Vice President of Money Movement & Payments Opportunity at Orange County's Federal Credit UnionCompensation: Final offers are based on qualifications, experience, and internal equity. The anticipated range for this role is $161K - $215K annually.This position is currently hybrid-eligible, with the expectation of three days pre-assigned on-site attendance. This role requires California residency and living within a 50-mile commute of our headquarters in Santa Ana.POSITION SUMMARY:The Vice President of Money Movement and Payments is responsible for the strategic direction, operational performance, member experience, and risk management of the Credit Union's payment ecosystem and member operations functions. This executive oversees money movement services, card programs, and centralized member servicing operations to ensure a seamless, secure, compliant, and member-centric experience across all channels.
The Vice President serves as the enterprise owner for the payment strategy and execution while leading teams responsible for Member Operations and Card Services. This role partners closely with Technology, Digital Banking, Fraud, Compliance, Retail, Finance, and Business Development to deliver innovative payment solutions and operational excellence.
ESSENTIAL FUNCTIONS:- Develops and executes the strategic vision and roadmap for payments, money movements, member operations, and card services.
- Provides executive leadership and oversight including established goals, performance expectations, and succession planning initiatives.
- Directs all payment channels and money movement services including ACH, wire transfers, debit cards, credit cards, Zelle, Real-Time Payments (RTP), FedNow, Digital wallets, bill pay, and emerging payments solutions.
- Oversees deposit operations, account maintenance, exception processing, IRA administration, and back-office operational support functions.
- Ensures operational excellence through continuous process improvement, automation, workflow optimization, and service delivery enhancements.
- Establishes, monitors, and reports on key productivity metrics, quality measures, and member experience outcomes.
- Partners with Fraud, Compliance, Risk, and Information Security teams to mitigate operational, payment and fraud risks while maintaining a strong control environment.
- Ensures compliance with all applicable regulations and network rules, including NACHA, Regulation E, Regulation CC, BSA/AML, OFAC, card network requirements, and emerging digital asset regulations.
- Leads vendor selection, contract negotiations, service level management, and ongoing relationship management for payment processors, fintech partners, and card service providers.
- Evaluates, recommends, and implements innovative payment technologies and money movement solutions that improve member experience and organizational efficiency.
- Assesses opportunities and risks associated with emerging technologies including stablecoins, digital assets, cryptocurrency, and blockchain-enabled payment solutions.
- Partners with Technology and Digital Banking teams to deliver payment integrations, system enhancements, and digital channel capabilities.
- Develops and manages departmental operating and capital budgets while ensuring prudent financial stewardship.
- Supports enterprise strategic initiatives and represents the credit union in industry forums, payment networks, and vendor partnerships.
- Provides regular reporting and recommendations to executive leadership regarding payment trends, operational performance, fraud exposure, and strategic opportunities.
- Leads organizational change management efforts related to payment modernization and operational transformation initiatives.
- Fosters a culture of accountability, innovation, collaboration, and member service excellence.
- Performs other duties and responsibilities as assigned by executive leadership.
- Manages budget and controls expenses effectively.
ASSOCIATE EXPECTATIONS:- Consistently practices the Service Philosophy of "Put People First" exercising the Connect, Discover, Deliver & Wow components in every encounter with internal and external members, creating extraordinary experiences.
- Cross sells and promotes credit union products and services as opportunities arise.
- Exhibits the Leaders at All Levels concept of Leading yourself, Leading Up, Leading across Teams, and Leading the Team.
- Utilizes personal Strengths to contribute to the Team and the credit union's success, and exercise awareness of, and utilizes the strengths of others.
- Possesses knowledge of, and complies with Bank Secrecy Act (BSA), monitoring and reporting suspicious activity and completing Currency Transactions Reports (CTRs) when appropriate.
- Effectively conveys information. Communicates with immediate supervisor and the team keeping others advised of progress and/or situations.
- Displays behavior that matches the value of Mutual Respect by relating favorably at all levels within the organization.
- Supports and contributes to the credit union's strategic plan, mission, vision, and values.
- Maintains good housekeeping, safety and security measures.
- Displays professional appearance.
- Utilizes stress in a productive manner and works well under pressure.
- Cooperates with supervisor and with other credit union associates. Projects good will and a positive credit union image.
- Complies with all Orange County's Federal Credit Union policies, service standards, safety standards, procedural guidelines, and regulatory compliance, and completes all assigned training.
- Has regular and predictable attendance which is essential.
- Cares for equipment and follows proper guidelines for use.
LEADERSHIP:Undertakes continuous self-development of both functional and leadership skills. Focus and evidence of development in the following:
- Thinks strategically
- Executes for results
- Leads talent
- Develops personal proficiencies
- Fosters a shared equity of power
- Is self-regulating and has strong impulse control
- Exercises emotional intelligence
- Facilitates, not controls
- Inspires commitment
- Exhibits business financial acumen
OTHER DUTIES:The preceding functions have been provided as examples of the types of work performed by associates assigned to this job classification. Credit Union Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified associates can perform the essential functions of the job.
- Performs other work-related duties as assigned.
- This position is currently hybrid-eligible, with the expectation of three days pre-assigned on-site attendance. This role requires California residency and living within a 50-mile commute of our headquarters.
- May be a disaster recovery team member or take directives from a disaster team recovery member.
QUALIFICATIONS:Experience / Training / Education:- Bachelor's degree in Business Administration, Finance, Accounting, Information Systems, or related field required.
- Master's degree or MBA preferred.
- Minimum 10 years of progressive leadership experience in financial services operations, payments, card services, or banking operations.
- Minimum 5 years of leadership experience managing managers and multiple functional areas.
- Experience leading payment operations, deposit operations, and card programs within a credit union or financial institution preferred.
Knowledge / Skills / Abilities:- Deep understanding of payments, money movement, deposit operations, and card services.
- Strong knowledge of ACH, cards, wires, RTP, FedNow, disputes, and digital payment channels.
- Knowledge of regulatory requirements governing payment and deposit operations.
- Understanding of emerging payment technologies, including stablecoins, digital assets, cryptocurrency, blockchain-based payment rails, and their potential applications within financial services.
- Ability to assess the strategic, operational, compliance, and risk implications associated with cryptocurrency and stablecoin payment solutions and partnerships.
- Familiarity with evolving regulatory guidance related to digital assets and blockchain-enabled payment ecosystems.
- Proven ability to lead large-scale operational and technology initiatives.
- Exceptional communication and stakeholder management skills with the ability to influence decisions across business and technology teams.
- Knowledge of credit union rules, regulations, and policies.
- Effective communication skills both verbally and in writing and excellent telephone manner.
- Must have personal computer skills and be proficient with Microsoft programs at an intermediate skill level.
- Ability to accurately perform mathematical calculations.
- Ability to create and maintain accurate reliable records.
- Requires good memory, knowledge retention skills and ability to multi-task, prioritize projects and duties effectively.
- Requires excellent follow-through skills, member relations skills, and sound business judgment.
- Ability to interface with others in a positive and professional manner.
- Goal-oriented with a desire to work in a fast-paced and results-driven environment.
- Demonstrates ability to work independently and be self-directed when necessary as well as the ability to work and accomplish goals in a team environment.
