ResponsibilitiesPeraton is looking for a Voice and Video Technician to support a contract onsite in Washington, DC.In this role, the Voice and Video Engineer will be responsible for configuring, managing, monitoring, and maintaining government Command and Control (C2) conference rooms and video-teleconferencing endpoints.
TheVoice and Video Technicianis responsible for but not limited to:
- Tier II phone support of reported customer incidents supporting network conference room video systems, desktop video systems, video conferencing systems, video gateways, and video control systems.
- Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences.
- Conduct testing and configuration of existing hardware, including application of security controls, generation and application of security certificates, and specialized configuration testing for individual platforms.
- Perform patch and firmware upgrades of devices, break/fix support and daily operations and management support, including onsite assistance for special events.
- Testing and evaluation of video infrastructure equipment such as multi-controller units, meeting systems, video content servers, and video control systems.
- Testing and evaluation of video endpoint devices and associated peripherals.
- Documentation and reporting of all associated testing activities.
- Develop and provide training to end users on the various endpoint devices.
Qualifications
Required Qualifications:
- An active/current TS/SCI Security Clearance is required.
- Must be able to work shift schedule (Panama) supporting 24/7 operations.
- Bachelors degree inan IT related field and 5+ years of related experience or a commensurate combination of education, training and experience, is required;four years of relevant experience in the above-cited duties may be substituted in lieu of a degree.
- A current 8140/8570 IAT Level II compliant certification.
- CCST Certification (IT Support or Networking).
- Strong understanding of VoIP and Video technologies (Avaya, Cisco, Tandburg, and/or Webex, etc.).
Desired Qualifications:
- Current CCNA certification.
- Experience with the ITIL library in support of incident and change management.
- Experience with a maintenance ticketing system to manage incidents and problems.
- Knowledge of Solarwinds, Splunk, and Variphy monitoring systems.
- Previous experience supporting a government and/or Department of Defense customer.
Target Salary Range$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individuals experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
