Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$161K - $241K *

Lead enterprise-wide QA initiatives by orchestrating testing for complex transformation programs. Collaborate with business stakeholders to ensure quality delivery through governance, defect managemen...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$133K - $220K *

Oversee the operational delivery of energy management services, ensuring program effectiveness, client satisfaction, and comprehensive performance metrics across a national footprint while leading a d...

6 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $140K *

Lead the charge in enhancing customer support operations, driving team performance, and implementing scalable systems to optimize the customer experience. Foster collaboration across departments to st...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$110K - $140K *

Champion customer satisfaction by leading a high-performing support team, enhancing operational efficiencies, and collaborating with cross-functional partners to drive metrics-based improvements while...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Champion an innovative Customer Success function using AI to enhance partnerships and drive growth. Lead a team to achieve revenue targets and shape a dynamic customer health strategy while engaging w...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $170K *

Empower client relationships by managing integrated programs while serving as a trusted advisor to C-Suite executives. Deliver clear communication and execution for successful project outcomes, foster...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$150K - $170K *

Shape client relationships by managing programs from conception to execution. Serve as the primary advisor for high-level stakeholders, ensuring projects align with client priorities while maintaining...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$140K - $170K *

Drive the product strategy for our enterprise digital experience, enhancing customer journeys through data-driven insights, collaboration, and successful delivery while leading and mentoring product m...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Drive impactful field marketing strategies that maximize revenue through events, aligning teams to achieve aggressive pipeline goals in a dynamic B2B enterprise environment. Oversee execution from pla...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $130K *

Shape the future of customer success by leading and expanding a dynamic team responsible for account management, implementation, and support, driving impressive retention rates as the company scales...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $150K *

Transform client social media strategies in life sciences. Drive engagement and deliver measurable results through integrated campaigns, while mentoring teams and fostering relationships across cross...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $180K *

Transform client partnerships by leading innovative strategies and cross-functional teams to deliver results, ensuring a best-in-class experience that drives business growth and builds a dynamic colla...

Reposted today

  •   5 - 7 years exp.  •   Business Services

$100K - $125K *

Elevate our SMB customer experience by driving AI adoption and transformation. You'll guide clients through onboarding, enhance account health, and collaborate with teams to ensure impactful change ma...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $130K *

Build and scale a partnership ecosystem, driving integration and revenue opportunities across providers and platforms to ensure sustainable growth and effective collaboration...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $200K *

Shape the future of cybersecurity by leading a high-performing sales team to drive new business acquisition and revenue growth in a fast-paced, innovative environment. You will empower your team to ac...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$163K - $244K *

Shape the future of commerce solutions by leading growth strategies, driving adoption, and commercializing AI-driven products that transform the merchant experience and unlock new revenue streams on a...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$85K - $156K *

Join a transformative talent acquisition team to lead executive search strategies, enhance stakeholder collaborations, and drive inclusive leadership solutions while managing high-level hiring process...

Toronto, ONIn-Person

2 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Lead the charge in delivering a premier customer experience by overseeing multi-national customer care operations, defining strategies, enhancing KPIs, and fostering a culture of continuous improvemen...

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$136K - $160K *

Advance your career by leading operations and growth strategies within a dynamic client services environment while driving profitability and ensuring customer satisfaction across assigned accounts...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$140K - $165K *

Lead the charge in strategy and media planning, ensuring integrated solutions that align with client objectives. Collaborate cross-functionally to enhance client relationships while managing team dyna...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Media

$130K - $180K *

Pioneer your career by leading global financial operations, driving efficiency in AP, AR, and revenue processes while ensuring regulatory compliance and operational excellence across cross-functional...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$188K *

Support our innovative customer service initiatives as a Group Director overseeing program management, driving strategic efforts to enhance program delivery, and ensuring alignment with organizational...

3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Transform publisher performance by leading a program management team to achieve excellence in operational practices and client outcomes. Drive results through data analysis, collaboration, and strateg...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Elevate corporate real estate transactions, managing complex portfolios from acquisition to disposal while leading internal and external teams to deliver innovative strategies and enhance value for cl...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$200K - $240K *

Join a team that empowers growth through innovative marketing strategies. As a key leader, you'll drive performance and product marketing, scaling advisor acquisition using AI tools while collaboratin...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.