Bachelor's degree in Hospitality, Business, or related field preferred.
10+ years of hotel leadership experience; 3+ years as a General Manager or Hotel Manager in luxury/upscale environments.
Strong success in food & beverage operations (restaurant and banquet).
Experience in boutique/independent or luxury branded hotels.
Exposure to hotel openings, renovations, or development initiatives and ownership collaboration.
Responsibilities
Provide strategic and day-to-day leadership across all hotel departments for exceptional guest experiences.
Oversee property operations including rooms, food and beverage, and events, fostering a high-performance culture.
Lead food and beverage strategy, partnering closely with culinary and F&B leadership.
Ensure consistent luxury service standards across all guest interactions.
Build relationships with guests and the community to enhance hotel reputation and market presence.
Drive financial performance through revenue growth and disciplined budget management.
Support major capital projects and renovations to enhance asset value.
Benefits
Opportunities for professional development and mentorship.
Collaborative and recognition-oriented workplace culture.
Access to a network of luxury hospitality professionals.
Engagement in innovative programming to enhance guest experience.
Role in shaping future growth and brand positioning in the market.
Full Job Description
POSITION SUMMARY:
POSITION ESSENTIAL FUNCTIONS
Provide strategic and day-to-day leadership across all hotel departments, ensuring exceptional guest experiences, brand alignment, and consistent service excellence.
Oversee all aspects of the property, including rooms, food and beverage, and events, while fostering a high-performing, accountable, and service-driven culture.
Lead and evolve the food and beverage strategy, including restaurant operations, banquets, in-room dining, and events, in close partnership with culinary and F&B leadership.
Ensure seamless execution of service standards and SOPs, delivering a refined and consistent luxury experience across all guest touchpoints.
Serve as the public face of the hotel, building strong relationships with guests, clients, and the community to enhance reputation and market presence.
Drive financial performance through revenue growth, profitability, and disciplined management of budgets, forecasts, labor, and P&L.
Identify and execute revenue and value-enhancing opportunities across rooms, food and beverage, and events, including innovative programming and activations.
Partner closely with ownership and asset management on financial performance, capital planning, ROI-driven initiatives, and long-term asset positioning.
Contribute to broader business planning, underwriting, and strategic decision-making beyond day-to-day operations.
Recruit, develop, and mentor leadership talent while promoting a culture of collaboration, accountability, and recognition.
Partner with sales, marketing, and PR to drive demand, strengthen brand positioning, and ensure a cohesive, elevated guest experience.
Support major capital projects, renovations, and development initiatives, while identifying opportunities to enhance asset value and operational efficiency.
Act as a key stakeholder of THG, continuing to develop Hotel Granduca into a premier luxury hotel in the Houston market as well as supporting THG in future growth and development initiatives/opportunities.
Perform other duties as assigned.
POSITION REQUIREMENTS
Education:
Bachelor's degree in Hospitality, Business, or related field preferred.
Experience:
10+ years of hotel leadership; 3+ years as a General Manager or Hotel Manager in luxury/upscale environments
Strong success in food & beverage operations (restaurant and banquet)
Experience in boutique/independent or luxury branded hotels
Exposure to hotel openings, renovations, or development initiatives and ownership collaboration required
Technical Skills:
Expertise in P&L management, budgeting, labor strategy, and revenue optimization
Strong understanding of luxury service standards and operations
Proficient in Microsoft 365 (Word, Excel)
Personal Skills:
Executive presence with strong communication and stakeholder engagement skills
Proven ability to lead and develop high-performing teams
Strategic, hands-on leader with focus on guest experience and operational excellence
Service-driven with a passion for hospitality, design, and culture
TEAMWORK APPROACH
A detailed list of position responsibilities has been developed so that expectations are clearly communicated. However, it is rarely possible to provide a list that will capture all possible projects and assignments. Team members are expected to assist with additional assignments that may be requested by direct supervisors, and to lend assistance to other members of the team, when appropriate.
WORK SHIFT:
LOCATION: Houston, TX
#HG
About Gallagher
Arthur J. Gallagher & Co. is an American global insurance brokerage and risk management services firm headquartered in Rolling Meadows, Illinois. The firm was established in 1927 and is one of the largest insurance brokers in the world.
