Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$150K - $180K *

Play a key role in driving customer success for enterprise accounts, ensuring seamless renewals and expansions. Lead a team while managing strategic relationships, navigating compliance, and leveragin...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$98K - $164K *

Champion client success by leading post-sale implementations and ensuring ongoing account performance. Collaborate with cross-functional teams to translate client needs into actionable insights, drivi...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Lead the onboarding function for diverse customer segments, managing a team to ensure a seamless transition from contract to go-live. Collaborate cross-functionally to enhance processes and drive cust...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$231K - $340K *

Lead the charge in enhancing customer success for a diverse client base. Drive strategies that foster client relationships, retention, and satisfaction while managing a high-performing team in a dynam...

Toronto, ONIn-Person

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$130K - $150K *

Lead the charge in driving client success and revenue growth by managing a diverse portfolio, fostering relationships, and empowering teams to achieve strategic objectives and operational excellence i...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Transform the Customer Success landscape by leading a new NORAM scaled team, defining strategies for global customer engagement, and ensuring personalized experiences at scale across diverse segments...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Elevate partner relationships in a strategic leadership role responsible for guiding a team and enhancing partner success through AI-driven workflows and high-touch service...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$160K - $175K *

Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$140K - $200K *

Lead the charge in enhancing customer satisfaction through strategic management of a high-performing OmniChannel Customer Success team, directly engaging with enterprise clients to drive results and f...

4 weeks ago

  •   8 - 10 years exp.  •   Media

$135K - $160K *

Lead the charge in scaling our Customer Success Management team, driving product adoption and retention across diverse customer segments. Collaborate cross-functionally to create impactful processes a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$180K - $220K *

Pioneer a global customer success practice, driving outcomes and growth through strategic partnerships and innovative playbooks, while enhancing client relationships and expanding account value...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$166K - $214K *

Elevate customer success by leading a dynamic onboarding team, ensuring seamless transitions from sales to platform activation. Drive adoption and optimize experiences while fostering a culture of exc...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Elevate customer success by building and leading a dynamic post-sale function. Define the customer journey, establish metrics, and drive retention while advocating for customer needs across the organi...

Today

  •   5 - 7 years exp.  •   Information Technology

$192K - $243K *

Champion customer success by leading a dynamic team to drive post-live growth, retention, and expansion initiatives within enterprise software, influencing retailer P&L outcomes and ensuring a consult...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$230K - $242K *

Lead the charge in customer success for enterprise software, driving growth and retention across a strategic portfolio. Influence retailer partnerships, enhance adoption, and transform the CS organiza...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$164K - $266K *

Champion enterprise-wide strategy execution by collaborating with global teams to drive transformation and enhance customer success initiatives, ensuring seamless integration and alignment across func...

5 days ago

  •   11 - 15 years exp.  •   Consumer Technology

$120K - $150K *

Take ownership of customer relationships, driving adoption and retention while seeking growth opportunities within a dedicated account portfolio. Collaborate with teams to ensure client success and sa...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Shape the future of Customer Success by leading a high-impact team to drive customer engagement, retention, and growth across diverse customer segments, ensuring our clients maximize the value of thei...

Ottawa, ONIn-Person

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $190K *

Accelerate progress at a leading Customer Success team, driving renewal outcomes and enhancing team effectiveness through innovative engagement strategies and AI-driven solutions for a diverse portfol...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Transform client relationships by leading customer success strategies, driving utilization, and maximizing retention across enterprise health systems. Oversee a high-performing team to ensure client s...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Unlock potential by leading a high-performing team to drive customer retention and growth for a $100M portfolio. Leverage strategic insights and data to enhance client relationships and ensure maximum...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$126K - $182K *

Advance critical business insights and enhance Customer Success operations. Drive regional strategy and performance as a trusted advisor, optimizing processes for growth and efficiency while engaging...

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$132K - $206K *

Optimize operations as you deliver key insights that drive Customer Success performance. Act as a trusted advisor to leadership teams, guiding strategy with data analysis and business intelligence to...

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$126K - $173K *

Empower your career by driving strategic insights and operational excellence across Customer Success teams. Collaborate with leadership to enhance processes, analyze metrics, and facilitate impactful...

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.