Vice President of Operations

OUR MISSON:

The Chester County Food Bank is the leading hunger relief organization in Chester County with 30 employees and 2500 volunteers. We mobilize and educate our community to ensure equitable access to nutritious and familiar food. Chester County Food Bank (CCFB) is a county-wide, non-profit organization located in Exton, PA and has been in existence since 2009. CCFB works with over 100 community partners to distribute over 6 million pounds of food annually to over 40,000 Chester County residents. We provide educational opportunities through programs to engage the community in hands on learning experiences.

CCFB CULTURE: Every day, a group of talented, passionate, committed, hard-working professionals come together to ensure the mission of the organization is fulfilled. This team of dedicated staff and volunteers approach each day with compassion, teamwork, and excellence to ensure neighbors have access to the food they need.

POSITION SUMMARY:

The Vice President of Operations is responsible for strategically leading the management and day to day functions of acquiring, producing, storing, and distributing over 6 million pounds of food each year. Working closely with the CEO and CFO and leading the operations team, the VP of Operations is the driving force behind the critical role of all food and distribution partnerships for the Chester County Food Bank. It is critical to be able to execute the goals of the existing operations activities while providing leadership and management to the operations team and serving as a key member of the organization’s leadership team. This position supervises the Sr. Director of Distribution Operations, Sr. Director of Culinary Operations, Sr. Manager of Community Partnerships, and the Food Resource Manager.

ESSENTIAL FUNCTIONS:

The essential functions include, but are not limited to the following:

·Foster a mission-driven organization in support of CCFB strategic goals while ensuring organizational effectiveness and efficiency.

·Promote a culture of integration and coordination among staff and volunteers across departments.

·Ensures that the responsibilities and accountability of all direct reports are defined and understood and coaches, trains, and evaluates direct reports regularly with both formal and informal feedback.

·Responsible for compliance with Feeding America food bank standards for affiliate food banks, federal, state and local expectations related to food safety and handling and all related audits.

·Provide leadership and direction for all warehouse and kitchen operations and execution, ensuring efficiency, proper safety, customer service, cleanliness, and effectiveness.

·Responsible for developing administrative policies and standard operating procedures as needed and updating existing ones for optimum performance, safety, and effectiveness.

·Provide supervision and support to all aspects of food sourcing including, but not limited to, contacting, coordinating, and maintaining an effective food procurement network. Including manufacturers, retail growers, special delivery programs, product delivery programs, retail rescue, food purchasing, state and federal agencies (SFPP, TEFAP, PASS), disaster relief and all necessary personnel engaged in the network.

·Supervise and support all aspects of transportation and logistics and ensure compliance with all local, state, and federal transportation laws.

·Supervise and ensure compliance with all Food Safety requirements across all aspects of the operation.

·Develop and manage systems and procedures for receiving, distributing, and transferring inventory that result in effective and accurate inventory control.

·Develop and manage a program to ensure that vehicles, equipment, and the physical plant are maintained to standard and contract recommendations.

·Evaluate each area of operations, perform safety and cost analysis to recommend necessary system changes or enhance service to community partners.

·Prepare monthly, quarterly, and annual reports based on established KPI’s.

·Establish trust and credibility throughout the organization and community as an effective leader that is solution oriented towards solving business challenges with high moral and ethical standards.

·Collaborate with the Leadership Team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the strategic objectives of CCFB.

·Serve as a member of the Business Continuity Team to respond to emergencies, weather, or other related matters covered in the Business Continuity Plan.

·Develop, monitor, and administer departmental budgets according to policy and procedures.

·Develop, establish, and promote positive strategic relations through direct contact with key community stakeholders and partners, representing CCFB with clients, business partners, donors, and the public.

·Other duties and projects assigned by the CEO.

MINIMUM QUALIFICATIONS (Knowledge, Skills, and Abilities):

·10 years of direct operational management experience (food banking, warehouse management, distribution, supply chain, purchasing, and logistics) with appropriate level of supervisory experience.

·Strong skills in working with integrated inventory/accounting software to ensure the highest inventory management.

·Previous work experience in a non-profit organization and/or in an operational role with multi-functional organization.

·Interpersonal, persuasion, and negotiation skills to deal with internal and external business relations.

·Management skills to successfully perform the planning, directing, reporting, and administrative responsibilities of this position.

·Technology: Comfortable managing platforms and spreadsheets related to inventory and data.

·Problem Solving: Identify and resolve problems in a timely manner as well as skillfully gather and analyze information.

·Communication: Speak clearly and persuasively in positive or negative situations, demonstrate group presentation skills, and conduct productive meetings.

·Delegation: Delegate work assignments, give authority to work independently, set expectations, and monitor delegated activities.

·Leadership: Inspire and motivate others to perform well and accept feedback from others.

·Management Skills: Involves staff in planning, decision-making, facilitating, and process improvement; be available to staff; provide regular performance feedback; develop subordinates’ skills and encourage growth.

·Safety and Security: Observe safety and security procedures and use equipment and materials properly.

·Valid Driver’s license and ability to drive vans, pick up trucks, and box trucks.

·Forklift certification preferred or willing to obtain.

WORK SCHEDULE: This is a full-time, exempt, position that requires flexibility to work to meet the needs of the organization. It may require occasional weekend and evening hours but is primarily M-F 8:00 – 5:00.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Most of the year, the work is in an indoor/warehouse environment, protected from weather conditions but subject to some temperature fluctuations. Periodically during the year, the employee is involved in outdoor activities and subject to temperatures below 60 degrees F and above 80 degrees F. Outdoor elements such as precipitation, sun, and wind possible. On occasion, the environment may be noisy and distracting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

·Communicating with others to exchange information, instructions, and ideas by means of spoken words, typed or handwritten notes, forms and other work materials, use of a computer, laptop, or other electronic device.

·Lifting: Ability to lift objects that include moving the objects up to 50 pounds.

·Ability to sit or stand for extended periods of time.

·Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Moving about to accomplish tasks or moving from one worksite to another.

·Other movements required from time to time may include, but are limited to: Stopping, kneeling, stepping, crouching, crawling, reaching, pushing, pulling, grasping, and repetitive motion of hand, fingers, and wrists.

EQUAL OPPORTUNITY: The Chester County Food Bank considers candidates for all positions based on qualifications and without regard to race, color, religion, gender, national origin, genetic information, age, physical or mental disability, sexual orientation, marital status, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable federal, state, and local laws.

Chester County Food Bank reserves the right to change this job description as conditions change.