Apple

Trust and Safety Technical Program Manager

Apple$130K — $180K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of program management experience with consumer-facing products.
  • Experience in designing and operating highly distributed, scalable systems.
  • Understanding of big data and machine learning systems and technologies.
  • Strong technical proficiency and attention to detail.
  • Track record of running complex cross-functional software projects.
  • International product development experience preferred.

Responsibilities

  • Release features for customers on time and with high quality.
  • Drive the software development process from requirement documentation to shipping.
  • Collaborate cross-functionally within Apple to harness collective skills.
  • Clarify complex projects to establish visibility and set expectations.
  • Make critical decisions and trade-offs to achieve program success.
  • Define product vision and strategy while troubleshooting issues.
  • Stay updated on market technology solutions to innovate effectively.

Benefits

  • Comprehensive medical and dental coverage.
  • Retirement benefits and stock options available.
  • Discounted Apple products and free services.
  • Reimbursement for education-related expenses including tuition.
  • Potential eligibility for bonuses and relocation assistance.
Full Job Description
The Trust and Safety team is responsible for ensuring the trust and safety of Apple services through a combination of threat modeling, data-driven policy, and machine learning. To do so, we are seeking an expert in fraud and abuse on digital platforms such as account takeovers and spam. This role will help drive and support the evolution of the business, working in lockstep with internal and external business partners to rapidly build and deploy effective fraud-fighting solutions to production which is essential in our fight with fraudsters and abusers. It's a hands-on, cross-functional, highly-engaged job. No folks who like to observe from the sideline. A good PM is key to the success of the team and products.

Description

Release the right set of features for our customers, on time and with high quality.

Drive all aspects of the software development process: document requirements, scope work, develop a plan, generate a schedule, craft, implement and ship. Work cross-functionally across Apple to use the collective skills and intelligence of our people.

Discover and eliminate complexity and ambiguity in projects to ensure visibility and establish goals and expectations for services requested.

Make critical decisions and trade-offs to ensure your programs are successful. Help to define a product vision and strategy.

Resolve discrepancies, troubleshoot, and unblock issues.

Understand sophisticated technical projects and can quickly learn about new technologies and solutions to run their implementation.

Connect with every level of our organization, from individual contributors to executives.

Demonstrate high integrity and strong values, every single day.

Keep up-to date on the latest technology solutions in market to generate innovative ideas to tackle challenges.

Work closely with Legal, Privacy and Security teams to design and implement solutions.

Minimum Qualifications

5+ years of program management experience with consumer-facing products.

Experience in designing and operating highly distributed, scalable and available systems

Understanding of big data and machine learning systems, tools and technologies

Preferred Qualifications

Strong technical proficiency, steadfast attention to details, persistent at follow up and demanding of quality.

Consistent track record of running complex cross functional software projects that support applications and services

International product development experience

Proficiency in applying project management and collaboration tools

Strong verbal and written communication and presentation skills

Hands-on experience building and delivering client software, web and internet services

Self-starting, self-directed, results producing and self-sufficient.

Flexible and open working style, with an ability to quickly establish trust and credibility

Experience working in a multifaceted, results driven environment.

Comfortable managing ambiguity and working with cross-functional teams.

Bachelor's degree (or equivalent) - Master's or MBA a plus.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

Similar Jobs

More Jobs at Apple

More Consumer Technology Jobs

Find similar Trust and Safety Technical Program Manager jobs: