Job DescriptionMust meet agency inoffice requirements Salary commensurate with experience and qualifications GENERAL DESCRIPTION Performs highly complex (seniorlevel) work administering the daily operations and activities of the Texas Water Development Board's (TWDBs) Program Administration Outreach Department. Work involves establishing goals and objectives, and developing guidelines, procedures, policies, rules, and regulations. Develops schedules, priorities, and standards for achieving established goals. Coordinates and evaluates team activities. Develops and evaluates budget requests, and monitors budget expenditures. Plans, assigns, and supervises the work of others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Reports to the Director of the Program Administration and Reporting Division.
ESSENTIAL JOB FUNCTIONS - Develops and implements outreach strategies that support awareness of and access to TWDB financial assistance, technical assistance, and capacitydevelopment resources.
- Oversees coordination of outreach and assistance activities associated with the Water Utilities Technical Assistance Program (WUTAP) and the Asset Management Program for Small Systems (AMPSS).
- Coordinates with internal program areas to identify outreach needs, develop consistent program information, and connect prospective applicants and funded entities with appropriate agency resources.
- Builds and maintains productive working relationships with water and wastewater systems; political subdivisions; local, regional, state, and federal partners; professional associations; and other stakeholders.
- Represents the agency, division, and team at meetings, conferences, workshops, webinars, public events, and stakeholder forums.
- Oversees development and delivery of presentations, training, guidance, correspondence, web content, and other outreach materials for internal and external audiences.
- Ensures publicfacing information is accurate, timely, accessible, consistent with approved policy and guidance, and appropriate for the intended audience.
- Identifies underserved or hardtoreach audiences and recommends targeted engagement and assistance approaches, including approaches responsive to small and rural systems.
- Coordinates intake, tracking, referral, and followup of stakeholder requests and ensures timely, consistent customer service.
- Analyzes feedback, participation information, and other programmatic data to evaluate outreach effectiveness and recommend improvements.
- Plans, implements, coordinates, monitors, and evaluates team procedures and maintains documented work processes for team positions and activities.
- Coordinates special projects, stakeholder initiatives, and crossfunctional assignments involving outreach, technical assistance, and program access.
- Provides effective leadership and management of the Program Administration Outreach Team.
- Manages all project activities within the Program Administration Outreach Team, providing technical direction and guidance.
- Monitors and reports Program Administration Outreach Team work activities.
- Authorizes Program Administration Outreach Team hiring, separations, disciplinary actions and employee performance rewards.
- Assigns job duties, conducts performance evaluations, clarifies roles and responsibilities, and monitors and measures performance against goals.
- Evaluates Program Administration Outreach Team performance and recommends and leads improvements.
- Supports Program Administration Outreach Team administrative requirements related to organization, budget and personnel.
- Ensures the provision of quality customer service from the Program Administration Outreach Team to all stakeholders.
- Manages the performance of direct reports, to include timely completion of performance appraisals, and followthrough on disciplinary actions as needed.
- Maintains confidential and sensitive information.
- Ensures individual and team files (electronic and hard versions) are appropriately maintained and timely disposed of in accordance with the agency's records retention procedures and schedule.
- Maintains required certifications and licenses and meets the continuing education needs and requirements of the position to include, attending mandatory training courses.
- May be required to operate a state or personal vehicle for business purposes.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS - Graduation from an accredited fouryear college or university with a bachelor's degree in communications, public administration, business administration, planning, environmental science, water resources, or a related field.
- Seven years of progressively responsible experience in public outreach, stakeholder engagement, program administration, technical assistance, communications, or a related field.
- Three years of relevant experience leading public outreach and/or technical assistance projects or teams.
- Relevant education and experience can be substituted for each other on a yearforyear basis.
PREFERRED QUALIFICATIONS - Experience managing staff and complex projects in a publicsector or regulated environment.
- Experience developing and delivering outreach, training, presentations, or written materials for public officials, utilities, communities, or other external stakeholders.
- Experience with water or wastewater systems, infrastructure finance, grants, loans, technical assistance, or capacitydevelopment programs.
- Experience working with small or rural water and wastewater systems.
- Experience evaluating outreach results, maintaining customer relationships or activitytracking data, and using findings to improve service delivery.
