Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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1
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$75K - $95K *

Champion operational excellence by coordinating critical post-sale processes and improving customer lifecycle experiences. Collaborate cross-functionally to ensure accurate execution of customer reque...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$130K - $180K *

Lead customer success initiatives by fostering strategic partnerships with enterprise clients. Drive measurable outcomes, ensure executive alignment, and promote advocacy programs that enhance user ex...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $175K *

Lead the charge in ensuring partner success by managing strategic relationships, fostering collaboration across teams, and driving measurable growth and retention for key accounts while advocating for...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $175K *

Join our team as you oversee partner success, driving retention and measurable value across our strategic partner portfolio. Collaborate with cross-functional teams to advocate for partner needs and u...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Champion partner success and retention by serving as the trusted advocate for key strategic partners, translating their objectives into actionable initiatives and ensuring seamless collaboration acros...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$165K - $185K *

Lead integrated B2B marketing strategies, ensuring alignment across teams to drive measurable pipeline impact and optimize campaign execution for growth...

Toronto, ONIn-Person

2 days ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Lead and manage high-value client engagements, guiding a team of Campaign Managers to ensure strategic success and excellent execution of large-scale creator marketing campaigns. Oversee client relati...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$220K - $260K *

Inspire and transform the Customer Success organization to enhance customer value, retention, and growth. Drive AI integration while building operational rigor, enabling seamless customer experiences...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$136K - $160K *

Advance your career by leading operations and growth strategies within a dynamic client services environment while driving profitability and ensuring customer satisfaction across assigned accounts...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$115K - $130K *

Join a team that's transforming customer success by leading the charge in delivering industry-leading outcomes, promoting growth, and ensuring customer satisfaction for mid-market accounts through you...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Elevate customer experience through strategic management of quality, training, and knowledge systems. Impact agent performance using AI tools while collaborating with cross-functional teams to ensure...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Shape the future of customer experience by leading quality management, training, and AI-powered solutions. Drive strategic initiatives that enhance agent performance and optimize knowledge systems acr...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $110K *

Join a team that's dedicated to enhancing customer experiences by driving adoption, retention, and value realization. Collaborate with clients and internal teams to ensure successful implementations a...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $110K *

Join a team that's committed to enhancing the customer journey by driving adoption and retention. Collaborate across teams to deliver value, resolve issues, and ensure customers maximize their experie...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $125K *

Join a team that's dedicated to enhancing client relationships and driving sustainable growth. Lead a diverse Client Success team to deliver exceptional outcomes, ensuring contract compliance and fina...

US-AnywhereIn-Person

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$115K - $125K *

Drive strategic initiatives and client relationships, ensuring unparalleled satisfaction and sustainable growth across diverse accounts while leading a dedicated team of professionals to achieve excel...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$62K - $145K *

Unlock your potential by guiding customers through transformative journeys, enhancing their experience with tailored solutions and maximizing value from robust offerings while driving engagement and l...

Today

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Unlock potential by fostering long-term customer relationships, driving engagement, and optimizing product usage. Ensure seamless support across the customer journey and mentor a team dedicated to enh...

3 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $150K *

Engage clients by driving adoption and value across enterprise accounts. Be a trusted advisor to stakeholders and manage overall client health through proactive strategies, ensuring long-term partners...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Legal & Accounting

$133K - $220K *

Oversee the operational delivery of energy management services, ensuring program effectiveness, client satisfaction, and comprehensive performance metrics across a national footprint while leading a d...

6 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$145K - $155K *

Lead the strategy and execution of scalable sales enablement programs to enhance revenue growth and productivity. Collaborate with leadership to develop tools and processes that align with business ob...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $145K *

Support client success by integrating technology solutions, driving training, and building relationships. Lead multiple accounts, ensuring exceptional value and scalable processes for mid-market clien...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$106K - $124K *

Shape the future of customer success by providing expert guidance to enhance cloud subscription adoption, ensuring value realization and business expansion through post-sales engagement best practices...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Empower customer success by nurturing relationships, driving adoption, and promoting growth within a pivotal role in client engagement and retention. Act as the trusted advisor, utilizing technology t...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $150K *

Empower a high-performing Customer Success team to drive engagement, increase retention, and enhance enterprise client relationships, shaping long-term strategies to achieve ambitious revenue targets...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.