Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$95K - $129K *

Join a dynamic team to strategically manage and grow client accounts, cultivating relationships that enhance retention and expand services. Utilize your expertise to drive business success and client...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $129K *

Lead strategic client relationships, enhance retention, and drive growth while managing employer-sponsored accounts. Collaborate with clients to optimize programs and maximize satisfaction. This remot...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Lead the charge in enhancing customer satisfaction by overseeing a dynamic support team. Drive processes that improve performance, while fostering collaboration across departments to cultivate an exce...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $180K *

Drive the evolution of global talent acquisition, leading impactful recruiting strategies to meet growth ambitions. Collaborate with executives while enhancing recruiting processes and technology to t...

2 days ago

  •   8 - 10 years exp.  •   Staffing

$120K - $150K *

Drive account growth by delivering double-digit YOY results and establishing Nagarro as a strategic partner for AI transformation with key CXOs while expanding engagement within assigned accounts...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$184K - $276K *

Transform customer support by leading a 150+ global team, deploying AI agents, and building a world-class service model. Drive proactive engagement, develop innovative strategies, and serve as the voi...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $150K *

Lead and innovate total rewards strategies, guiding multiple teams to drive performance and achieve departmental goals while influencing key stakeholders and managing complex business challenges...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$200K - $275K *

Accelerate revenue growth by cultivating key agency partnerships across the East Coast. Leverage your digital advertising expertise to drive strategic insights and deliver exceptional campaign executi...

1 week ago

  •   Less than 5 years exp.  •   Media

$110K - $160K *

Lead cross-functional teams to deliver innovative marketing solutions, managing client relationships, budgets, and program performance to drive brand growth and impact in a collaborative environment...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $170K *

Unlock potential by transforming our global contact center ecosystem into a high-performing, AI-enabled engagement platform. Drive improvements in customer experience and operational efficiency throug...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $170K *

Transform the global contact center landscape into a high-performing, AI-enabled customer engagement platform, driving operational efficiencies, improving customer experience, and establishing robust...

Mississauga, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$93K - $170K *

Drive growth by engaging media agencies, executing strategic sales plans to optimize revenue through NIQ's audience data and solutions. Foster strong client relationships while leveraging your experti...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$130K - $180K *

Shape the future of executive communications by crafting impactful narratives for the C-suite. Modernize internal visibility channels and enhance executive presence, aligning storytelling with strateg...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$93K - $170K *

Grow client relationships and drive revenue by developing strategic sales plans for media agencies, utilizing NIQ audience data and measurement solutions to optimize ROI and achieve sales objectives i...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$130K - $180K *

Join as a strategic leader in driving external capabilities and supplier partnerships, guiding key decisions that enhance client delivery and value creation while shaping category strategy in a dynami...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$223K - $323K *

Unlock potential by leading strategic partnerships that drive growth, expand market reach, and foster ecosystem relationships within the Adobe Experience Cloud portfolio, while managing a high-perform...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$223K - $323K *

Engage in strategic leadership to drive partnership growth initiatives, overseeing the development and execution of commercial agreements that enhance market reach and empower Adobe's ecosystem expans...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$120K - $150K *

Shape the future of global sourcing by leading strategic partnerships and negotiations across a $300M+ spend portfolio while driving operational excellence and supplier engagement in diverse teams acr...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Transform global sourcing strategy for a $300M+ portfolio. Lead and mentor a diverse team while managing key supplier relationships to drive cost reductions and operational excellence across ODM and J...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Unlock potential by leading strategic sourcing for global finished goods, managing a $300M+ spend portfolio. Drive supplier partnerships, negotiate contracts, and enhance operational performance while...

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $150K *

Lead the charge in global sourcing strategy with a $300M+ portfolio. Drive cost reduction, manage supplier negotiations, and foster collaboration between U.S. and Asia-based teams to optimize supplier...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$164K - $288K *

Shape the future of digital client experiences by defining strategies, collaborating across teams, and enhancing institutional services to deliver seamless client journeys and integrated solutions tha...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$164K - $288K *

Optimize digital client experiences for institutional asset managers and owners. Collaborate across teams to shape product strategy, enhance user journeys, and improve service delivery for diverse cli...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$214K - $358K *

Build a sustainable CRM platform lifecycle strategy ensuring global capabilities drive local market execution, optimizing adoption and measurable value across all live markets, while collaborating wit...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Transform global sourcing operations by leading a team to optimize procurement strategies, drive cost efficiency, and foster strong supplier relationships across a diverse portfolio, ensuring alignmen...

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.