3–5 years of hands-on experience with Atlassian tools, specifically Jira and Jira Service Management.
Proficiency in JQL and Jira automation for workflow design.
Experience integrating Atlassian platforms with third-party tools using REST APIs and webhooks.
Strong communication skills for collaboration with diverse teams.
Bachelor's degree in a relevant field or equivalent practical experience.
Responsibilities
Administer and configure Atlassian tools to meet business needs.
Design and maintain automation rules and JQL-based workflows.
Build and manage REST API and webhook integrations with third-party tools.
Collaborate with stakeholders to gather requirements and troubleshoot issues.
Develop and maintain analytics dashboards for informed decision-making.
Benefits
Hybrid work environment with at least 3 days in-office.
Opportunity to work in a collaborative, global team setting.
Full Job Description
As an Atlassian Administrator reporting to Director of Software Development you'll play a critical role in managing, optimizing, and expanding Nasdaq's Atlassian ecosystem — enabling teams across the organization to work smarter, move faster, and deliver with greater impact.
You'll thrive in this position if you're technically curious, detail-oriented, and energized by building integrations and workflows that connect the tools teams rely on every day.
Key Responsibilities
Administer and configure Atlassian tools — including Jira, Jira Service Management, and CMDB — to support evolving business and operational needs.
Design and maintain automation rules and JQL-based workflows that improve team efficiency and service delivery.
Build and manage REST API and webhook integrations connecting Atlassian platforms with third-party tools across the technology ecosystem.
Collaborate with cross-functional stakeholders to gather requirements, troubleshoot issues, and deliver scalable platform solutions.
Develop and maintain analytics dashboards and reporting capabilities to surface insights that drive informed decision-making.
Required Qualifications
3–5 years of hands-on experience administering Atlassian tools, including Jira, Jira Service Management (JSM), and CMDB.
Proficiency in JQL and Jira automation for workflow design and configuration.
Experience with REST APIs and webhooks to integrate Atlassian platforms with third-party tools such as GitHub, Salesforce, Datadog, and Okta.
Strong communicator with the ability to work effectively with technical and non-technical teams in a collaborative, global environment.
Bachelor's degree in a relevant field or equivalent practical experience.
Preferred Qualifications
Atlassian certifications such as ACP-120 (Jira Administration), ACP-620 (Jira Service Management), or ACP-420 (Confluence Administration).
Hands-on experience with analytics and reporting tools, such as Power BI.
Exposure to enterprise-scale platform environments and global teams.
This position will be located in Toronto and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
This posting is for an existing vacancy within Nasdaq
About Nasdaq
Nasdaq, Inc. is a global technology company that operates a suite of financial services businesses, including trading, clearing, exchange technology, regulatory, securities listing, and public company services. The company was founded in 1971 and is headquartered in New York, New York. Nasdaq operates in over 50 countries and has more than 4,700 employees worldwide. The company is committed to innovation and has been at the forefront of developing new technologies to improve the efficiency and transparency of financial markets.
