General Manager

Upward Projects Holdings

$80K — $85K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1 year of full-service restaurant General Manager experience or 3-5 years of service industry management experience.
  • Bachelor's or Associate's degree in Hospitality, Management, or Business preferred.
  • Servsafe certification required.
  • Responsible Alcohol Service certification required.
  • Demonstrated track record in team development and performance management.

Responsibilities

  • Coach and develop high-performing store leadership teams.
  • Attract, retain, and grow talent across all levels through performance reviews.
  • Foster engagement through open communication and team-building initiatives.
  • Lead effective store communication and manage change initiatives.
  • Drive operational excellence by enforcing brand standards and systems.
  • Analyze P&L results, build action plans, and drive profitability.
  • Promote the brand through local marketing and community engagement.

Benefits

  • Medical with company contribution.
  • Vision and Dental Insurance.
  • 401K with company match.
  • Paid Parental Leave.
  • Meal Discounts and Perks.
  • Mental Wellness and Life Event Management programs.
  • Flexible Spending and Dependent Care Accounts.
  • Opportunities for feedback and company appreciation events.
Full Job Description
Job Type

Full-time

Description

ABOUT THE GENERAL MANAGER ROLE

As a General Manager your goal is to achieve desired company results with guests, employees, and financials through company aligned objectives and processes.

TO BE SUCCESSFUL YOU MUST
  • Coach, develop, and engineer high-performing store leadership teams.
  • Attract, retain, and grow talent across all levels, conducting performance reviews and assessing hourly team potential.
  • Foster engagement through open communication, cultural alignment, recognition, and team-building initiatives.
  • Lead effective store communication and ensure smooth adoption of change initiatives.
  • Uphold and coach teams to consistently deliver an exceptional guest experience.
  • Drive operational excellence by holding teams accountable to brand standards, systems, and execution.
  • Strategically identify and resolve store-specific challenges through cross-functional partnerships.
  • Own full P&L accountability - analyze results, build action plans, and drive sustained profitability.
  • Utilize scorecards and business insights to identify trends, opportunities, and improve performance.
  • Collaborate with ADs and the Lab to address local store needs and optimize operations.
  • Promote the brand through local marketing, community presence, and targeted partnerships.


BENEFITS TO ENJOY
  • Medical with company contribution
  • Vision and Dental Insurance
  • Vacation and earned paid sick time
  • 401K with company match
  • Flexible Spending and Dependent Care Accounts
  • Teledoc Services for all team members
  • Long Term Disability, Life Insurance, and AD&D
  • Paid Parental Leave
  • Meal Discounts and Perks
  • Thanksgiving and Christmas off
  • Mental Wellness and Life Event Management programs
  • Fitness Program Discount
  • Opportunities to give your feedback and let your voice be heard
  • Company appreciation events and parties
  • Anniversary recognition and rewards


Requirements

  • The position requires 1 year of full-service restaurant General Manager experience or 3-5 years of service industry management experience. Internal candidates must be in good standing and free of performance issues within a 1-year time-period. Combined work experience and education will be considered in decisions.
  • Bachelor's or Associate's degree in Hospitality, Management, or Business preferred.
  • Servsafe and Responsible Alcohol Service Certifications are required


Salary Description

$80,000 to $85,000 with 25% bonus potential

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