Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$80K - $95K *

Drive the charge in regional retail operations, fostering teamwork and excellence across dealerships. Leverage your leadership skills to inspire teams, enhance sales performance, and ensure compliance...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Transform the retail landscape by driving operations and sales across multiple dealerships. Inspire team collaboration while ensuring compliance and execution of business strategies to achieve excepti...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Lead the strategy and execution of enterprise applications and data management. Own product roadmaps, ensure system efficiency, and build a high-performing team while driving innovation through AI and...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $200K *

Lead the charge in shaping a high-impact Customer Success function. Oversee strategy, processes, and metrics to enhance customer retention and growth, ensuring scalability and revenue generation for t...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Business Services

$160K - $190K *

Drive the evolution of a UX organization into a strategic capability that enhances customer and business outcomes. Lead multidisciplinary teams and foster a human-centered approach to design across va...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $145K *

Unlock your potential as a strategic leader driving engagement in healthcare marketing. Collaborate cross-functionally to deliver innovative solutions that enhance client relationships and fuel measur...

Today

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Drive supply chain excellence in Canada, leading key operations to enhance efficiency and expand capabilities in a fast-paced environment. Your leadership will shape strategies and elevate customer se...

Mississauga, ONIn-Person

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $160K *

Strategize transformative social strategies by blending creativity and analytics, shaping client accounts and guiding influential campaigns to maximize brand impact. Drive insightful collaboration to...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Drive excellence in facility service management with a focus on client satisfaction, team leadership, and operational efficiency. Oversee site operations, manage budgets, and enhance employee engageme...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$140K - $160K *

Lead the engagement and implementation of FDA cleared digital health treatments across healthcare systems, ensuring streamlined client experiences and adherence to best practices, while leveraging dat...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$170K - $200K *

Reimagine revenue operations leadership by driving U.S. programmatic growth, optimizing ad campaigns, and fostering strategic partnerships while managing a dedicated team in a fast-paced digital media...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$170K - $180K *

Pioneer innovative category growth strategies, enhance profitability through effective procurement practices, and lead a collaborative team in bridging operations and market insights to drive business...

1 month ago

  •   11 - 15 years exp.  •   Business Services

$247K - $320K *

Unlock marketing potential by leading strategy and execution for a healthcare product, driving demand and adoption through compelling messaging and customer insights in a fast-paced, complex environme...

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$225K - $275K *

Contribute to building and scaling robust manufacturing operations to produce complex hardware reliably while fostering collaboration across teams and ensuring high-quality standards are met throughou...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $180K *

Take ownership of customer retention and growth, leading a transformation of post-sales with AI-driven strategies to enhance customer experiences and drive expansion while reducing churn through proac...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$156K - $225K *

Engage with cross-functional leaders to drive revenue performance analytics, overseeing a dedicated team and managing multi-million dollar forecasts while providing strategic insights on sales product...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Pioneer a cutting-edge partner content strategy by leading a talented team, integrating SEO and AI, and aligning efforts across key marketing channels to optimize performance for a diverse portfolio o...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$160K - $190K *

Drive innovative integrated communications strategies that enhance brand presence and engage clients across earned media, experiential moments, and social channels. Lead a talented team in delivering...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Media

$158K - $232K *

Drive your career forward by leading complex cross-functional programs that enhance operational efficiency and scalability across multiple teams in a dynamic environment. Collaborate with stakeholders...

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$164K - $266K *

Elevate cross-functional processes as a Lead Technical Program Manager, driving development, adoption, and improvements across Product, Engineering, and Finance teams to achieve scalable operational s...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$155K - $175K *

Champion client partnerships by leveraging strategic insights and data to drive business growth, aligning solutions with partners' objectives while facilitating transformative outcomes for stakeholder...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Engage cross-functional teams to drive commercial transformation, align strategic priorities, and enhance operational effectiveness, fostering collaboration and innovation across the global commercial...

Today

  •   Less than 5 years exp.  •   Business Services

$180K - $220K *

Join our team to lead and innovate the Customer Experience strategy, driving exceptional outcomes across a diverse customer portfolio while aligning with cross-functional leaders to enhance service co...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$125K - $150K *

Unlock your potential by leading insights and data analytics for the Complaints Management Program. Drive compliance and reporting excellence, build partnerships, and leverage your expertise in data g...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Drive operational excellence by managing all post-sale activities, ensuring timely project completion, client satisfaction, and adherence to budgetary standards, while providing strong leadership to t...

Today

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.