University Registrar - Office of the Provost
Salary: Commensuratewith experience
Benefits: The University offers generousbenefits including paid time off (holidays, holy days and vacation), employermatching contributions to the retirement plan, and tuition benefits foremployees and their eligible dependents. Learn more and explore benefits at www.duq.edu/benefits
Location: Office of the Provost
Position Status: Full-time
Hours: Varied
Position Number: 222300/10-1229
FLSA Status: Exempt
POSITIONSUMMARY:
The University Registrar serves as the chief student records officialfor the University and provides oversight, strategic planning, supervision,leadership, and management of staff and operations in the Office of theUniversity Registrar. The University Registrar plays a vital role in thedevelopment and implementation of academic policies, procedures, and processesand provides counsel to students, faculty, staff, external constituents and thegeneral public concerning Duquesne University academic programs and services.
Key elements of theposition include being proactive, strategic and deadline-oriented in a complexorganization. The position requires independent judgement, adaptability,project management, diligence, attention to detail, maintainingcross-functional relationships, the ability to develop strategy from researchand analytics and the ability to cultivate professional and workingrelationships. The University Registrarmust remain current on best practices in higher education registrationservices. This position reports to the Vice Provost for Academics.
This position is designated as anon-campus position and is not eligible for a regular remote or hybrid workarrangement. The employee is expected to perform the duties of the position oncampus, subject to applicable University policies and management direction.
DUTIESAND RESPONSIBILITIES:
This list is neither absolute norrestrictive, but indicates approximate duties and responsibilities which may beredefined pursuant to operational needs.
Provides leadership for andsupervision of the Office of the University Registrar in its daily operationsas well as strategic directions. Organizes and coordinates activities andpersonnel to support academic functions throughout the academic year.
Supervises and manages staffand the corresponding functional units: course information, classroomscheduling, records management, registration, enrollment and degreecertification, transcript production, degree clearance, graduation andtechnology support.
Researches, analyzes, andresolves questions and/or requests related to academic policies, registration,grades, academic records, transcripts, degree clearance and compliance.
Ensures faculty and staffunderstand and adhere to academic policies and procedures.
Responsible for innovation ofacademic systems within academic affairs.
Ensures office staff providesexemplary service to students, faculty, and staff by effectively communicatingpolicies, procedures, and students' rights and responsibilities in a helpful,considerate and timely manner.
Responsible for planning andmonitoring the office budget.
Develop and administer academic policies, such as Leaves of Absenceand combined Bachelor's/Master's programs.
Manages other assignments and special projects as assigned by the ViceProvost for Academics.
SUPERVISIONAND MANAGEMENT OF STUDENT RECORDS
Oversees the stewardship andmanagement of all student records; updates and maintains all academic recordsfor all students who have attended the university, including all historicalrecords.
Oversees the preparation andrelease of transcripts, diplomas, and other academic records, credentials andrelated data for the university.
Oversees the collection ofmidterm and final grades and end-of-term grade and academic standing processesat the conclusion of each term.
Counsels students regardingacademic records, registration, grades, enrollment status, academic standingand degree clearance.
Oversees the degree-clearanceprocess for all graduating students except the Thomas R. Kline School of Lawand the Nasuti College of Osteopathic Medicine. Clears students foruniversity-level graduation. Works closely with Schools to ensure compliance withprogram requirements. Maintains degree and program audits and issues diplomas.
Oversees class scheduling andregistration processes; maintains and publishes course and class informationand course descriptions. Ensures that online registration materials andinformation are accurate and readily available.
Ensures all coursewithdrawals, leaves of absence, complete withdrawals, and other related eventsare compliant and properly documented and maintained in the student recordssystem.
Works collaboratively withother offices involved in student services such as financial aid and studentaccounts to ensure accuracy of student records.
Safeguards the security andintegrity of student academic records and the Duquesne University degree.
TECHNOLOGYSUPPORT
Provides strategic leadershipand develops appropriate recommendations for the implementation of academicsystems technology and applications in support of student services.
