Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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1
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$175K - $210K *

Accelerate your career by leading a dynamic sales team, driving complex deals, and shaping our go-to-market strategy. This role offers the chance to mentor talent while directly influencing our commer...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $165K *

Unlock potential by designing integrated communications strategies that drive brand growth. Collaborate with cross-functional teams to create actionable plans, leveraging data insights and innovative...

6 days ago

  •   8 - 10 years exp.  •   Media

$160K - $190K *

Lead the charge in shaping impactful strategies for diverse clients, guiding a dynamic team while fostering collaboration and innovation. Drive measurable results through strategic planning, advanced...

Today

  •   8 - 10 years exp.  •   Media

$95K - $118K *

Drive digital excellence by enhancing website experiences and marketing technology across a diverse portfolio. Collaborate with cross-functional teams to ensure compliance, optimize performance, and l...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$158K - $199K *

Lead the charge in driving strategic growth and client retention for major global accounts. Build trusted relationships with senior leaders, delivering value and innovative solutions while managing a...

RemoteRemote

4 days ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Join a dynamic team as you drive strategic growth and client retention for major global accounts. Leverage your expertise to build trusted relationships, deliver value, and execute innovative solution...

4 days ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Champion client success by leading strategic initiatives for global accounts, driving growth and retention through trusted relationships and innovative solutions. Leverage expertise to maximize value...

North Carolina, USRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Drive strategic account management for global clients, focusing on value delivery, retention, and growth. Build trusted relationships with senior leaders, develop tailored solutions, and lead cross-fu...

New York City, NYRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Lead strategic initiatives for global clients, driving growth and retention through trusted relationships and innovative solutions. Collaborate across teams to maximize client value and achieve sales...

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$150K - $180K *

Join a team that's shaping impactful strategies for diverse clients. Lead a dynamic group, foster collaboration, and drive innovative media solutions that align with client goals while nurturing stron...

Today

  •   8 - 10 years exp.  •   Media

$232K - $290K *

Optimize revenue generation by leading Sales and Revenue Operations, driving performance across customer-facing teams, and fostering a culture of excellence through strategic initiatives and cross-fun...

United StatesRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in driving market growth as a Senior Product Manager, optimizing strategies for exclusive brands. Collaborate cross-functionally to enhance profitability and execute data-driven initia...

Today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Unlock potential by driving market growth through strategic product management. Lead initiatives that enhance profitability, optimize performance, and establish category leadership while collaborating...

Today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$140K *

Join a team that's shaping impactful digital strategies for advocacy campaigns. Lead and mentor a high-performing team while providing strategic counsel to clients and driving business growth through...

3 days ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Shape the future of product marketing by leading strategic initiatives across engineering, cloud infrastructure, and AI. Collaborate with cross-functional teams to drive product narratives, launch dec...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $175K *

Transform strategic services by advising C-Level executives on operationalizing objectives, enhancing employee engagement, and driving measurable business outcomes through effective strategy execution...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $210K *

Lead demand generation initiatives to drive qualified opportunities and customer engagement. Oversee marketing operations, events, and account-based strategies to enhance pipeline growth and foster a...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Champion profitable growth by leading Strategic Account Management for national clients. Drive customer retention, revenue expansion, and strategic partnerships across a dynamic sales environment to e...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $130K *

Optimize global loyalty marketing strategies and campaigns, driving revenue and engagement through cross-functional collaboration and data-driven insights. Lead a high-performing team to deliver impac...

Yesterday

  •   8 - 10 years exp.  •   Hospitality & Recreation

$199K - $246K *

Lead the strategy and operations of enterprise-grade eventing platforms, ensuring scalability, security, and reliability. Manage high-performing teams while collaborating across functions to drive pla...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$215K - $250K *

Join a team that's driving impactful change in healthcare. As Chief of Staff, you'll support the CRO, manage key projects, and ensure alignment across the Revenue organization, gaining invaluable insi...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Drive revenue growth by managing and expanding existing Enterprise accounts, leading a team of Account Managers, and ensuring contract renewals while navigating complex public sector procurement proce...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Lead the charge in expanding and retaining key Enterprise accounts, driving revenue growth through strategic account management and team leadership. Own the commercial outcomes, ensuring multi-product...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Shape KPA's demand generation strategy, driving measurable pipeline growth and revenue. Lead a lean team, collaborate across functions, and implement a scalable model that aligns marketing, sales, and...

Lafayette, CORemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Empower our growth by leading demand generation strategy, defining go-to-market models, and building a scalable pipeline. Collaborate across teams to ensure measurable success and drive revenue throug...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.