We9re looking for a Head of Customer Success to build and lead our global customer success practice, starting with agentic accounts - with broader enterprise and global scope on the horizon.
At FlowX.AI, CS starts before the contract is signed: defining the right KPIs in proposals, tracking outcomes through delivery, and helping customers tell their success story. The two measures of success: public references and account ARR growth.
This is what you would be working on:- Partner with Sales to embed outcome-based KPIs into contracts.
- Own success tracking post-deployment and keep delivery anchored to outcomes.
- Build and maintain C-suite relationships within strategic accounts.
- Drive public references: case studies, whitepapers, press releases.
- Identify and advance expansion opportunities with Sales.
- Build the playbooks and processes for our US CS motion.
Experience & skill set you need to succeed:- 8+ years in Customer Success or Strategic Account Management in enterprise software.
- A track record of expanding accounts and driving ARR growth.
- Experience in financial services or other regulated industries.
- Confidence at C-suite level and strong commercial instincts.
- Experience building a CS practice from an early stage.
What9s in it for you:- Build the US CS practice from scratch, with a path to a global remit.
- Competitive base salary of $180k-$220k with an early-stage equity package.
- Aggressive superlinear compensation for performance .
- Work with a genuinely differentiated product, an ambitious team, and real impact.
Location: New York CityBenefits- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