Oversees the development andmaintenance of the Banner Student System for administrative use andSelf-Service Banner for student and faculty use. Serves as the Data Steward forthe student module in Banner.
Participates as a member ofthe Data Governance Committee.
Assists in the identificationand resolution of Banner-related and other technical issues.
Participates in the reviewsand testing of Banner upgrades, patches, and fixes for impacts on thefunctioning of the office and its constituents.
Provides Banner end-usersupport for the office and all student system end-users.
Working closely with CTS,provides direction and oversight regarding interfaces to other systems usingstudent data including but not limited to Cognos, Stellic, Canvas, BannerDocument Management, and various interfaces including but not limited to StudentAccounts, Gumberg Library and Health Services systems.
Reviews and maintains theOffice of the University Registrar website.
GOVERNANCEAND COMPLIANCE
Collaborates with theProvost, Vice and Associate Provosts, and Deans on matters related to theinterpretation, development and adherence to academic policies and procedures.
Ensures understanding of andcompliance with the university's academic policies and procedures amonguniversity personnel.
Chairs the Academic CalendarCommittee; develops and maintains the academic calendars.
Ensures compliance withFERPA, provides FERPA training and responds to FERPA-related questions andissues.
Oversees reporting toexternal agencies including but not limited to the National StudentClearinghouse, the U.S Department of Veterans Affairs, and the NationalCollegiate Athletic Association.
Ensures compliance withfederal, state and accrediting bodies including Middle States Commission onHigher Education, PA Department of Education and the Higher EducationOpportunity Act.
Evaluates security access anddetermines appropriate levels of access for campus users of the student system,document management system and student data and its use.
Oversees publication ofannual Undergraduate and Graduate Catalogs.
Participates with gueststatus on Academic Council.
Participates as a votingmember of Graduate Council.
Participates on additionalcommittees and boards including the National Collegiate Athletic AssociationAcademic Review Board, the Spiritan Board of Directors and the UniversityRetention Committee.
Completes otherduties as assigned.
Minimum qualifications:
Master's degree from anaccredited educational institution with seven to ten years of progressivelyresponsible experience in higher education with a proven record of advancedorganizational, communications and technology skills.
Ability to provide strategicleadership and collaborative decision-making and support across a wide varietyof university constituents.
Experience with Banner orsimilar Enterprise Resource Planning system.
Demonstrated aptitude formanaging technology in a university environment, including experience withregistration and student records software, reporting tools, and additionaleducational software, such as Canvas and classroom scheduling systems, particularlyin areas of needed integration and interfaces.
Highly developedinterpersonal, analytic, problem-solving, organizational and communicationskills. Must demonstrate adaptability and willingness to improve currentprocesses as appropriate to maximize efficiency of the office.
Knowledge and understandingof federal, states, and agency-accrediting rules and regulations as theypertain to higher education.
Sensitivity to the need ofeach individual to be treated with dignity and respect as it relates todiversity in general and the Mission of the University specifically.
Demonstrates creative thinking andsound judgment in identifying solutions, addressing University challenges, andimproving processes. Applies critical thinking and initiative to evaluateoptions and support effective outcomes.
Demonstrates adaptability andflexibility in responding to changing University priorities, evolvingresponsibilities, and new processes or technologies. Maintains effectivenessand a constructive approach in a dynamic work environment.
Demonstrates a commitment tocontinuous learning, professional development, and improvement. Seeks feedback,applies lessons learned, and remains open to new ideas, approaches, andopportunities to strengthen individual and team effectiveness.
Demonstrates a service-orientedapproach in interactions with students, faculty, staff, and other Universityconstituents. Communicates professionally, responds to requests in a timely andeffective manner, and seeks to understand and address the needs of thoseserved.
Preferredqualifications:
Doctoraldegree from an accredited educational institution preferred.
Alternatively, the successful candidate may possess any equivalent combinationof experience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions. This includes, but is notlimited to, the following:
Ability toestablish and maintain effective working relationships with the UniversityCommunity.
Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.
APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
