The Director of Retail ("DOR") is responsible to oversee all retail operations across the Banff Jasper Collection. Retail responsibilities include buying, inventory management, management of a retail distribution center and overseeing (10+) retail outlets that include gift shops and integrated attraction photo experiences.
ROLE & RESPONSIBILITIESThe DOR is responsible to identify and manage the business to achieve or exceed established targets and to create and manage ongoing budgets. The DOR oversees a team of retail leads and associates to be sure locations are well prepared for seasonal opening/closing dates and ensures that store layout, appearance, merchandising, inventory, and service levels are maintained at the highest quality level.
- Develop short, medium and long-term strategic retail plans to grow the retail business
- Plan unique assortment opportunities to drive revenue in all locations
- Directly manage the warehouse, purchasing and retail systems teams, and support the execution strategy
for all Banff Jasper Collection retail outlets (11) - Create and deliver retail sales training programs for retail managers and associates
- Ensure ongoing forecasting and reforecasting of retail store budgets, including Labor, Operating
Expenses, Cost of Sales, Inventory costs stores: a) sales; b) cost of sales; c) inventory; d) labor. - Execute new retail infrastructure initiatives from ideation through to execution stages of project
planning - Develop a purchasing and inventory lifecycle plan for all retail outlets in the Banff Jasper Collection
- Monitor retail purchasing with a focus on high % margins and driving revenue, maximizing margin
dollar velocity - Manage inventory to ensure safety stock is in place, out-of-stocks are minimized and inventory overages are limited
- Establish procedures to minimize inventory loss, theft
- Review, analyze and report on all P&L metrics, developing actions to control labor and maximize revenue opportunities
- Coordinate merchandising plans for retail outlets, supporting retail managers, retail warehouse
operations, and operational managers in each property - Ensure health & safety protocols are followed in all retail locations selling food items
- Develop and implement store opening/closing and training procedures
- Manage accounts payable processes for retail expenses
- Ability to forecast future retail buying plans and present a retail receipt and sales flow to the VP, Retail
for purchasing decisions - Regular travel between Banff, Jasper and Golden will be required
REQUIRED SKILLS QUALIFICATIONS & EXPERIENCE- Minimum 3 years of experience working in a retail leadership role required
- Experience managing teams in multiple retail units required
- Experience interviewing and hiring retail team members required
- Solid knowledge of purchasing, merchandising, and budgets required
- Experience with Point of Sale systems and setups required, Retail Pro preferred
- Experience with labor scheduling tools strongly preferred
- Must be able to utilize standard MS Office tools including Excel, Word, PPT, Teams
- Experience and understanding of the travel & hospitality industry preferred
Expected Behaviours
- Strong "can-do," attitude with willingness to be flexible and adaptable
- Ability to make decisions, solve problems and exercise good judgment with limited supervision
- Apply business knowledge to develop and deliver innovative, value-added solutions
- Strong commitment to building positive working relationships
- Project management skills with ability to drive stakeholder accountability for quality, on-time, on budget delivery
- Willingness to work with geographically-dispersed teams in a seasonal environment
- Curious, with an eye for innovation and trends - a forward thinker
- Resourceful, with a strong desire to solve problems and create new solutions
- Ability to organize and prioritize multiple tasks in a fast-paced environment
- Sense of urgency to complete job duties accurately and in a timely manner
- Solid written, verbal communication skills and standard computer skills
- Hospitality and service-focused mindset including the ability to work with both internal and external
partners
This job description describes at a high level what the DOR does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together. These job duties may change based on the needs of the team and organization as a whole.
