Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$153K - $229K *

Unlock potential by leveraging your B2B SaaS product marketing expertise to drive impactful storytelling and cross-functional collaboration in the ITSM and ESM markets, enhancing customer engagement a...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $166K *

Drive operational excellence by leading a team of program managers, enhancing client relationships, and ensuring high-quality deliverables while fostering a culture of continuous improvement and strat...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$123K - $166K *

Lead and mentor a team of program managers, driving client program success and operational excellence. Collaborate across departments to enhance processes, ensure compliance, and achieve strategic goa...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Optimize operational excellence and client service as a senior leader overseeing a complex Connected Solutions hub, ensuring high standards in production, technical operations, and team performance fo...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Media

$84K - $105K *

Drive project success by managing client relationships and leading implementation strategies. Collaborate with teams to assess needs, develop plans, and ensure timely delivery while navigating challen...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$84K - $105K *

Deliver exceptional client engagement by managing project success, assessing needs, and developing strategic plans. Lead cross-functional teams to ensure timely and budget-compliant implementations wh...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $230K *

Champion digital activation excellence by leading performance campaigns across programmatic, social, and search platforms. Drive strategy, optimize results, and mentor a diverse team to achieve best-i...

6 days ago

  •   8 - 10 years exp.  •   Media

$120K - $230K *

Transform digital media strategies by leading performance campaigns across programmatic platforms. Drive optimization, foster client relationships, and mentor a diverse team to achieve exceptional res...

6 days ago

  •   8 - 10 years exp.  •   Media

$205K - $215K *

Transform your career by leading strategic client relationships in the automotive sector. Leverage your extensive experience to drive business growth and deliver innovative analytics solutions while c...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Optimize technical customer engagement through effective program management, aligning packaging strategies with performance goals, and ensuring seamless integration of new product introductions in col...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$155K - $180K *

Drive successful delivery of complex, multi-year programs in a dynamic environment. Collaborate with cross-functional teams to manage scope, budget, and timelines while ensuring client satisfaction an...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Transform patient care by leading a dedicated clinical team, enhancing operational efficiency, and ensuring compliance with healthcare standards while fostering a culture of excellence and collaborati...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Champion clinical excellence by leading a dedicated care team, enhancing patient satisfaction, and ensuring compliance with healthcare standards while driving operational efficiency and team engagemen...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform healthcare delivery by leading clinical operations and enhancing team performance. Drive patient satisfaction and compliance while managing a dedicated care team to ensure quality services f...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Champion the delivery of exceptional clinical care by leading a dedicated team, ensuring compliance with standards, and enhancing patient satisfaction. Drive operational excellence and foster a collab...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$155K - $175K *

Champion exceptional IT service experiences by leading end-user technology support teams, ensuring alignment with business needs through best practices, effective processes, and industry-leading tools...

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$205K - $278K *

Lead the charge in optimizing digital HR platforms, ensuring alignment with enterprise architecture and governance. Drive data integrity, integrations, and AI-driven insights while fostering collabora...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$190K - $250K *

Engage in the development of integrated customer engagement strategies across the endocrinology franchise, focusing on personalized, data-driven approaches that enhance relationships with healthcare p...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$115K - $175K *

Advance market share by driving strategic growth initiatives within the US Mid-Market and Enterprise carrier segments. Lead a high-performing team to execute regional plans, leveraging deep telecom ex...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Media

$150K - $180K *

Shape the future of web experiences by leading product strategy for multiple platforms. Drive conversion and experimentation initiatives that enhance SEO, performance, and personalization—creating sca...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$137K - $235K *

Shape the future of customer data management by leading cross-functional strategies, ensuring trusted information flow, and driving adoption across commercial teams. Collaborate with stakeholders to e...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$160K - $190K *

Transform your career by leading a dynamic sales team focused on driving revenue growth in North America technology accounts. Shape innovative go-to-market strategies and engage with executive leaders...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $200K *

Elevate your career as a key player in driving proactive sales strategies, managing complex deals, and building relationships with decision-makers in the cybersecurity space. Join a dynamic team focus...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Unlock your potential by driving revenue growth and building key client relationships in a dynamic environment. Lead market strategy while engaging Gen Z and Gen Alpha audiences, delivering innovative...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Champion growth by driving key client relationships and innovative solutions across media and digital sales. Leverage your experience to craft tailored strategies that engage essential Gen Z and Alpha...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.