Vice President of Delivery

We are looking for a VP of Delivery to completely reinvent our delivery function. Moving past traditional customer success, you will lead a high-leverage, high-urgency team (comprised of top-tier ex-consultants and technical AI specialists) that bridges the gap between our core platform and our customers. You will serve as the operational backbone that guarantees our clients achieve their target engineering and scheduling outcomes. You will build and scale the organization, driving implementations, technical adoption and continuous field-to-product feedback loops, and ultimately drive revenue through expansion while minimizing churn. Requirements • Recruit, mentor and scale a world-class Delivery organization. Define hiring standards, onboarding programs, and career progression frameworks • Own the technical strategy and delivery excellence for our most strategic accounts. • Oversee the scoping, design and rollout of complex technical solutions into our customer environments. • Supervise the execution of account workplans, milestone tracking, and quality assurance for our global enterprise portfolio . • Partner with Sales and Product leadership and act as the Voice-of-the-Customer to influence product roadmaps based on customer feedback • Define operational frameworks for the delivery organization, ensuring smooth handoffs and setting metrics for customer success and ROI • Drive retention and expansion by ensuring our customers are achieving their business outcomes • Establish institutional memory, rigorous playbooks, QA metrics, and predictable, forward-looking risk mitigation processes . Professional qualifications • Proven Delivery leader with experience in high-growth, global, software or technology businesses. • Experience delivering AI, data or workflow-heavy solutions in regulated environments. • Strong systems-thinking and architectural judgment across services, data and infrastructure • Comfortable operating in ambiguity and driving discovery with senior stakeholders • Significant track record of managing Delivery teams, preferably within the construction or enterprise software sectors, focused on supporting highly complex enterprise clients with diverse stakeholder groups. • Action-oriented and hands-on operator who can fluidly shift between strategic leadership and tactical execution as needed in a dynamic environment. • Demonstrated success navigating ambiguity and building from the ground up, ideally within a fast-paced, scaling technology company. • Data-driven mindset with the ability to generate, interpret, and act on customer success metrics to inform business decisions and track progress. • Experience working in globally distributed and cross-cultural workforces during periods of rapid growth and transformation. Personal characteristics • High-energy leader who thrives in a demanding, fast-paced environment and embraces the high levels of ownership required for success. • Direct and transparent communicator who excels in a culture of radical candor, providing and receiving straightforward feedback to drive rapid improvement. • Entrepreneurial thinker with an "earned trust" mindset, demonstrating the ability to deliver results autonomously while working across global time zones. • Adaptable operator who remains comfortable with ambiguity and is capable of making deterministic decisions in a probabilistic, high-pressure industry. • Intellectually agile leader who stays several steps ahead of the organization's needs and is willing to challenge assumptions to develop the best possible solutions. Benefits • Real ownership from day one. This isn't a layer-3-in-a-big-org role. You see a problem, you own it. Your decisions will play out in weeks, not years, and materialize in steel and concrete. • Work directly with the founders. Close access to experienced, mission-driven leadership who are leading academic voices on why mega-projects fail, and have real-world scars to match. • The momentum is real. Revenue has tripled every year since 2023. We're becoming the category leader, with the gap widening every quarter. This is already happening, not a future bet. • Backed to build properly. A $25M Series A gives us the runway to do this right. We're only just getting started. • A defined growth path. This seat is built to grow into more client-facing, sales-oriented work as you prove yourself - not stay static. • Total compensation range: $225,000-$275,000+, based on experience and fit against the requirements above, and equity in a fast-growing, well-funded startup.