- Experience with TWDB financial assistance programs, WUTAP, AMPSS, or comparable state or federal programs.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) - Knowledge of local, state, and federal laws and regulations relevant to the Program Administration Outreach Department.
- Knowledge of the principles and practices of public administration.
- Knowledge of management, customer service, stakeholder engagement, and public communication.
- Knowledge of water and wastewater utility needs, particularly those affecting small and rural systems.
- Knowledge of methods for planning, developing, delivering, and evaluating outreach, education, training, and technical assistance activities.
- Skills in using Microsoft Office programs such as Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
- Skills in use of internet, email, word processing, spreadsheet, presentation, virtualmeeting, database, and activitytracking software.
- Skills in written and verbal communication, public speaking, facilitation, relationship management, and translating technical or programmatic information for varied audiences.
- Skills in planning, assigning, monitoring, and evaluating the work of others.
- Skills in analyzing programmatic data, stakeholder feedback, and operational information to develop options and implement improvements.
- Skills in resolving complex problems, managing competing priorities, and coordinating work across organizational boundaries.
- Ability to maintain the security or integrity of critical infrastructure within Texas.
- Ability to meet agency inoffice requirements.
- Ability to develop, document, and maintain effective work processes and qualitycontrol procedures.
- Ability to adhere to work schedules, follow procedures with respect to leave and submit accurate timesheets by prescribed deadlines.
- Ability to make mature, objective decisions and identify areas of potential problems.
- Ability to perform effectively and willingly when changes occur in scope and nature of the work and work environment.
- Ability to perform routine and nonroutine work assignments accurately and ontime with little or no supervision.
- Ability to perform assigned duties and improve work habits and/or output.
- Ability to complete assigned work, on time, neatly and in order with infrequent errors.
- Ability to complete tasks and projects in a timely manner and persists until tasks are completed.
- Ability to interpret policies, procedures, laws, regulations, contracts, and program guidance.
- Ability to provide prompt, courteous and accurate assistance and clear and concise communication to agency staff, as well as to employees of other political entities and the public both verbally and in writing.
- Ability to work with others in a team environment and cooperate with supervisors, coworkers, and others.
- Ability to manage multiple tasks and schedule work in order to maintain regular progress on assignments and meet deadlines.
- Ability to stand/sit/move to perform activities such as retrieve/replace files in a large file system for boxes up to 30 lbs.
- Ability and willingness to travel up to 50% of the time, primarily within the State of Texas.
- Ability to operate a vehicle (state or personal) for state business and maintain a driver's license and driving record that complies with state and agency requirements.
- Ability to work shifts that may exceed 8 hours, including early mornings, nights, and weekends.
- Ability to train others.
- Ability to assign and/or supervise the work of others.
REMARKS - A copy of required academic transcripts and/or licensures and driving record must be submitted at the time of hire. Failure to provide required documentation will result in no further consideration for employment.
- Important Notice: Otherwise qualified candidates who are ultimately considered for potential employment with the Texas Water Development Board may be the subject of a request for any criminal history record information maintained by the Texas Department of Public Safety (DPS). Evidence of a criminal conviction or other relevant information obtained from the DPS shall not automatically disqualify an individual from employment with the Texas Water Development Board.
APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS - Work In Texas (WIT) applicants should complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS to register or login and access your profile.
REFERENCE CHECKS - Reference checks will be conducted on top candidate for the position and may include outreach to current and/or former supervisors. Reference checks for top candidates currently employed by the TWDB will include outreach to current supervisors.
CONSENT OF CRIMINAL HISTORY CHECKS - All interviewed candidates must complete the HR101 Consent to Obtain Criminal History Record Information and the GA48 Consent form to obtain continuous criminal history and review forms once extended an offer to interview. The consent forms will be sent by Human Resources (HR) and retained with HR. Only candidates extended a conditional offer will have their criminal history checked in the Texas Department of Public Safety (DPS) system. Candidates who refuse to complete both consent forms will no longer be considered for the vacancy with the Texas Water Development Board. If adverse findings are found, candidates will be afforded 10 business days to provide a response prior to a final determination on hiring eligibility.
JOB LOCATION - Candidate must be able to report to and work from the noted work location and comply with the agency's Return to Office (RTO) requirements.
