Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$182K - $273K *

Transform customer insights into compelling narratives that elevate brand positioning. Collaborate across teams to drive strategic initiatives, enhance customer advocacy, and establish measurable impa...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$175K - $200K *

Empower client success by managing senior relationships and driving growth strategies. Lead cross-functional teams to deliver measurable outcomes, enhance client engagement, and foster a culture of ac...

2 weeks ago

  •   11 - 15 years exp.  •   Media

$103K - $173K *

Drive strategic HR partnerships to enhance organizational capabilities, focus on talent decisions, and support transformation initiatives within the Global Supply Chain and Home Warranty sectors, alig...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Transform the proposal process by leading strategic narratives and managing cross-functional teams. Ensure high-quality submissions while maintaining institutional knowledge and improving workflows fo...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$157K - $252K *

Champion growth by leading product strategy for merchant acquisition, enhancing onboarding experiences, and driving integrations. Collaborate with cross-functional teams to optimize sales funnels and...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$167K - $245K *

Join a team that's redefining loyalty strategies to enhance customer engagement and drive brand growth. Lead global initiatives, manage cross-functional teams, and innovate member experiences for a tr...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$200K - $275K *

Unlock your potential as a strategic leader in product communications, driving impactful narratives that position our company at the forefront of AI security. Collaborate with cross-functional teams t...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$157K - $252K *

Innovate your career by leading product strategy for merchant acquisition. Drive seamless onboarding, enhance sales enablement, and leverage AI to optimize growth. Collaborate cross-functionally to en...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Lead the charge in driving scalable revenue growth through integrated demand generation and digital marketing strategies. Collaborate with cross-functional teams to optimize marketing operations and e...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Lead the charge in strategic media solutions, guiding a team to align client goals with innovative marketing strategies while fostering strong client relationships and ensuring high-quality deliverabl...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Lead the charge in strategic talent management initiatives, partnering with business leaders to align talent practices with organizational goals. Drive inclusion efforts and enhance workforce planning...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$200K - $260K *

Lead and oversee major client relationships, driving strategic alignment and seamless delivery. Build and mentor a high-performing team focused on client success while identifying growth opportunities...

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$218K - $401K *

Lead the development of a cohesive platform product strategy, driving adoption and prioritization across teams. Collaborate with engineering to translate user needs into a clear roadmap, ensuring impa...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$263K - $401K *

Lead the charge in building a dynamic platform product team, driving strategic priorities and fostering adoption across the organization. Collaborate closely with engineering to shape a cohesive roadm...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $205K *

Lead the charge in product strategy and lifecycle management for storage and balance-of-system products, driving innovation and collaboration across teams to deliver market-leading solutions for resid...

3 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$162K - $243K *

Join a team that's dedicated to advancing clinical trials through strategic oversight and collaboration. Lead project management efforts globally, ensuring quality, cost, and timeline objectives are m...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $160K *

Shape engagement strategies for a global streaming platform by leveraging data insights. Collaborate with cross-functional teams to enhance user habits, drive growth, and develop actionable initiative...

3 weeks ago

  •   11 - 15 years exp.  •   Media

$155K - $180K *

Empower growth by leading the performance media practice, overseeing Paid Search, Programmatic, and Paid Social. Drive strategic direction, optimize campaigns, and foster cross-functional collaboratio...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K *

Unlock the potential of programmatic media by building and leading a robust capability in a fast-paced environment, focusing on Amazon DSP, CTV, and more to drive measurable results and enhance busine...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$110K *

Transform the programmatic landscape by building expertise across multiple channels, including Amazon DSP and CTV. Lead strategic campaigns connecting media investment to business outcomes while colla...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$110K *

Drive the development of programmatic media capabilities, focusing on Amazon DSP, CTV, and OLV. Lead strategy and execution for high-impact campaigns, ensuring alignment with business outcomes while c...

1 week ago

  •   5 - 7 years exp.  •   Media

$140K - $150K *

Join us to lead strategic operations and enhance customer experience across the Last Mile network. Drive performance improvements, manage claims, and implement scalable solutions while collaborating w...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Champion brand visibility by leading consumer communications strategies across the Americas. Collaborate with teams to enhance media presence and engage new audiences, driving impactful campaigns that...

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$141K - $212K *

Drive growth by managing sales cycles for Ecommerce and DTC brands, leveraging premium video and CTV inventory. Build relationships, activate accounts, and translate market insights into strategies fo...

CanadaRemote

2 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$106K - $196K *

Drive growth in the Ecommerce and DTC segments by managing sales cycles, building client relationships, and leveraging CTV insights to enhance performance for emerging brands in a dynamic media landsc...

2 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.