Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$150K - $180K *

Accelerate your career by leading CRM product management, shaping the roadmap for Salesforce solutions, and driving innovation in AI integration while collaborating with cross-functional teams to enha...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Lead a dynamic team of Customer Success Managers, balancing hands-on account management with coaching. Drive retention and expansion goals while fostering a high-performing culture through data-driven...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Unlock potential by leading a dynamic Customer Success team, managing key accounts while coaching and driving performance. Collaborate across departments to enhance customer retention and satisfaction...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$215K - $295K *

Lead the charge in enhancing organizational effectiveness and employee engagement. Collaborate with corporate leaders to implement strategic people programs that drive growth, retention, and professio...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by driving customer success through post-sale management and tailored ROI strategies, ensuring seamless collaboration with multiple stakeholders while building an impactful Customer S...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Drive customer success for a leading AI Cloud platform by building and leading a high-performing team. Own customer relationships, optimize service delivery, and enhance customer value through engagem...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the charge in transforming customer success strategies, driving adoption and retention for enterprise clients. Oversee a dynamic team, enhance operational efficiency, and foster long-term partner...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $115K *

Transform enterprise client relationships by driving adoption, retention, and growth through strategic marketing and sponsorship initiatives. Collaborate with cross-functional teams to deliver measura...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Take ownership of customer accounts, ensuring successful onboarding and ongoing value delivery. Collaborate with fleet managers and internal teams to drive usage, improve retention, and identify growt...

6 days ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Lead the charge in customer success by driving adoption, ensuring outcomes, and shaping product feedback. Collaborate with teams to optimize deployments and renewals, making a significant impact on cu...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $170K *

Reimagine customer education and documentation by leading a global team to enhance AI-driven content production, streamline workflows, and deliver impactful training that accelerates customer success...

Toronto, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $110K *

Join a dynamic team to elevate client success for enterprise partners, ensuring seamless onboarding and ongoing support. Drive engagement and satisfaction through tailored training and proactive relat...

3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $130K *

Support post-sale relationships with legal technology clients. Drive adoption, deliver insights, and ensure customer success from onboarding through renewal, while fostering trust with attorneys and l...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Unlock potential by driving client success through proactive health management, contract renewals, and expansion opportunities. Collaborate across teams to ensure service delivery excellence and excee...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$165K - $185K *

Lead the marketing growth strategy for a dynamic team, driving customer acquisition through innovative campaigns across digital and traditional channels. Collaborate with cross-functional partners to...

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$71K - $115K *

Transform customer experiences by driving success and satisfaction through proactive engagement, relationship management, and strategic guidance. Collaborate with clients to maximize their use of Serv...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $139K *

Advance customer success by managing a portfolio of enterprise accounts, ensuring high-touch engagement and strategic value delivery. Collaborate with clients to enhance product utilization and drive...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Drive customer success by leading a team of managers to enhance client experiences, ensuring value delivery and operational excellence in multifamily property management. Collaborate cross-functionall...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $140K *

Champion customer success by managing enterprise and SMB accounts, driving adoption and retention. Collaborate with cross-functional teams to enhance customer experience and ensure measurable outcomes...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Elevate customer success by driving adoption and value realization across a diverse portfolio. Collaborate with engineering and sales teams to ensure account health, manage renewals, and identify expa...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join a team that champions customer success by driving strategic relationships, ensuring retention, and enhancing business value for clients through proactive engagement and effective program manageme...

RemoteRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Accelerate your career by executing data-driven CRM strategies for top accounts, leading cross-functional teams, and driving innovative customer journeys in a hands-on role that values expertise in se...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$192K - $266K *

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$92K - $122K *

Join our dynamic team to empower B2B client success, driving product adoption and retention while fostering trusted partnerships. Collaborate cross-functionally to enhance customer experiences and exp...

Reposted yesterday

  •   Less than 5 years exp.  •   Media

$100K - $120K *

Lead the charge in building a robust Customer Success function, shaping client experiences and driving retention. This hands-on role requires strategic thinking and operational execution to support a...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.