Drive adoption strategies, provide mentorship, and resolve critical issues, ensuring efficient use of technologies w...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$153K - $207K *

Elevate customer success by ensuring technical health and optimizing Splunk product adoption. Collaborate with teams to drive strategic planning, mentor clients, and enhance their experience, maximizi...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$115K - $160K *

Join us to drive customer success by fostering strong relationships, ensuring optimal use of robotic automation solutions, and identifying growth opportunities. Your strategic insights will enhance cu...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.