4+ years in facilities management or workplace experience
Proven vendor relationship management skills
Experience in budget management and cost control
Hands-on IT troubleshooting experience
Proactive problem solver with attention to detail
Experience supporting hybrid workforces and virtual collaboration tools
Strong communication skills for all organizational levels
Customer service focus on employee satisfaction
Responsibilities
Manage weekly food orders and coordinate with lunch caterer
Enhance office environment by organizing shared spaces
Coordinate maintenance and repairs to minimize disruptions
Conduct safety assessments and improve emergency procedures
Drive workplace innovation for in-office and remote experiences
Develop initiatives to strengthen team collaboration
Coordinate office events to enhance company culture
Provide first-line technical support for hardware and software issues
Administer company-wide tools like Google Workspace and Zoom
Maintain conference room technology and booking systems
Manage office access and security protocols
Oversee vendor relationships and budget tracking
Analyze spend reports to optimize processes
Benefits
100% employer-paid medical, dental, and vision insurance for you and dependents
21 paid vacation days, 12 paid company holidays, and unlimited sick days
Flexible daily schedules within a hybrid work environment
Annual remote-office budget and monthly WFH internet stipend
401k plan and stock options
Join a mission-driven company focused on democratizing research
Full Job Description
We9re looking for a Workplace Experience Manager who gets genuinely excited about organizing spaces, anticipating needs before they arise, and turning everyday office operations into something exceptional. This is a behind the scenes hero ensuring everything from IT setup to space design runs like clockwork. We need someone who sees potential in every corner and gets excited about making people9s workdays better.
Reporting to the SVP of People Operations, you9ll be the mastermind in creating an environment where our values and culture comes alive in our workspace.
Please note this role is 5 days a week in office, in the Financial District, San Francisco.
Responsibilities
Office Management
Manage weekly food orders, refilling snack and coordinate with lunch caterer
Enhance the physical office environment, tidying conference rooms, storage areas, and shared spaces; improve organization and atmosphere.
Coordinate maintenance and repairs to minimize office disruptions
Conduct regular safety assessments and implement improvements to emergency procedures, first aid kits, and relevant workplace safety training to protect the wellbeing of our employees.
Company Culture
Drive workplace innovation by identifying opportunities to enhance both in-office and remote employee experiences.
Develop initiatives or programs that strengthen connection and collaboration between in-person and remote employees
Coordinate office events and celebrations that strengthen company culture and brings teams together.
Executive Communication
Partnering with executives: anticipate needs, act proactively, and communicate with confidence
Technology
Provide first line technical support for basic hardware, software, and/or connectivity issues.
Administer company-wide tools such as Google workspace, Zoom, Slack
Maintain conference room technology, booking systems, and room setups, and other office technology such as printers, video conferencing equipment, and tv displays.
Collaborate with our IT consultants to optimize network performance and troubleshoot connectivity issues.
Manage office access through building keycard systems, visitor management, and security protocols
Financial Administration
Create relationships with building management and external vendors. Oversee the billing, contract renewals, reporting, and budget tracking.
Analyze quarterly spend reports and identify opportunities to optimize processes, reduce costs, and increase efficiency
Oversee office supplies and inventory ensuring teams have everything they need to succeed
Skills and Experience
4+ years of experience in facilities management, office operations or workplace experience
Proven track record of managing vendor relationships and service contracts.
Budget management experience with cost control and vendor negotiation
Hands on experience with basic IT troubleshooting and technology support
Proactive problem solving mindset with attention to detail
Experience supporting a hybrid workforce and virtual collaboration tools
Strong communication skill so interact with all levels of the organization and vendors
Customer service experience with a focus on employee satisfaction
Benefits
Comprehensive Healthcare Coverage: 100% employer-paid medical, dental, and vision insurance for you and your dependents
Generous Time Off: 21 paid vacation days, 12 paid company holidays, and unlimited sick days; paid parental leave and other leaves for life9s needs; 6-week paid sabbatical every 4 years
Flexible Work Arrangements: Flexible daily schedules within a hybrid work environment, annual remote-office budget, and monthly WFH internet stipend
Competitive Compensation: Competitive salary, 401k plan, and stock options
Mission-Driven Company: Join a mission-driven company to accelerate and democratize the world9s research
Learn more on our Careers Page!
About Academia.edu
Academia.edu is a platform for academics to share research papers. The company's mission is to accelerate the world's research. Academics use Academia.edu to share their research, monitor deep analytics around the impact of their research, and track the research of academics they follow. Over 100 million academics have signed up to Academia.edu, adding 19 million papers. Academia.edu attracts over 36 million unique visitors a month.
