Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$150K - $180K *

Accelerate your career by leading CRM product management, shaping the roadmap for Salesforce solutions, and driving innovation in AI integration while collaborating with cross-functional teams to enha...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $258K *

Shape your career by leading executive communications strategy, enhancing leadership visibility, and translating complex healthcare narratives into impactful messaging for diverse audiences in a dynam...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $258K *

Shape the future of executive communications by developing strategies that enhance leadership visibility and strengthen organizational narratives. Collaborate with cross-functional teams to deliver im...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $258K *

Lead the charge in shaping executive communications strategy for North America, enhancing leadership visibility and engagement. Collaborate across teams to deliver impactful narratives that align with...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$202K - $280K *

Champion the narrative of a dynamic B2B division, overseeing communications, media relations, and thought leadership while managing a talented team to enhance executive visibility and drive impactful...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$200K - $240K *

Join a team that's driving regional marketing strategy across the Americas. You'll own the plan, budget, and results, leading initiatives that enhance brand momentum and pipeline growth while collabor...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $240K *

Shape regional marketing strategy across the Americas, driving pipeline growth and brand recognition. Lead a team, manage budgets, and collaborate with cross-functional partners to execute impactful m...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $250K *

Elevate our product management team by leading strategic roadmap decisions, optimizing customer engagement, and driving innovation in our new platform while ensuring seamless delivery for existing cli...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$145K - $175K *

Unlock your potential by cultivating strategic partnerships with Target, driving growth strategies, and leading a high-performing sales team to achieve revenue and profitability goals in a dynamic, re...

4 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$195K - $217K *

Drive client success by leading strategic initiatives and fostering strong relationships in healthcare technology. Leverage deep domain expertise to enhance outcomes and ensure effective use of soluti...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$102K - $154K *

Shape customer success by managing complex escalations, driving improvements, and coordinating cross-functional teams. Your leadership will enhance workflows and ensure high-quality resolutions, makin...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$113K - $130K *

Transform integrated communications strategies for a global payments leader. Drive impactful campaigns, mentor a high-performing team, and cultivate media relationships to enhance brand relevance acro...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Transform the Visa Direct ecosystem by leading strategic expansion and partnerships. Drive operational performance, compliance, and innovation across domestic and cross-border payments while ensuring...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$205K - $225K *

Drive regional design efforts and optimize data center design lifecycle, collaborating with cross-functional teams to deliver scalable, efficient solutions that align with customer needs and business...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$205K - $225K *

Accelerate progress at the forefront of data center design by leading strategic initiatives, optimizing design processes, and collaborating across teams to deliver scalable solutions that meet custome...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Shape the future of healthcare by leading a network of treatment centers, driving operational excellence, and fostering high-performing teams to enhance patient care and community engagement across di...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$240K - $300K *

Pioneer a transformative demand engine, integrating performance marketing across channels. Drive pipeline growth through innovative AI workflows and allbound strategies, collaborating closely with Sal...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $169K *

Lead the charge in enhancing customer success initiatives by driving engagement, optimizing processes, and fostering strong relationships. Collaborate with cross-functional teams to ensure exceptional...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Join us to lead product strategy and execution, driving innovation through AI while enhancing customer outcomes. Oversee a lean team, manage budgets, and ensure every product aligns with validated cus...

Toronto, ONIn-Person

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $200K *

Lead the charge in developing integrated media strategies and client partnerships across pharmaceutical and life sciences accounts, driving business growth and ensuring exceptional delivery and client...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$175K - $200K *

Champion exceptional customer experiences by leading revenue growth and strategic partnerships. Collaborate with executive teams to enhance engagement and drive sustainable success for Colorado's busi...

Today

  •   8 - 10 years exp.  •   Business Services

$170K - $190K *

Manage the DTC channel's growth and profitability, overseeing P&L, acquisition budgets, and customer retention strategies. Collaborate across teams to optimize the full funnel from acquisition to repe...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$150K - $180K *

Join a team that's dedicated to enhancing sales productivity and effectiveness. As a key player in our Go-to-Market Enablement team, you'll shape strategies that empower sales teams to excel and drive...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Transform the sales enablement landscape by leading strategy and training initiatives that empower teams to excel. Collaborate cross-functionally to enhance productivity and drive measurable growth in...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Champion our sales enablement strategy to enhance team productivity, drive revenue growth, and elevate deal execution. Collaborate with leadership to identify gaps and deliver impactful training, ensu...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.