Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$211K - $272K *

Transform your career by leading enterprise applications strategy and delivery. Collaborate with cross-functional teams to enhance processes, drive AI adoption, and ensure robust application architect...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Optimize enterprise culture strategies to enhance employee engagement, belonging, and recognition. Collaborate with leaders to implement scalable systems that align with organizational values and driv...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$187K - $210K *

Lead the charge in transforming Product Operations by streamlining workflows, leveraging AI for improved efficiency and delivering impactful product management across global teams. Mentor a diverse te...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$169K - $219K *

Lead the charge in managing a high-performing team to drive customer success, retention, and growth within a dedicated portfolio. Oversee strategic initiatives, operational excellence, and executive p...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$414K - $494K *

Lead and inspire a high-performing sales organization focused on new business growth in North America. Collaborate with senior leadership to define strategies, optimize processes, and enhance customer...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$372K - $445K *

Empower the growth of new business in North America by leading a dynamic sales team. Drive strategy, optimize processes, and collaborate cross-functionally to enhance customer experiences and achieve...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Transform customer success by leading a technical account management team, driving subscription growth, and enhancing service delivery through innovative AI solutions and strategic partnerships...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $190K *

Elevate customer engagement by leading the strategy for retention, expansion, and advocacy. Drive revenue growth through innovative marketing programs and cross-sell initiatives while building a high...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Champion the development of a pioneering customer adoption program, harnessing AI to optimize processes, coach a dynamic team, and streamline onboarding for a diverse customer base, ensuring accountab...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Transform customer engagement by leading strategic programs, fostering executive relationships, and driving operational excellence to ensure repeat business and long-term partnerships in a complex ind...

Yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$112K - $193K *

Shape the future of client experience by leading AI strategy and large-scale initiatives. Drive cross-functional collaboration, operational readiness, and governance to enhance client satisfaction and...

Today

  •   5 - 7 years exp.  •   Healthcare

$120K - $162K *

Empower customer success by developing strategic partnerships and tailored roadmaps. Collaborate with cross-functional teams to drive innovative solutions and ensure alignment across initiatives, fost...

Today

  •   5 - 7 years exp.  •   Healthcare

$120K - $162K *

Join a team that's dedicated to developing strategic partnerships that align customer goals with organizational success. Collaborate across functions to drive innovative solutions and ensure long-term...

Lincoln, NERemote

Today

  •   5 - 7 years exp.  •   Healthcare

$145K - $165K *

Champion growth initiatives by executing strategies that enhance customer acquisition, optimize sales funnels, and drive revenue. Collaborate with cross-functional teams to innovate and implement data...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Drive your career with a senior leadership role in consulting, guiding complex Department of War engagements. Collaborate with defense leaders to translate strategic priorities into actionable results...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$160K - $190K *

Champion the design of enterprise AI architectures, integrating generative AI and machine learning into core business platforms. Leverage extensive expertise to drive scalable, ethical solutions that...

2 weeks ago

  •   15+ years exp.  •   Information Technology

$160K - $190K *

Architect enterprise-grade AI solutions, guiding design and integration of generative AI and ML across complex platforms. Leverage deep expertise to create scalable architectures that optimize perform...

2 weeks ago

  •   15+ years exp.  •   Information Technology

$110K - $130K *

Empower your career by managing a diverse portfolio of healthcare clients, driving growth, and fostering long-term partnerships. Lead strategic initiatives and collaborate with teams to deliver impact...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$160K - $190K *

Lead organizational effectiveness initiatives by translating complex challenges into actionable solutions, ensuring high-quality deliverables and stakeholder engagement while driving transformation an...

6 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Drive the execution of organizational effectiveness initiatives, translating complex challenges into actionable solutions. Collaborate with cross-functional teams to enhance design, planning, and tran...

6 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Join a team that's dedicated to driving client success by leading strategic engagements, building relationships, and delivering exceptional service across a diverse portfolio of enterprise accounts. Y...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Elevate client relationships by managing a portfolio, driving growth, and delivering strategic insights. Lead engagements, ensure quality, and expand partnerships while fostering trust with executives...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's shaping organizational growth by partnering with leaders to develop talent strategies, enhance workforce effectiveness, and drive employee engagement. This strategic role blends han...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$165K - $228K *

Inspire growth by leading a global team to enhance customer relationships, drive profitability, and execute strategic account plans in the Connectivity and Cloud Solutions sector. Collaborate with sal...

New Hampshire, USRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$180K - $260K *

Champion customer success by owning account management, driving ERP adoption, and resolving critical issues. Lead a high-performing team to optimize workflows and enhance client retention in a fast-pa...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.