Minimum of 3 years of commercial claims experience in Property, Auto, General Liability, or related coverages
Strong understanding of commercial insurance coverages and claims processes
Experience in investigating and resolving complex claim issues
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Ability to manage multiple priorities with attention to detail
Experience presenting claims analysis to clients and small groups
Responsibilities
Manage and support a portfolio of commercial insurance claims with timely follow-up
Develop claims tracking reports and documentation for client service
Identify coverages and coordinate claim reporting to carriers
Analyze coverage issues and provide guidance on claims
Advocate for clients to resolve complex claim matters
Facilitate claim review meetings and discussions with stakeholders
Collaborate with teams to enhance client experience and retention
Maintain knowledge of claims trends and industry best practices
Benefits
Medical, dental, and vision insurance
Life and disability coverage
401(k) plan
Generous paid time off
Professional development and career growth opportunities
Full Job Description
OVERVIEW
WC Claims Advocate
The Opportunity
At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a WC Claims Advocate, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.
RESPONSIBILITIES
Manage and proactively support a portfolio of commercial insurance claims, ensuring timely follow-up and resolution
Develop and maintain claims tracking reports, claim inventories, and documentation to support client service and claim management activities
Identify applicable coverages and exposures related to losses and coordinate claim reporting to the appropriate carriers and policies
Analyze coverage issues, research policy language, and provide guidance on claim-related questions and potential solutions
Advocate on behalf of clients to resolve complex claim matters and improve claim outcomes
Facilitate and participate in claim review meetings, client presentations, and discussions with carriers, adjusters, and other stakeholders
Collaborate with producers, account teams, and service staff to enhance the overall client experience and support retention efforts
Maintain current knowledge of claims trends, coverage developments, and industry best practices through continuing education and professional development
QUALIFICATIONS
Required Qualifications
Minimum of 3 years of commercial claims experience involving Property, Auto, General Liability, or related commercial lines coverages
Strong understanding of commercial insurance coverages, claims processes, and coverage analysis
Experience investigating, managing, and resolving complex claim issues
Excellent verbal and written communication skills
Strong analytical, problem-solving, and client advocacy skills
Ability to manage multiple priorities while maintaining exceptional attention to detail
Experience presenting information and claims analysis to clients and small groups
Ability to travel locally and occasionally overnight as business needs require
Preferred Qualifications
Exposure to Employment Practices Liability, Cyber Liability, Crime, Professional Liability, and Directors & Officers claims
Professional designations such as AIC, SCLA, CPCU, INS, CRIS, or related industry credentials
Experience leading client claim review meetings and presentations
Knowledge of risk management principles and claim outcome strategies
Experience working within agency, brokerage, carrier, or third-party administrator environments
Commitment to continuing education and professional development
Compensation
Salary Range: $120,000-$130,000 annually
Benefits
Eligible colleagues enjoy a comprehensive benefits package including:
Medical, dental, and vision insurance
Life and disability coverage
401(k)
Generous paid time off
Professional development and career growth opportunities
ADDITIONAL INFORMATION
Work Arrangement
This position is Remote
Remote: This role is primarily remote.
Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.
