JP Morgan Chase & Co.

Vice President, Product Manager – Asset Management Client Service Experience – Service Assist

JP Morgan Chase & Co.$150K — $200K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of product management experience.
  • Strong understanding of AI technologies, specifically generative AI and machine learning.
  • Proven track record of driving product strategy and vision.
  • Experience with natural language processing (NLP) applications.
  • Ability to lead change management initiatives effectively.
  • Strong communication skills for cross-functional collaboration.

Responsibilities

  • Define and maintain the product vision and strategy for Service Assist.
  • Champion an AI-first approach in identifying and prioritizing innovative use cases.
  • Lead transformation efforts to enhance user adoption among servicing teams.
  • Collaborate with engineering, design, and data science teams for product alignment.
  • Facilitate stakeholder engagement to drive measurable outcomes.

Benefits

  • Opportunity to work with cutting-edge AI technologies.
  • Collaborative environment that fosters innovation.
  • Direct impact on improving client experience and operational efficiency.
  • Engagement with cross-functional teams, broadening skill sets.
  • Support for professional development and career growth.
Full Job Description
JOB DESCRIPTION

As Service Assist Product Manager, you will bring strong product discipline and a data-driven, AI-first mindset—spanning generative AI, machine learning, and natural language processing (NLP)—to lead strategy and end-to-end execution across business and technology teams, mobilizing partners to deliver measurable client, operational, and risk outcomes.

Job Responsibilities:

  • Define and maintain the Service Assist product vision, strategy, and roadmap, aligned to business priorities, client experience goals, and the firm’s AI ambitions.

  • Champion an AI-first approach, identifying and prioritizing high-value use cases for generative AI, machine learning, and intelligent automation—such as intelligent intake and routing, conversational AI and virtual assistants, response generation, summarization, and retrieval-augmented generation (RAG).

  • Lead transformation and change management, driving user adoption and operational readiness across servicing teams.

  • Partner with cross-functional triad teams—Engineering, Design, and Data Science, alongside Service operations and Risk & Controls—to ensure alignment,

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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