Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.
A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.
Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.
Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.
Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.
Client Engagement Director - Digital Consulting - 1898 & Co.
$230K - $375K *
Transform your career by leading strategic client engagement and market growth in the electric utility sector. Drive digital modernization and operational performance through trusted advisory relation...
2 weeks ago
Client Engagement Director - Digital Consulting - 1898 & Co.
$230K - $375K *
Unlock potential by leading strategic client engagement and market growth in the electric utility sector. Develop executive relationships, drive digital transformation, and enhance operational perform...
2 weeks ago
Associate Director, Frontier Enablement
$158K - $270K *
Lead the charge in building a global AI partner enablement program, designing certification paths and training tracks to enhance partner capabilities and drive revenue growth across diverse regions an...
3 weeks ago
Senior Director, Product Creative Direction
$254K - $445K *
Lead the charge in defining and evolving the visual direction of our product portfolio, ensuring a cohesive and modern user experience while integrating AI and accessibility into design practices acro...
2 weeks ago
$200K - $220K *
Champion a global Customer Experience team, enhancing order-to-cash efficiency and leveraging AI for productivity. Drive customer satisfaction and operational excellence through strategic leadership a...
4 weeks ago
$200K - $220K *
Drive a customer-centric transformation by leading a global team to enhance customer experience, streamline operations, and leverage AI for improved productivity and satisfaction across all business u...
4 weeks ago
$200K - $220K *
Drive a customer-centric transformation by leading a global team to enhance customer experience, utilizing AI for efficiency, and ensuring seamless order-to-cash processes. This strategic role focuses...
4 weeks ago
$200K - $220K *
Lead a global team to enhance customer experience through AI-driven solutions, ensuring seamless order-to-cash processes and fostering strong partnerships. Drive productivity and efficiency while main...
4 weeks ago
$200K - $220K *
Unlock the potential of a global Customer Experience team, driving AI-enabled solutions and seamless operations. Lead initiatives that enhance customer satisfaction, streamline processes, and elevate...
4 weeks ago
Director, Business Development, Chicago
$95K - $135K *
Leverage your established CRE relationships to drive business growth, accelerate deal cycles, and close multi-site partnerships across key U.S. markets. Collaborate with internal teams to refine strat...
2 weeks ago
Associate Director, Digital Products & Customer Experience
$122K - $212K *
Lead the charge in enhancing patient experiences through innovative digital products. Collaborate across teams to develop and execute a user-first strategy, ensuring seamless integration of digital so...
4 days ago
$135K - $160K *
Accelerate progress at our PMO by leading a team of program managers to drive new product introductions from concept to launch, ensuring quality and efficiency in hardware programs while collaborating...
2 weeks ago
Service & Engagement Executive Team Leader
$64K - $128K *
Shape the future of guest engagement by leading a dynamic team focused on exceptional service, driving sales, and fostering a culture of accountability and support to enhance the overall shopping expe...
3 weeks ago
Director of Lifecycle Marketing
$140K - $170K *
Drive impactful lifecycle marketing strategies across multiple companies. Own the creation, execution, and optimization of nurture programs that convert leads into loyal customers, leveraging data ana...
1 week ago
$110K - $140K *
Empower your career by driving sales in the Payment Solutions sector. You'll manage key clientele, strategize growth opportunities, and collaborate cross-functionally to elevate services and expand ma...
Reposted 3 days ago
Senior Director, PLG User Experiences
$228K - $344K *
Revolutionize user experiences as you lead a skilled team, driving product growth through innovative design strategies that enhance customer journeys while ensuring alignment with business goals and b...
Reposted 2 weeks ago
Senior Director, PLG User Experiences
$228K - $322K *
Shape the user experience landscape by leading a talented team empowering product-led growth. Drive strategic design initiatives, innovate processes with AI, and align cross-functional partners to opt...
Reposted 2 weeks ago
Senior Director, PLG User Experiences
$244K - $390K *
Drive innovative product experiences that enhance user growth and revenue. Lead a talented design team to architect seamless workflows, integrating AI tools while ensuring designs are user-centric, ac...
Reposted 2 weeks ago
$180K - $210K *
Lead the charge in financial forecasting and analysis, driving strategic decisions that enhance top-line performance. Collaborate with senior leadership and cross-functional teams to optimize SaaS met...
1 week ago
$180K - $210K *
Drive impactful financial analysis and forecasting to enhance business performance. Collaborate with senior leadership and teams to connect key SaaS metrics with strategic decisions, ensuring effectiv...
1 week ago
$157K - $303K *
Lead the charge in developing and executing go-to-market strategies for key products, driving awareness and adoption through compelling messaging, customer insights, and cross-functional collaboration...
2 weeks ago
Director, Product Marketing, GTM
$150K - $180K *
Develop and execute market strategies that drive product positioning, messaging, and campaigns. Collaborate across teams to align on priorities, ensuring solutions meet customer needs and achieve busi...
3 weeks ago
Sr Vice President / Director, Earned Media
$150K - $200K *
Partner with us to lead high-impact healthcare media strategies, advising executives on complex issues and shaping narratives that influence public perception and policy in the pharmaceutical and biot...
2 weeks ago
$120K - $135K *
Elevate client partnerships by leading strategic initiatives, managing cross-channel teams, and driving growth for diverse accounts. Foster collaboration and deliver exceptional results while navigati...
2 weeks ago
$200K - $205K *
Join a team that's redefining enterprise sales by leading a diverse group of sellers to exceed quotas, drive growth, and implement innovative fraud solutions in a rapidly evolving market...
2 weeks ago
What does a Director of Customer Engagement do?
A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.
What qualifications are common for Director, Customer Engagement jobs?
Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.
What industries hire Directors of Customer Engagement?
Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.
How much do Director, Customer Engagement jobs pay?
Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.
Where can I find Director, Customer Engagement jobs paying $100K or more?
Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.