You will serve as the first line of defense for network availability, performance, and stability. You will monitor systems, triage alerts, troubleshoot complex routing and hardware issues, and collaborate with cross-functional IT teams to resolve incidents swiftly.
Primary Responsibilities include but are not limited to:
Performing with the following duties:
- Real-Time Monitoring: Watch over network performance, server health, bandwidth utilization, and core infrastructure via enterprise monitoring tools, such as SolarWinds and Splunk.
- Incident Response: Detect anomalies, analyze alerts, triage severity levels, and initiate immediate troubleshooting or escalation. Provide timely situational awareness to leadership and affected communities and communicate effectively with the O&M team.
- Troubleshooting & Resolution: Diagnose and resolve hardware, software, and connectivity faults (routers, switches, firewalls, VPNs, servers).
- Escalation Management: Document trouble tickets thoroughly and escalate unresolved, high-priority issues to Tier 2/3 engineering teams.
- Maintenance & Patching: Perform scheduled network maintenance, software updates, and security patch deployment during designated maintenance windows.
- Documentation & Reporting: Maintain accurate shift logs, update standard operating procedures (SOPs), and generate network.
Qualifications & Skills
- Experience: Bachelor's degree and at least 2 years of hands-on experience working in a NOC, IT Help Desk, or network administration environment OR 5 years of experience in lieu of degree
- Clearance: Must have a TS/SCI with active and current poly to be considered
- Technical Knowledge: Solid understanding of core networking fundamentals, such as, the OSI Reference model, routing and switching protocols (BGP, OSPF, VLANs, DNS, DHCP, and VPN technologies).
- Hardware/OS: Familiarity with enterprise networking vendor equipment (e.g., Cisco, Juniper) and operating systems (Linux/Windows Server).
- Soft Skills: Exceptional problem-solving abilities, calm under pressure during major outages, and strong written and verbal communication.
- Schedule Flexibility: Willingness to support NOC schedule. NOC Team provides 12 hour per day 6 Monday through Friday 6 Individuals work 8-hour shifts.
Preferred Education & Certifications
- Associates or Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Relevant entry-to-mid-level certifications such as CompTIA Network+, CCNA (Cisco Certified Network Associate), or equivalent.
May be expected to undergo psychological and medical testing.
Original Posting:August 14, 2026
Pay Range:Pay Range $59,150.00 - $106,925.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
