Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$190K *

Champion operational excellence in the Americas, driving revenue performance through strategic leadership in sales, territory execution, and process optimization while fostering collaboration across t...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$135K - $160K *

Lead the charge in building innovative care coordination products, driving strategy and execution across provider and payer segments. Collaborate cross-functionally to ensure alignment and deliver imp...

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$122K - $133K *

Shape the future of broadband initiatives by coordinating strategic plans, managing key projects, and fostering relationships with stakeholders across New York. Lead a dynamic team addressing governme...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Join a team that's shaping the future of audience analytics by leading a multidisciplinary group to develop strategies, predictive models, and insights that enhance marketing performance and guest exp...

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Engage with enterprise clients to drive revenue growth through strategic account management, focusing on logistics and supply chain solutions. Build and maintain relationships with key stakeholders wh...

3 days ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Lead the charge in growth marketing by optimizing customer acquisition strategies, managing paid media budgets, and driving innovative channel experiments. Collaborate closely with the CMO to enhance...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Transform your career by driving strategic partnerships in healthcare. Leverage your extensive relationships within benefits consulting to influence and expand business opportunities while collaborati...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$150K - $220K *

Engage with a diverse community of drug discovery partners, providing expert support in biologics development. Collaborate across teams to enhance product offerings and foster a thriving ecosystem tha...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $220K *

Manage engagement with TuneLab members to enhance biologics development, ensuring technical success and maximizing value. Collaborate across diverse partners, provide product feedback, and represent t...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$138K - $210K *

Elevate our Gong Center of Excellence by owning projects that enhance instance governance, optimize workflows, and drive AI acceleration. Collaborate cross-functionally to create scalable solutions th...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$138K - $210K *

Unlock potential by leading projects that enhance our internal Gong capabilities. Collaborate across teams to design workflows, govern instances, and drive AI acceleration, ensuring scalable solutions...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$138K - $210K *

Unlock potential by leading projects that enhance governance, optimize workflows, and drive AI acceleration within the GTM function. Collaborate cross-functionally to create scalable solutions and ref...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$138K - $210K *

Champion the development and execution of innovative workflows and governance strategies within the Gong Center of Excellence, collaborating across teams to enhance revenue operations and drive AI acc...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$182K - $198K *

Build and lead a robust Service Management Office to enhance IT operations, ensuring effective governance, accountability, and continuous improvement across a complex 24x7 environment, while fostering...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$138K - $210K *

Unlock potential by leading projects that enhance governance, optimize workflows, and drive AI acceleration within a dynamic team. Collaborate cross-functionally to create scalable solutions that empo...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $140K *

Join a team that's dedicated to transforming patient engagement through innovative marketing strategies. You'll develop and execute multichannel campaigns, crafting compelling content that drives enro...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Lead the charge in managing key client accounts, executing strategic fundraising campaigns, and collaborating with internal teams to drive successful outcomes while enhancing client relationships and...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Lead the charge in developing and executing innovative revenue marketing strategies for a major stadium renovation, driving premium seating sales and enhancing donor engagement through integrated camp...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Lead the charge in developing and executing innovative product strategies that enhance market positioning and drive business growth within the pest control industry. Collaborate cross-functionally to...

1 month ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $220K *

Join a team that's driving agent growth through innovative sales strategies. Lead the charge in attracting top real estate talent, optimizing processes, and enhancing retention to significantly boost...

Yesterday

  •   5 - 7 years exp.  •   Media

$150K - $220K *

Unlock potential by leading agent acquisition efforts to drive growth, enhance sales processes, and optimize recruitment strategies. Collaborate with teams to build a high-performing sales organizatio...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Shape the future of content design by leading innovative strategies and governance. Collaborate across teams to enhance digital experiences, ensuring consistency and accessibility while empowering des...

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$223K - $247K *

Drive product strategy and execution for innovative identity security solutions, collaborating with cross-functional teams to meet federal requirements and enhance national security through cutting-ed...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Champion the marketing function, driving demand generation and brand awareness across multiple markets. Lead a high-performing team, embed AI in workflows, and ensure effective messaging and operation...

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$193K - $224K *

Lead the charge in strategic oversight of brand portfolios, driving audience-led growth and operational excellence. Collaborate across teams to optimize investments and ensure alignment with enterpris...

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.