Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$95K - $125K *

Optimize customer engagement across your account portfolio by leveraging actionable intelligence and fostering multi-threaded relationships to drive business outcomes and renewal success in a fast-pac...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$130K - $180K *

Transform customer relationships as you lead a technical Customer Success team, driving adoption and satisfaction through collaborative onboarding and support for high-value clients in a fast-paced en...

Today

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $130K *

Pioneer the development of innovative customer service solutions, building a robust infrastructure to enhance operational efficiency while driving customer satisfaction across diverse segments in a dy...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$160K *

Champion customer success initiatives to enhance retention and satisfaction. Lead and develop high-performing teams while managing strategic customer portfolios to drive revenue growth and refine the...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Champion an innovative Customer Success function using AI to enhance partnerships and drive growth. Lead a team to achieve revenue targets and shape a dynamic customer health strategy while engaging w...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$147K - $202K *

Join a team that's dedicated to transforming customer success through AI. As a Customer Success Manager, you will guide key clients in maximizing their return on investment, ensuring they effectively...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Drive customer success by managing relationships post-onboarding, ensuring clients achieve their business goals while collaborating cross-functionally to enhance product adoption, engagement, and over...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$130K - $180K *

Lead the transformation of patient support programs, enhancing client satisfaction and outcomes through strategic oversight, operational excellence, and cross-functional collaboration in a dynamic hea...

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $115K *

Lead and develop high-performing Support Managers to drive exceptional customer service and operational excellence in a fast-paced, scaling environment, ensuring proactive strategies and high accuracy...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Transform the post-sale experience by leading a dynamic team to enhance customer satisfaction, retention, and success through innovative processes and direct engagement across enterprise and mid-marke...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$276K - $325K *

Champion customer success by leading enterprise strategies across the Americas. Guide a high-performing team to drive unparalleled ROI and retention for top law firms, shaping the future of legal tech...

5 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$80K - $110K *

Join a team that's dedicated to delivering exceptional customer experiences. You will be instrumental in managing relationships and ensuring client success through proactive engagement and strategic a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $130K *

Transform customer success by leading a high-impact team to drive adoption, retention, and relationship depth in a dynamic AI environment. Engage with clients, optimize strategies, and set standards w...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Deliver exceptional customer success by leading a high-performing team, guiding complex accounts to maximize adoption and retention. Drive operational excellence and build strategic partnerships withi...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$182K - $291K *

Deliver strategic customer success leadership, ensuring retention and revenue growth for SMEs. Engage with key executives, manage account health, and drive collaboration across teams to enhance custom...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$70K - $95K *

Lead the charge in building exceptional relationships with pharmaceutical clients while managing account operations to deliver unparalleled service and Client Delight. Champion collaborative efforts t...

5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $130K *

Pioneer a customer success strategy by building relationships, designing systems, and driving engagement in a fast-paced tech environment. Shape the future of client experience while collaborating wit...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $140K *

Accelerate customer success by leading a high-performing team, enhancing onboarding, and driving revenue retention in a fast-paced tech environment. Collaborate with key stakeholders to align on strat...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

The Customer Success Manager at Rilla will be responsible for ensuring a smooth onboarding experience for clients and driving their long-term success with the conversation intelligence software. This...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$76K - $128K *

Empower our team by shaping customer experience initiatives globally. You'll drive strategic lifecycle programs, collaborating with diverse partners to enhance product adoption and retention across ou...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$160K - $180K *

Collaborate with diverse teams to drive client engagement and growth, ensuring successful partnerships and outstanding service delivery. Lead strategic planning and operational oversight for key accou...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $130K *

Drive the success of enterprise accounts by enhancing customer adoption, spearheading renewals, and deepening strategic relationships. Shape innovative customer success strategies within a rapidly gro...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$95K - $125K *

Champion the success of enterprise clients by managing accounts and driving value through strategic relationships. Utilize your expertise to enhance the client's investment strategy, ensuring alignmen...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $100K *

Unlock potential by managing a diverse portfolio of enterprise accounts, driving adoption and renewals, while providing expert guidance in commercial real estate solutions and AI integration, ensuring...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$158K - $195K *

Lead customer success initiatives, implementing best practices for maximizing ROI in Enterprise Asset Management while mentoring a team to foster customer advocacy and enrich service delivery...

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.