Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$97K - $131K *

Empower global operations through strategic partnership management, leading major accounts to enhance safety and efficiency while collaborating cross-functionally to drive impactful technology solutio...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$97K - $148K *

Shape the future of enterprise customer success by driving strategic partnerships, transforming operational data into measurable outcomes, and championing impactful change for mid-large accounts withi...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$195K - $264K *

Innovate design excellence by leading the evolution of design systems and operations. Drive strategic initiatives, mentor teams, and enhance digital experiences through AI integration, ensuring consis...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$195K - $264K *

Shape the future of design systems and operations by leading a dynamic team to enhance digital experiences. Drive innovation, establish standards, and integrate AI practices to elevate design quality...

Minneapolis, MNRemote

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$160K - $200K *

Unlock potential by leading product management strategies that drive innovation, profitability, and customer value. Collaborate across functions to align product priorities with business objectives an...

4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform client relationships by leading service excellence and strategic initiatives. Drive performance improvements, manage escalations, and develop a high-performing customer service team to enhan...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$160K - $200K *

Shape your career by building and leading a comprehensive revenue operations function, optimizing performance metrics, defining data governance, and ensuring strategic alignment across teams in a pivo...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Media

$125K - $190K *

Unlock strategic partnerships in Consumer Banking Marketing. Lead cross-functional teams, align business goals with marketing initiatives, and communicate impactful narratives to drive performance and...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $125K *

Drive your career with a dynamic sales role, owning the full cycle from prospecting to closing. Collaborate with leadership, build strategic account plans, and leverage your expertise to achieve consi...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Contribute to revenue growth by developing and executing a robust sales strategy, building strong client relationships, and leading the sales cycle from prospecting to closing within the region...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$220K - $265K *

Lead the charge in financial strategy for Employee Benefits, providing expert guidance to senior leaders. Drive integrated planning, performance analysis, and executive reporting to support growth and...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$220K - $265K *

Help us drive financial excellence as a strategic partner in Employee Benefits, providing insights and leadership to enhance growth, profitability, and operational efficiency while collaborating with...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$130K - $160K *

Join a dynamic team to drive integrated marketing strategies that enhance brand visibility and support business growth through innovative campaigns, digital activation, and thought leadership across m...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$352K - $500K+*

Lead the charge in transforming customer engagement strategies for enterprises. Drive revenue growth, develop leadership talent, and shape go-to-market initiatives while influencing cross-functional t...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$275K - $315K *

Drive product vision and strategy for North American Digital business, balancing long-term goals with hands-on execution. Lead cross-functional teams to enhance customer experiences and expand into ad...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$275K - $315K *

Transform the digital landscape by leading product strategy and execution for North America. Drive customer growth, enhance engagement, and innovate financial services while developing high-performing...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$350K - $425K *

Drive strategic sales success by leading and mentoring a high-performing team. Oversee the execution of sales plans and cultivate strong customer and partner relationships to enhance market presence a...

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Empower your career by leading the strategy and optimization of the Workday HRIS. Collaborate with HR and IT teams to enhance system functionality, ensure compliance, and drive efficiency in workforce...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$180K - $220K *

Oversee the strategic direction and performance of our Paid Social practice, leading a team to drive growth and innovation across platforms. Collaborate with leadership to shape best-in-class service...

1 week ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Champion the evolution of paid social strategies, leading a dynamic team to drive performance and growth across diverse platforms. Shape best-in-class practices while collaborating with cross-function...

1 week ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Elevate operational excellence by leading day-to-day functions and strategic initiatives. Drive production efficiency, manage P&L, and collaborate with senior leadership to achieve business goals and...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $170K *

Transform sales and customer success by leading specialty teams, enhancing processes, and implementing AI-driven solutions to improve productivity and customer experience while transitioning to a coor...

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$210K - $235K *

Shape the future of Digital Operations by driving growth and innovation in BPO and technology solutions. Collaborate with cross-functional teams to secure high-value deals and establish trusted relati...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead strategic initiatives in sterile processing operations, ensuring compliance, quality, and financial oversight while fostering collaboration with clinical departments and enhancing patient safety...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$106K - $151K *

Reimagine customer engagement in the IoT space, driving innovative solutions for small to medium businesses. Leverage your sales expertise to navigate complex negotiations and build lasting relations...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.