Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$224K - $336K *

Shape the future of Digital Power by leading strategic accounts and driving growth. Collaborate with a dynamic team to enhance market strategies, engage with key customers, and navigate organizational...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$224K - $336K *

Lead strategic growth in Digital Power accounts by driving sales strategies, managing a diverse team, and engaging with key stakeholders to enhance market presence and operational efficiency across mu...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$224K - $336K *

Join a dynamic team to lead strategic accounts in Digital Power, driving growth and innovation. Shape market strategies, manage a diverse sales organization, and engage with key stakeholders to enhanc...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Unlock potential by leading strategic partnerships and driving growth initiatives. Collaborate cross-functionally to enhance business opportunities and ensure partner success through data-driven insig...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Champion operational excellence by leading client delivery initiatives, enhancing relationships, and driving strategic growth. Collaborate with diverse teams to ensure successful engagements and excee...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's focused on driving revenue growth through innovative strategies. In this dynamic role, you'll manage the complete sales cycle, guiding customers through complex cybersecurity challe...

Toronto, ONIn-Person

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$325K - $375K *

Engage your leadership skills to drive revenue growth by building and mentoring a high-performing sales team. Focus on customer acquisition and market penetration in a competitive environment, collabo...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Manage a team of engagement managers to enhance operational effectiveness, drive project execution, and implement innovative solutions. Oversee financial performance and resource allocation while fost...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$140K - $170K *

Join a dynamic team to optimize operational systems, drive growth, and enhance performance across departments. Collaborate with leadership to ensure strategic goals translate into measurable results a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$395K - $414K *

Empower team success by leading FIN Engineering to ensure accurate, reliable, and secure payment processes. Drive a high-performance culture while overseeing multi-year engineering roadmaps and techni...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in client engagement by driving business growth through innovative solutions, fostering relationships, and collaborating with stakeholders to create value and consensus for transformat...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the charge in client engagement by driving business growth through innovative solutions and strategic relationships. Collaborate globally to enhance client value and foster consensus for success...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$164K - $266K *

Champion enterprise-wide strategy execution by collaborating with global teams to drive transformation and enhance customer success initiatives, ensuring seamless integration and alignment across func...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$400K - $500K *

Drive growth in the Media, Entertainment, Gaming, and Sports sector by leading a high-performing sales team, managing complex sales cycles, and building executive relationships to achieve ambitious re...

Los Angeles, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$174K - $255K *

Shape the future of digital commerce by driving strategic growth initiatives that enhance customer engagement and purchasing experiences across multiple channels. Lead product strategy and execution t...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Elevate customer success by building and leading a dynamic post-sale function. Define the customer journey, establish metrics, and drive retention while advocating for customer needs across the organi...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $250K *

Join a team that's driving revenue growth by expanding strategic partnerships and consultative sales in the commerce sector. You'll develop executive relationships, create tailored solutions, and lead...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $250K *

Advance your career by driving revenue growth and strategic client relationships in a consultative sales role. Leverage your expertise to connect client needs with innovative solutions, ensuring a coo...

New York, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$227K - $280K *

Shape the future of product finance by partnering with leadership to evaluate and invest in innovative product lines. Drive financial strategy, build models, and present insights that empower confiden...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$180K - $215K *

Lead the charge in shaping a high-impact content strategy that drives growth and engagement. Collaborate with cross-functional teams to elevate editorial standards and optimize performance across dive...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$159K - $255K *

Drive strategic vision and growth for a diverse client portfolio, leading Engagement Strategy with a focus on audience insights, integrated initiatives, and AI-driven transformation to enhance client...

2 weeks ago

  •   11 - 15 years exp.  •   Media

$160K - $200K *

Champion innovative healthcare solutions by leading strategic growth initiatives, fostering collaboration, and driving market differentiation. Leverage emerging trends and technologies to enhance clie...

3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$158K - $198K *

Drive the technical backbone of performance marketing by owning data infrastructure, implementing tracking solutions, and ensuring flawless data flow between marketing and engineering teams to maximiz...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Drive cross-functional project execution for AI infrastructure deployment, coordinating resources and managing schedules to ensure timely delivery across multiple workstreams while aligning business o...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$210K - $280K *

Drive your career with strategic leadership in cell therapy program management, overseeing complex R&D initiatives and cross-functional collaboration to achieve key milestones in autoimmune indication...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.