Strong verbal, written, and interpersonal communication skills
Proven ability to motivate and coach a team effectively
Financial literacy and experience managing budgets
Proficiency with POS systems and MS Office, including web navigation and 3-D rendering
High integrity and commitment to continuous improvement
Capability to lift more than 20 pounds and awareness of safety protocols
Responsibilities
Hire, develop, lead, and coach team members for performance improvement
Promote the Herman Miller Client Experience actively
Conduct regular performance management sessions
Ensure superior visual presentation in the studio
Manage operational procedures for profit maximization and expense control
Address employee relations issues in collaboration with HR
Achieve and deliver on the sales plan
Benefits
Opportunities for professional development and training
Employee discounts on company products
Comprehensive health benefits package
Retirement plan options
Flexible scheduling opportunities
Full Job Description
About the Role: As a General Manager, it will be your responsibility to deliver the Herman Miller Client Experience through team coaching of demonstrations, quoting, and generation of sales. You will be expected to train and inspire your team to achieve the store sales plan. As an industry leader for over 100 years in office furnishings and iconic homes, Herman Miller remains committed to innovation and ergonomic design.
Our General Managers work strategically to maximize their store revenue and efficiently manage all aspects of sales and merchandising. This includes but is not limited to hiring effectively, performance management, and employee relations in partnership with Human Resources and the Regional Manager. You will report to the Regional Manager.
What you'll do:
Hire, develop, lead, and motivate the team through effective performance coaching, feedback, and training.
Foster the Herman Miller Client Experience
Engage in performance management on a daily, weekly, and monthly basis
Ensure the Studio represents the best in presentation by utilizing visual directives and our standards manual
Ensure all Studio operational procedures are followed to maximize profit and manage expense control goals (e.g., scheduling and managing store shipments, controllable expenses, and supplies).
Resolve employee relations issues of sales team members in partnership with HR.
Deliver Sales Plan
What We're Looking For?
Minimum 3 to 5 years of retail management experience
Excellent verbal, written, organizational and interpersonal communication skills, with strong emphasis on listening; demonstrated people management skills and the ability to thrive in a team environment.
Ability to inspire team to conduct effective demonstrations in a high traffic environment
Ability to adhere to high personal performance standards, integrity, business ethics and the desire for continuous improvement
Ability to build relationships and trust with direct reports, peers, and Store clientele
Financial literacy, business acumen and ability to manage budgetary responsibilities.
Experience with a POS system and proficiency with MS Office software, web navigation, and 3-D rendering programs.
Able to routinely move objects weighing more than 20 pounds and to understand safety requirements.
About MillerKnoll, Inc
MillerKnoll, Inc., doing business as Herman Miller, is an American company that produces office furniture, equipment, and home furnishings. Its best known designs include the Aeron chair, Noguchi table, Marshmallow sofa, Mirra chair, and the Eames Lounge Chair.
