Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.
A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.
Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.
Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.
Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.
Senior Director, Product & Business Operations
$180K - $220K *
Lead cross-functional initiatives and drive strategic business operations to enhance organizational effectiveness. Collaborate with senior leaders to translate goals into actionable priorities, ensuri...
1 week ago
Senior Director, Product & Business Operations
$170K - $200K *
Drive operational excellence by partnering with senior leaders to translate strategy into actionable results. Oversee cross-functional initiatives, enhance organizational effectiveness, and champion b...
1 week ago
Director, Customer Experience Strategy - (Hybrid)
$141K - $263K *
Champion customer satisfaction by leading the customer experience strategy across multiple healthcare plans. Direct a team to enhance partnerships, drive digital product adoption, and ensure high-qual...
3 weeks ago
$160K - $190K *
Elevate operational excellence by leading business execution and governance initiatives. Drive strategic alignment across teams to enhance resilience, compliance, and performance in a complex financia...
2 weeks ago
$125K - $155K *
Innovate the future of technology education by leading strategic initiatives that empower learners and educators. Drive partnerships and programs that address rapid technological changes while fosteri...
3 weeks ago
Managing Director, Data, AI, & Cloud
$180K - $220K *
Reimagine the future of data and AI by leading strategic initiatives, driving growth, and delivering innovative solutions. Collaborate with cross-functional teams to shape our vision and enhance clien...
2 weeks ago
Managing Director, Data, AI, & Cloud
$180K - $220K *
Drive the growth and success of our Data, AI & Cloud practice by leading strategic initiatives, managing P&L, and fostering high-performing teams to deliver innovative, data-driven solutions that tran...
2 weeks ago
Director, CRM & Sales Enablement
$155K - $185K *
Transform sales productivity by leading the strategy and execution of CRM and sales enablement platforms, ensuring teams have the tools and insights needed to drive growth and enhance relationships ac...
1 week ago
Customer Program Manager, Executive Briefings
$255K - $320K *
Drive exceptional executive briefings by managing end-to-end programs, collaborating cross-functionally, and ensuring a consistent global experience for senior leaders. Lead agenda design, speaker sel...
2 weeks ago
Customer Program Manager, Executive Briefings
$255K - $320K *
Elevate the Executive Briefing program by managing end-to-end briefings, collaborating cross-functionally, and ensuring a consistent, high-quality experience for senior leaders at your location and gl...
2 weeks ago
Director, Product Management - Enterprise Data Platform
$107K - $150K *
Shape the future of our enterprise data platform by leading product strategy, defining capabilities, and ensuring alignment across business and technology teams to deliver scalable, secure, and truste...
2 weeks ago
Director, Sales Enablement and Training
$150K - $200K *
Join a team that's dedicated to empowering sales excellence through strategic training and innovative enablement programs, transforming complex tech into actionable insights that drive revenue and enh...
4 weeks ago
Vice President / Acct Director, Project Management
$105K - $170K *
Advance your career by leading integrated client programs, collaborating across teams, and driving exceptional project delivery. Utilize your strategic oversight to navigate complexities and foster te...
Today
Vice President / Acct Director, Project Management
$105K - $170K *
Transform client experiences by leading integrated programs, collaborating across teams, and driving strategic solutions. Leverage your expertise to enhance project delivery and foster a culture of co...
Today
Vice President / Acct Director, Project Management
$105K - $170K *
Champion integrated client programs by leading diverse teams, ensuring strategic oversight, and delivering exceptional results across multiple disciplines while fostering collaboration and operational...
Today
Director, Program Management & Marketing
$180K - $250K *
Champion the growth of a dynamic gift card program by leading cross-functional teams, driving omnichannel marketing strategies, and managing key partnerships to enhance operational efficiency and reve...
1 week ago
Executive Director of Operations, Digital Commerce Organization
$170K - $200K *
Join a dynamic team as you lead global digital commerce operations, driving analytics, product management, and customer transformation. Oversee strategic planning and performance management to enhance...
2 days ago
Director, Digital Customer Experience, Neuroscience
$190K - $270K *
Oversee the execution of omnichannel marketing strategies and digital customer experiences to enhance engagement, drive impactful education, and facilitate effective launches across the Neuroscience p...
Reposted 3 weeks ago
$135K - $160K *
Champion the future of K12 education by leading a dynamic Customer Success team. Drive strategic initiatives, foster executive relationships, and ensure customer satisfaction across the NORAM K12 land...
Reposted 2 days ago
Director Customer Marketing & Engagement
$125K - $150K *
Shape the future of customer engagement by leading a dynamic team in defining enterprise marketing strategies, enhancing customer experiences, and driving ROI through innovative lifecycle marketing an...
Reposted 6 days ago
Director, Head of Project Execution, Digital Technologies
$120K - $145K *
Innovate digital experiences by leading project execution across technology portfolios. Collaborate with business and tech leaders to drive priorities, enhance capabilities, and deliver exceptional me...
2 weeks ago
Director, Premium Sales & Service
$125K - $140K *
Lead premium sales and service initiatives, driving revenue growth and client satisfaction through strategic planning and exceptional hospitality experiences. Collaborate across departments to enhance...
2 weeks ago
Senior Director, Global Payroll Operations
$188K - $235K *
Lead and innovate global payroll operations, ensuring compliance and excellence across 30,000 employees. Drive strategic initiatives, enhance employee experience, and manage vendor relationships while...
Yesterday
Senior Manager, Customer Lifestyle
$110K - $130K *
Lead the charge in enhancing customer lifecycle strategies and membership programs, driving growth and retention through data-driven initiatives across multiple locations. Collaborate with cross-funct...
Yesterday
Director, Domestic Fulfillment
$141K - $208K *
Empower your career by leading the operational excellence of our US and Canada fulfillment network. Drive performance, develop talent, and implement strategic improvements across multiple sites to ach...
3 weeks ago
What does a Director of Customer Engagement do?
A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.
What qualifications are common for Director, Customer Engagement jobs?
Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.
What industries hire Directors of Customer Engagement?
Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.
How much do Director, Customer Engagement jobs pay?
Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.
Where can I find Director, Customer Engagement jobs paying $100K or more?
Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.