High school diploma or equivalent (GED) required; Bachelor's degree preferred.
Account management experience in healthcare or related field.
Thorough understanding of HIPAA and compliance requirements.
Proven ability to meet a $3,000 monthly revenue quota.
Experience managing approximately 300 named accounts.
Proficiency with ICOMS/CSG or similar billing systems.
Strong verbal, written, and interpersonal communication skills.
Responsibilities
Proactively manage healthcare enterprise accounts to ensure client satisfaction and retention.
Meet or exceed monthly revenue and sales quotas by nurturing relationships and identifying new opportunities.
Conduct regular meetings and account reviews to assess client needs and present solutions.
Serve as a customer advocate, resolving issues and maintaining high service standards.
Maintain accurate client information and contract details in internal databases.
Establish internal procedures to support accounts and assist with collections as needed.
Stay informed about service pricing and complete required training sessions.
Benefits
Office-based role with significant travel to customer locations.
Opportunity to enhance knowledge and skills through sales meetings and training programs.
Full Job Description
Job Summary
Looking for a role where your account management expertise supports the growth and satisfaction of healthcare clients? As a Vertical Account Manager, Healthcare at Spectrum Business, you will proactively manage day-to-day relationships with enterprise healthcare accounts, protect and grow revenues and identify new sales opportunities. Your dedication will help clients achieve their goals and reinforce Spectrum's reputation for trusted solutions in the healthcare market.
Responsibilities
How You Will Make an Impact
Proactively manage an assigned module of healthcare enterprise accounts, ensuring client satisfaction and retention
Meet or exceed monthly revenue and sales quotas by nurturing relationships, securing renewals and identifying new opportunities within assigned accounts
Conduct regular face-to-face meetings and account reviews to assess needs, present solutions and secure additional business
Serve as a customer advocate, interfacing with Spectrum departments to resolve issues, answer questions and maintain high service standards
Maintain and update internal databases with accurate client information and contract details for regulatory tracking as needed
Establish and monitor internal procedures to support assigned accounts and assist with collections when necessary
Stay informed about service pricing, processes and promotions by completing required training sessions
Attend sales meetings and training programs to enhance knowledge and skills
Working Conditions
Office-based role with significant travel required to customer locations, including travel during inclement weather using a reliable personal vehicle
Qualifications
What You Will Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent from an accredited organization (GED)
Experience
Account management experience in healthcare or related field
Skills
Read, write, speak and understand English
Thorough understanding of HIPAA and compliance requirements
Proven ability to meet a $3,000 monthly revenue quota
Experience managing around 300 named accounts as an account manager
Proficiency with ICOMS/CSG or other billing systems
Strong verbal, written and interpersonal communication skills
Ability to travel up to 30 percent of the time to assigned territories
Valid and active State driver's license with safe driving record
Preferred Qualifications
Education
Bachelor's degree in a business-related field or equivalent combination of education, training and experience
Experience
5+ years of strategic account sales or account management experience
5+ years of experience with advanced voice and data networking (PRI, SIP, LAN, WAN)
5+ years of strategic account management in healthcare verticals such as pharmaceutical sales, surgical representative or hospital account management
Skills
Experience as a successful internal "hunter" in sales or telesales
Salesforce proficiency
Aptitude for learning Spectrum's product suite
Industry knowledge and strong attitude
Proficiency in Microsoft Word, Excel and PowerPoint
