4+ years in workforce development, training, or recruiting.
3+ years of supervisory experience in security or maritime operations.
2+ years in a client-facing operational role.
Proven experience in designing and facilitating training sessions.
Strong time management skills in fast-paced environments.
Hands-on experience with onboarding and compliance documentation.
Responsibilities
Partner with Operations leadership to forecast staffing needs.
Manage high-volume recruitment for frontline positions from sourcing to job offers.
Establish selection criteria and make final hiring decisions.
Serve as the primary contact for candidates during the hiring process.
Build and maintain talent pipelines through various outreach methods.
Manage the new-hire onboarding process and ensure compliance with regulations.
Design and deliver training programs for new hires and existing employees.
Benefits
Health, dental, and vision insurance (employee contribution required).
401(k) with company matching contribution.
Pet insurance (employee contribution required).
Employee Assistance Program (EAP).
Full Job Description
Compensation Range: $83,100 - $103,900
Position Summary
The Workforce Readiness Manager is a hands-on leadership role supporting TSS California Coast operations across the early employee lifecycle, from first candidate contact through a new hire's first weeks on site. The position owns high-volume recruitment for security officers and other frontline, hourly roles, including establishing selection criteria and making final hiring decisions; manages the onboarding, credentialing and compliance process; and designs, develops and decides on orientation, MTSA and site-specific training for new and existing employees.
The ideal candidate is an experienced recruiter, workforce development or training professional who thrives in fast-paced, high-turnover environments, enjoys standing in front of a room, and brings sound judgment, exceptional attention to detail and a positive, people-first attitude. Working closely with Operations Managers the role combines office-based responsibilities with job fairs, community outreach and regular visits to our sites.
Essential Duties and Responsibilities
Recruitment & Hiring
Partner with Operations leadership to forecast staffing needs based on cruise and cargo seasonality, client requirements and attrition.
Manage high-volume, end-to-end recruitment for frontline and hourly positions, including job postings, sourcing, screening, interviewing, candidate selection and job offers.
Establish selection criteria for frontline positions, incorporating client and regulatory requirements, and make final hiring decisions.
Serve as the primary point of contact for candidates throughout the hiring process, ensuring timely communication and onboarding readiness.
Communicate with candidates regarding required licenses and credentials, including TWIC, Port ID, Guard Card/G-License and other client or regulatory requirements.
Build and maintain talent pipelines through job fairs, social media and recruitment marketing, community organizations, educational institutions and workforce development agencies.
Represent TSS professionally at job fairs and community hiring events, including conducting on-site interviews.
Maintain and update job descriptions and postings as role requirements and operational needs change.
Track recruitment and retention metrics (e.g., time-to-fill, source effectiveness, early turnover) and recommend improvements to leadership.
Onboarding & Credentialing
Manage the new-hire onboarding process, including offer letters, new-hire paperwork, background checks and employment eligibility verification.
Manage the process for verifying and tracking employee licenses, credentials, certifications and training records, including monitoring expiration dates and renewals.
Oversee the accuracy and integrity of records in HRIS and applicant tracking systems (UKG preferred).
Manage start dates and site assignments so new hires are fully prepared for their first assignment.
Ensure hiring and onboarding practices comply with federal, state and local employment laws, company policies and collective bargaining agreements.
Training & Facilitation
Design, develop and decide on TSS orientation, MTSA training and other required training for new hires and existing employees, and facilitate delivery, including scheduling, attendance tracking and documentation.
Work with Operations Managers and Supervisors to establish site-specific familiarization plans and, when appropriate, meet new hires at sites to support their integration into the operation.
Determine when on-site refresher and remedial training is needed based on operational needs, performance trends, client requirements or new procedures, and deliver that training.
Design, develop and decide on training materials, presentations and job aids suited to a diverse frontline workforce.
Train employees and field leadership in new company technology, systems and procedures, and provide follow-up support to ensure successful adoption.
Maintain regular contact with field leadership to identify recurring training gaps and improve consistency across locations.
Site Support & Additional Responsibilities
Conduct regular site visits to meet with Operations Managers and Supervisors, align hiring and training with operational needs, and build strong relationships with field leadership.
Manage invoicing, employee uniform distribution, and various office administrative functions.
Maintain flexibility to work weekends, holidays and varying hours, and travel to sites, training locations and recruitment events as needed.
Perform other duties as assigned.
Qualifications
Required
High school diploma or equivalent.
4+ years of experience in workforce development, training or recruiting.
3+ years of supervisory or management experience in security, maritime or related operations, including supervising operational teams in dynamic environments.
2+ years in a client-facing, fast-paced operational or security role.
Proven experience designing and facilitating training, including leading new-hire orientations and group training sessions with confidence and clarity.
Demonstrated strong time management skills with the ability to effectively prioritize tasks, manage competing deadlines, and ensure timely completion of responsibilities in a fast-paced environment.
Hands-on experience managing onboarding, background checks, credential verification and employee records.
Exceptional attention to detail and accuracy, particularly with compliance documentation, records and expiration tracking.
Positive, professional and solutions-oriented attitude, with the ability to build rapport with candidates, frontline employees and management.
Working knowledge of federal and state employment laws related to hiring and onboarding.
Proficiency with applicant tracking systems, HRIS platforms (UKG preferred) and Microsoft Office Suite.
Strong written and verbal communication and organizational skills, with the ability to manage multiple priorities independently and meet deadlines.
Valid driver's license and ability to travel to California Coast operating locations, recruitment events and other business locations as required.
Eligibility and willingness to obtain a TWIC card at employer cost; California Guard Card, or ability to obtain one.
Preferred
Significant recruiting experience for hourly and high-turnover positions.
Demonstrated experience making hiring decisions in a high-volume recruiting environment.
Experience working in a unionized environment or with collective bargaining agreements.
Knowledge of BSIS California Guard Card requirements and maritime security regulations (MTSA).
Associate or bachelor's degree in Human Resources, Business Administration or a related field, or equivalent experience.
HR certification (e.g., SHRM-CP, PHR).
Public speaking, community engagement and adaptability in dynamic environments.
Physical Demands & Work Environment
Physical Demands: The physical demands described here represent those typically required to perform the essential functions of this position. This role requires the ability to see, hear, speak and communicate clearly. Manual dexterity is needed for operating standard office equipment. The position may occasionally involve lifting items up to 10 pounds and requires the ability to travel to recruitment events and operating locations as needed.
Work Environment: Work is performed in office, training, recruitment/community and maritime/terminal environments. The role requires regular visits to client facilities and other operating locations to support hiring, training and new-hire familiarization, with exposure to varying noise levels, weather conditions and operational activity.
Benefits
Health, dental and vision (employee contribution required).
