Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$120K - $145K *

Deliver innovative omnichannel experiences by leading strategy design, optimizing customer journeys, and leveraging data insights. Collaborate with teams to align brand purpose with user needs, ensuri...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $190K *

Transform your career by leading global customer operations. Drive change, enhance service delivery, and collaborate with senior leadership to shape strategic initiatives while managing vendor relatio...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$158K - $198K *

Drive the vision and strategy for our engagement ecosystem, leading product management efforts to enhance customer loyalty and retention while collaborating with cross-functional teams to achieve busi...

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$125K - $150K *

Lead the development and execution of growth-focused products to enhance customer acquisition, conversion, and monetization. Collaborate with cross-functional teams to drive strategic initiatives and...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Shape the future of enterprise-scale cybersecurity by leading vulnerability management initiatives. Drive program strategy, enhance client relationships, and mentor teams to achieve measurable risk re...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion enterprise-scale delivery by leading vulnerability management initiatives, driving program strategy, and fostering client relationships to achieve measurable risk reduction across diverse tec...

New York, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in enterprise-scale vulnerability management, driving strategy and governance while transforming technical initiatives into measurable risk reduction across diverse teams and stakehold...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Elevate client partnerships by managing a diverse portfolio in healthcare. Lead strategic growth initiatives, foster relationships with C-suite leaders, and mentor teams to deliver impactful solutions...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $200K *

Accelerate progress at a leading federal technology firm by strategically guiding a portfolio of cloud and software development programs, ensuring optimal performance and fostering key customer relati...

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$175K - $225K *

Lead the charge in shaping strategic program management across a diverse client portfolio. Oversee a team of professionals to ensure excellence in execution, governance, and client engagement while dr...

Boston, MARemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Lead the charge in optimizing marketing operations to drive developer adoption, pipeline growth, and revenue. Oversee systems, processes, and insights while collaborating with cross-functional teams t...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Lead strategic initiatives to enhance client enablement, manage resources, and drive productivity across the Americas. Collaborate with internal and external partners to achieve organizational goals a...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$195K - $208K *

Reimagine user experiences by leading design for core product features, ensuring seamless integration and customer delight. Collaborate across teams to enhance engagement and trust, shaping the future...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Tackle customer success on a large scale by creating a data-driven program. Oversee risk identification, engagement strategies, and operational workflows to enhance customer retention and streamline p...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$174K - $260K *

Lead the evolution of Technical Support, driving operational efficiency and cultural change while ensuring high-quality customer resolutions and proactive engagement with AI teams...

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$174K - $260K *

Lead the charge in transforming our Technical Support organization by setting strategic direction, fostering a high-performance culture, and integrating AI-driven solutions to enhance customer experie...

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $190K *

Accelerate progress at senior living communities by leading a high-performing Customer Success team, ensuring measurable outcomes and fostering strong partnerships to enhance care delivery and custome...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Champion the growth and strategy of the SMB PC business across North America, driving revenue and market share while leading cross-functional teams to deliver impactful business outcomes in a dynamic...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Elevate your career by leading a dynamic team of Business Systems Analysts to deliver innovative HR technology solutions. Drive strategic initiatives, mentor talent, and enhance employee experiences t...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $320K *

Join a team that's driving revenue growth by leading sales initiatives, mentoring talent, and fostering strategic partnerships to enhance customer satisfaction and achieve financial goals in a dynamic...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$254K - $317K *

Lead innovative marketing strategies and enhance brand presence while overseeing comprehensive communications efforts. Drive engagement with stakeholders and ensure operational excellence within the C...

1 week ago

  •   11 - 15 years exp.  •   Legal & Accounting

$254K - $317K *

Join a team that's redefining marketing and communications strategies, enhancing brand visibility, and fostering stakeholder engagement. Lead a dynamic group to drive innovative initiatives and uphold...

1 week ago

  •   11 - 15 years exp.  •   Legal & Accounting

$271K - $339K *

Pioneer innovative marketing strategies and enhance brand presence while overseeing comprehensive communications and client engagement initiatives. Lead a dynamic team to drive stakeholder engagement...

1 week ago

  •   11 - 15 years exp.  •   Legal & Accounting

$130K - $160K *

Drive customer success by leading a high-performing team to enhance enterprise value through strategic support, data-driven insights, and AI automation, while collaborating across departments to ensur...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Champion customer success by leading a dynamic team to enhance enterprise client value through strategic support, data-driven insights, and innovative automation, ensuring retention and growth for top...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.