Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$142K - $171K *

Lead the charge in building a scalable enablement system that aligns GTM strategies with measurable revenue outcomes, empowering teams to excel through innovative training and reinforcement methodolog...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$142K - $171K *

Drive measurable revenue success by leading GTM enablement efforts across teams, building innovative AI-native practices, and ensuring effective onboarding for customer-facing roles to enhance perform...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$142K - $171K *

Accelerate your career as you own the enablement systems for revenue teams. Lead initiatives that connect strategy to measurable revenue outcomes, enhancing onboarding, manager engagement, and AI-driv...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Drive your career with a dynamic leadership role overseeing client services, ensuring excellence in project execution, and fostering strong cross-departmental collaborations to enhance the client expe...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$70K - $95K *

Explore career growth as a Client Success Manager, enhancing client relationships, resolving challenges, and driving operational benefits to foster lasting partnerships and exceed expectations in a dy...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Partner with us to enhance client satisfaction by building lasting relationships, driving solutions, and optimizing service delivery in a dynamic environment. Use your expertise to create measurable s...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $130K *

Engage with healthcare executives to drive client success through strategic partnerships, AI integration, and innovative solutions for workforce challenges. Be a trusted advisor across multi-location...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$69K - $118K *

Lead the charge in customer success for enterprise accounts, ensuring exceptional client service and value realization. Collaborate across teams to activate revenue and strengthen relationships, drivi...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $234K *

Drive success through a global team, fostering technical excellence and customer satisfaction. Lead engagements with high-priority clients, ensuring stability and scalability while evolving strategies...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $180K *

Transform client partnerships by leading innovative strategies and cross-functional teams to deliver results, ensuring a best-in-class experience that drives business growth and builds a dynamic colla...

Reposted today

  •   5 - 7 years exp.  •   Business Services

$122K - $155K *

Accelerate project success by leading implementation initiatives and fostering client relationships across cross-functional teams, ensuring seamless delivery of services and technology from pre-sales...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Champion an exceptional employee experience by leading HR services at a new 24/7 manufacturing site. Design scalable operations, engage with diverse teams, and ensure top-quality workplace services fo...

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$180K - $210K *

Drive sales excellence by building and scaling effective enablement programs that enhance productivity, boost revenue, and foster a dynamic coaching culture within a high-performing team...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$132K - $259K *

Accelerate your career by leading operations that drive customer success. This high-visibility role requires strategic oversight, analytics, and process improvement within customer and partner functio...

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$125K - $200K *

Empower clients by designing and managing comprehensive health and benefits programs. Lead strategic initiatives, client relationships, and vendor negotiations while driving revenue growth and mentori...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$218K - $401K *

Champion the future of CRM by shaping Slack as the AI-first conversational interface, driving product strategy across high-impact initiatives, balancing near-term needs with long-term vision, and lead...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$218K - $365K *

Drive strategic vision and execution of Identity & Access Management products, ensuring customer trust through robust platform services and security. Collaborate with cross-functional teams to deliver...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$218K - $365K *

Champion the Identity & Access Management portfolio by shaping product strategy, engaging with stakeholders, and guiding a diverse team to deliver security solutions that exceed customer expectations...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$218K - $365K *

Lead the charge in defining strategic vision and execution for Identity & Access Management products, collaborating with key stakeholders to enhance security, availability, and compliance, all while f...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Lead and enhance a world-class post-sale enablement experience, driving customer adoption and retention. Collaborate with cross-functional teams to develop effective training programs, cultivate a hig...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$75K - $90K *

Engage with municipalities to enhance customer relationships, guiding them through onboarding and maximizing platform value while driving growth through effective collaboration and ongoing support. De...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Transform client experiences by driving success with healthcare solutions. Leverage your expertise to enhance revenue cycle processes and collaborate cross-functionally, ensuring ongoing engagement an...

Reposted yesterday

  •   Less than 5 years exp.  •   Healthcare

$130K - $180K *

Lead the charge in shaping a robust Customer Success strategy, ensuring seamless execution across teams while driving product adoption, retention, and customer satisfaction to elevate overall business...

Yesterday

  •   11 - 15 years exp.  •   Finance & Insurance

$100K - $120K *

Champion client success by managing small to mid-market employer accounts, ensuring retention and fostering growth through strategic partnerships and internal collaborations...

3 days ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Transform client experiences by leading the Talent & Culture technology strategy, driving AI implementation, and developing a high-performing team to enhance workforce engagement and business value wh...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.