Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$140K - $220K *

Transform creative visions into impactful marketing strategies. Lead cross-functional teams to elevate brand experiences through innovative and engaging campaigns, leveraging your expertise in experie...

Reposted today

  •   8 - 10 years exp.  •   Media

$140K - $220K *

Pioneer innovative strategies and lead collaborative teams to deliver impactful creative solutions. Your expertise in experiential marketing will elevate agency work and forge strong client relationsh...

Reposted today

  •   8 - 10 years exp.  •   Media

$170K - $200K *

Transform your career by leading a high-performing sales team, driving strategic growth, and enhancing client relationships in a dynamic, global environment. Leverage your expertise in IoT solutions t...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Transportation

$150K - $180K *

Lead the marketing strategy for a growing data center platform, driving brand positioning, demand generation, and communications. Collaborate with leadership to shape market approaches and establish a...

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $187K *

Elevate client engagement by leading post-payment integrity implementations, ensuring seamless communication and alignment across teams. Drive successful outcomes through expert knowledge and strategi...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$137K - $188K *

Partner with us to drive the strategic direction and execution of a direct-to-consumer subscription program, focusing on customer acquisition, pricing strategies, and market analysis to enhance the on...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$163K - $297K *

Join a dynamic team to shape the future of digital consumer experiences in LATAM. Lead product strategy and execution for innovative e-commerce solutions, driving customer satisfaction and loyalty whi...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$190K - $210K *

Unlock potential by leading revenue operations to optimize go-to-market strategies, drive annual planning, and enhance performance metrics. Collaborate with executives to align sales efforts and lever...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$165K - $195K *

Lead the charge in developing and managing a robust Enterprise Data Warehouse on Databricks. Drive BI solutions, mentor a team, and ensure data quality while collaborating across departments to enhanc...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$139K - $157K *

Transform client partnerships by leading innovative commerce strategies across major retail platforms. Drive growth through integrated marketing, operational excellence, and creative solutions, ensuri...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$155K - $195K *

Elevate our brand's voice by leading editorial strategy and copywriting across all channels. Collaborate with creative teams to ensure messaging consistency and compliance in a fast-paced fintech envi...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Transform data into actionable insights by leading the Business Intelligence function. Collaborate with executives to enhance analytics capabilities, drive operational efficiency, and foster a data-dr...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$190K - $220K *

Unlock potential by leading global sourcing strategies and supplier management for critical technology commodities, driving cost efficiency and supply continuity while mentoring a high-performing team...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$165K - $185K *

Shape a global marketing strategy that drives growth and enhances customer engagement. Lead a diverse team to execute integrated campaigns, leveraging market insights and digital strategies to optimiz...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$165K - $185K *

Transform global marketing strategies by leading a diverse team to enhance customer engagement, drive growth, and execute integrated campaigns across multiple channels, ensuring alignment with market...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Join a team that's redefining customer success by leveraging AI to enhance the post-sale journey. Lead and scale a dynamic team while driving retention and expansion for enterprise clients in a fast-p...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform the customer journey by leading a dynamic team to enhance onboarding, adoption, and retention. Leverage AI to drive value and scale operations while ensuring customer success and satisfactio...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$151K - $268K *

Lead the charge in enhancing customer experience by advocating for service excellence, collaborating across departments, and driving strategic initiatives to elevate patient and healthcare professiona...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$230K - $250K *

Elevate market research and competitive intelligence initiatives to drive brand strategy. Collaborate with cross-functional teams to uncover insights, manage research projects, and deliver actionable...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Unlock potential by leading enterprise portfolio management and project delivery. Drive strategic alignment, enhance governance, and ensure measurable outcomes while fostering a high-performing team i...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$121K - $131K *

Empower operational excellence in Customer Experience by driving performance, enhancing service quality, and fostering cross-functional collaboration to deliver exceptional experiences for healthcare...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $180K *

Elevate customer engagement by leading retention marketing strategies and CRM initiatives. Drive growth through innovative campaigns, optimize customer journeys, and manage a dynamic team to enhance l...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$120K - $190K *

Lead the charge in architecting and developing enterprise-grade applications, leveraging AI tools to enhance workflows. Collaborate with stakeholders to rapidly prototype and deploy secure, high-quali...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $190K *

Empower innovation by architecting and developing enterprise-grade applications. Collaborate with stakeholders to create secure, scalable solutions while leveraging AI tools to enhance productivity an...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $190K *

Innovate and lead the development of enterprise-grade applications, leveraging AI tools to enhance productivity. Collaborate with stakeholders to transform ideas into scalable, secure solutions while...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.