Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$120K - $150K *

Lead Customer Success & Onboarding efforts to enhance client satisfaction, streamline processes, and elevate team performance. Own strategic accounts and build efficient systems that drive product ado...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $150K *

Join a dynamic team and lead enterprise client relationships to drive growth, retention, and customer satisfaction while refining customer success strategies and mentoring a high-performing team in th...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Drive transformational customer experiences by leading strategies that empower educators and strengthen relationships with K-12 partners, ensuring sustainable growth and impact through mindset-based i...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$159K - $229K *

Champion customer success by developing strategic account plans that enhance value and drive growth, collaborating closely with enterprise clients to optimize their use of technology solutions while e...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Grow your career with us by overseeing Customer Success, driving engagement and operational efficiency. Lead diverse teams, transform customer experiences, and leverage Salesforce to enhance business...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Business Services

$171K - $273K *

Lead customer success initiatives for high-impact accounts, aligning Salesforce capabilities with client goals. Drive measurable ROI and maintain platform stability through strategic relationships and...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$171K - $273K *

Shape the future of customer success by leading strategic initiatives that align client goals with cutting-edge solutions. Foster executive relationships to drive innovation and ensure measurable outc...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$171K - $273K *

Unlock strategic growth as you partner with enterprise customers to align Salesforce solutions with their long-term business goals, driving impactful success strategies and fostering strong relationsh...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$171K - $273K *

Transform strategic customer partnerships by aligning business goals with Salesforce solutions. Drive ROI through advocacy, risk management, and cross-team collaboration to enhance enterprise customer...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$171K - $273K *

Engage in a pivotal role where you'll drive customer success strategies, ensuring alignment between customer goals and Salesforce's platform capabilities, while orchestrating cross-functional teams to...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$165K - $200K *

Transform customer engagement by leading account management and support teams to optimize service delivery and drive growth for enterprise clients while ensuring operational excellence and strategic p...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Pioneer customer success as you lead a dedicated team to maximize retention, drive customer engagement, and tailor strategies for SMB dental practices while collaborating cross-functionally to achieve...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Engage and lead transformation in Customer Success & Inside Sales, ensuring an exceptional, data-driven customer experience while managing operational excellence and team development for sustained rev...

2 days ago

  •   11 - 15 years exp.  •   Healthcare

$80K - $120K *

Transform customer journeys by managing post-sales success and implementation. Leverage your expertise to foster strong relationships, guide usage expansion, and advocate for clients between teams, en...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$142K - $229K *

Play a key role in driving customer success by managing a high-performing team, developing scalable strategies, and ensuring value realization for the Mid-Market Scale segment, all while enhancing cus...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Join a team that's shaping Customer Success by leading a skilled group focused on enhancing client engagement across diverse account tiers while utilizing data-driven insights to foster retention and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$160K *

Shape the future of customer success on the West Coast, leading a high-performing team to drive customer retention and operational excellence while orchestrating strategic initiatives and partnerships...

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$145K - $165K *

Lead the development of a Customer Success organization to enhance retention, expansion revenue, and overall customer health while collaborating across departments to improve outcomes strategically...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$70K - $95K *

Join a team that's passionate about customer success and relationship management. Drive product adoption, foster client satisfaction, and become a trusted advisor while enhancing customer experiences...

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$90K - $120K *

Join a team that drives customer success through deep technical integration and strategic engagement, optimizing cloud-native platforms to deliver measurable business value and enhance customer satisf...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Transform customer success by guiding users to adopt and excel with our SaaS products. Own the onboarding experience, resolve issues proactively, and share insights to refine offerings for educators a...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Lead a dynamic team of Customer Success Specialists to enhance member engagement and retention. Drive performance excellence through coaching, strategic initiatives, and cross-functional collaboration...

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $155K *

Engage and lead a dynamic customer success team, driving retention and growth. Collaborate cross-functionally to enhance customer experiences and maximize lifetime value while shaping strategic retent...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$70K - $95K *

Manage a diverse portfolio of customer accounts, ensuring success through strong relationships, strategic guidance, and risk mitigation. Drive renewals and long-term growth while delivering personaliz...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$146K - $213K *

Lead, develop, and oversee a high-performing Customer Success team to enhance customer experiences, drive retention, and facilitate long-term growth through strategic initiatives and effective collabo...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.