This position is incentive eligible.
Job Summary and QualificationsThe Vice President (VP) of Operations promotes the ideals of high quality, patient-centered, cost-effective care through acquiring resources and assembling teams to successfully coordinate and execute assigned projects, according to the facility's strategic plan. As a key leader in the facility management team, the VP of Operations participates in institutional planning, policy development, priority setting, and management decisions, and has full operational responsibilities for departments assigned by the supervising executive.
What you do for this role:
- Works with the Administrative Team to respond to Division and Group requests for market/facility information.
- Collaborates with the Administrative Team and physicians to enhance existing processes and services and develop new processes and services, including business and financial justification where appropriate.
- Provides administrative and operational leadership for assigned departments.
- Ensures the application of Customer Service principles in meeting and exceeding the expectations of internal and external customers to provide satisfaction.
- Manages operations of assigned departments to achieve targets for designated Key Performance Indicators.
- Manages fiscal operation of assigned departments through ongoing revenue and expense analysis, to determine potential variances and make adjustments where necessary.
- Develops and updates department goals, in accordance with the facility's strategic business plan, mission, and vision.
- Meets leadership obligations under the Ethics and Compliance Program.
- Builds strong relationships with physicians, employees, and peers.
- Utilizes HCA tools, such as PLUS, CERs, CAMS Projects, Lawson, etc., to help with management of responsibilities.
- Stays abreast of current Joint Commission, state, and federal guidelines, regulations and standards.
- Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
- Maintains a patient-first philosophy and engages in service recovery when necessary.
- Supports the development and implementation of strategies to elevate the patient experience.
- Performs other duties as assigned.
- Practices and adheres to the "Code of Conduct" and "Mission and Value Statement."
What qualifications you will need:
- Master's Degree in Business Administration or Healthcare Administration Required
- 2+ years experience in a hospital leadership role Preferred
TriStar NorthCrest Medical Center is a 109-bed acute care hospital in Springfield Tennessee that is dedicated to serving the healthcare needs of Robertson County and the surrounding areas. We offer a full array of services, including emergency care, orthopedics, cardiology, women's care and diagnostic imaging. Our Mission is to enhance community and patient wellness through the teamwork of skilled and compassionate employees and physicians.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a Vice President Operations.
Unlock your leadership potential with HCA Healthcare.#LI-exec
