Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$180K - $220K *

Lead cross-functional initiatives and drive strategic business operations to enhance organizational effectiveness. Collaborate with senior leaders to translate goals into actionable priorities, ensuri...

1 week ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$170K - $200K *

Drive operational excellence by partnering with senior leaders to translate strategy into actionable results. Oversee cross-functional initiatives, enhance organizational effectiveness, and champion b...

1 week ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$141K - $263K *

Champion customer satisfaction by leading the customer experience strategy across multiple healthcare plans. Direct a team to enhance partnerships, drive digital product adoption, and ensure high-qual...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $190K *

Elevate operational excellence by leading business execution and governance initiatives. Drive strategic alignment across teams to enhance resilience, compliance, and performance in a complex financia...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $155K *

Innovate the future of technology education by leading strategic initiatives that empower learners and educators. Drive partnerships and programs that address rapid technological changes while fosteri...

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$180K - $220K *

Reimagine the future of data and AI by leading strategic initiatives, driving growth, and delivering innovative solutions. Collaborate with cross-functional teams to shape our vision and enhance clien...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $220K *

Drive the growth and success of our Data, AI & Cloud practice by leading strategic initiatives, managing P&L, and fostering high-performing teams to deliver innovative, data-driven solutions that tran...

Vancouver, BCIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$155K - $185K *

Transform sales productivity by leading the strategy and execution of CRM and sales enablement platforms, ensuring teams have the tools and insights needed to drive growth and enhance relationships ac...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$255K - $320K *

Drive exceptional executive briefings by managing end-to-end programs, collaborating cross-functionally, and ensuring a consistent global experience for senior leaders. Lead agenda design, speaker sel...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$255K - $320K *

Elevate the Executive Briefing program by managing end-to-end briefings, collaborating cross-functionally, and ensuring a consistent, high-quality experience for senior leaders at your location and gl...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$107K - $150K *

Shape the future of our enterprise data platform by leading product strategy, defining capabilities, and ensuring alignment across business and technology teams to deliver scalable, secure, and truste...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $200K *

Join a team that's dedicated to empowering sales excellence through strategic training and innovative enablement programs, transforming complex tech into actionable insights that drive revenue and enh...

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$105K - $170K *

Advance your career by leading integrated client programs, collaborating across teams, and driving exceptional project delivery. Utilize your strategic oversight to navigate complexities and foster te...

Today

  •   8 - 10 years exp.  •   Business Services

$105K - $170K *

Transform client experiences by leading integrated programs, collaborating across teams, and driving strategic solutions. Leverage your expertise to enhance project delivery and foster a culture of co...

Today

  •   8 - 10 years exp.  •   Business Services

$105K - $170K *

Champion integrated client programs by leading diverse teams, ensuring strategic oversight, and delivering exceptional results across multiple disciplines while fostering collaboration and operational...

Today

  •   8 - 10 years exp.  •   Business Services

$180K - $250K *

Champion the growth of a dynamic gift card program by leading cross-functional teams, driving omnichannel marketing strategies, and managing key partnerships to enhance operational efficiency and reve...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$170K - $200K *

Join a dynamic team as you lead global digital commerce operations, driving analytics, product management, and customer transformation. Oversee strategic planning and performance management to enhance...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$190K - $270K *

Oversee the execution of omnichannel marketing strategies and digital customer experiences to enhance engagement, drive impactful education, and facilitate effective launches across the Neuroscience p...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Champion the future of K12 education by leading a dynamic Customer Success team. Drive strategic initiatives, foster executive relationships, and ensure customer satisfaction across the NORAM K12 land...

United StatesRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Shape the future of customer engagement by leading a dynamic team in defining enterprise marketing strategies, enhancing customer experiences, and driving ROI through innovative lifecycle marketing an...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Innovate digital experiences by leading project execution across technology portfolios. Collaborate with business and tech leaders to drive priorities, enhance capabilities, and deliver exceptional me...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $140K *

Lead premium sales and service initiatives, driving revenue growth and client satisfaction through strategic planning and exceptional hospitality experiences. Collaborate across departments to enhance...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$188K - $235K *

Lead and innovate global payroll operations, ensuring compliance and excellence across 30,000 employees. Drive strategic initiatives, enhance employee experience, and manage vendor relationships while...

Yesterday

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in enhancing customer lifecycle strategies and membership programs, driving growth and retention through data-driven initiatives across multiple locations. Collaborate with cross-funct...

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$141K - $208K *

Empower your career by leading the operational excellence of our US and Canada fulfillment network. Drive performance, develop talent, and implement strategic improvements across multiple sites to ach...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.