Diploma, ADN, or BSN from an accredited institution
Current Maryland State license as a Registered Nurse
1-2 years of nursing experience, specifically in Home Health Hospice or triage
Strong time management and organizational skills
Excellent interpersonal and communication skills, especially with diverse populations
Ability to perform under stress and manage multiple assignments effectively
Responsibilities
Triages patient and caregiver calls, providing solutions and education
Acts as a liaison with physician offices for the care team
Offers immediate emotional support during death calls
Coordinates changes in patient level of care as needed
Communicates with insurance case managers and documents discussions
Assists with pharmacy issues, including medication refills and controlled substances
Orders supplies and durable medical equipment, documenting in EMR
Analyzes call trends to identify improvement opportunities
Benefits
Supportive work environment focused on patient and family care
Opportunity to work closely with a multidisciplinary care team
Engagement in meaningful work with terminally ill patients and their families
Professional development opportunities in a specialized field
Flexible scheduling options to accommodate work-life balance
Full Job Description
The Triage RN reports to Associate Clinical Director. He/she is responsible for triaging patient and caregiver telephone calls, assisting in the solution, palliation of symptoms and provision of education. Assists with identifying patient/family care needs and for providing nursing and supportive care for the terminally ill patient and their families, in conjunction with case managers and physicians. Maintains relationships with families and patients. Provides support to care team members by acting as a liaison/coordinator with physician offices, insurance case managers, pharmacies and DME company. Education: Diploma, ADN and/or BSN from an accredited institution Licensures/Certifications: Current Maryland State license as a Registered Nurse Experience: One to two years of nursing. Home Health Hospice or triage experience required Skills: • Strong time management skills • Strong organizational skills • Excellent interpersonal and communication skills with ability to interact with a diverse population. • Ability to be patient and family focused • Skill in the use of EMR (Electronic Medical Record) and/or ability to learn • Knowledgeable of universal precautions for infection control and practices safe nursing standards for self-protection • Ability to perform consistently in stressful situations. • Strong and creative, problem-solving skills with the ability to prioritize and delegate. • Ability to simultaneously handle multiple assignments and projects with attention to details, efficiency and accuracy and deadlines.
Principal Duties and Responsibilities: • Triages all patient and caregiver calls, assisting in the solutions, palliation of symptoms and provision of education. • Serves as a liaison with physician offices on behalf of the care team. • Provides immediate response and emotional support to the family at the time of death call. • May assist in the coordination of changes in patient level of care. • May communicate with insurance case managers on behalf of the care team. Documents discussions in detail. • Assists with pharmacy issues (ordering medication refills, securing scripts for controlled substances, problem solves breakdown in systems communications). • Orders supplies and durable medical equipment as appropriate and documents same in the EMR • Coordinates equipment pick up with vendor representative as necessary. • Trends calls prospectively to determine patterns by team/provider and identifies opportunities for improvement. • Deploys staff as needed to address patient and family assessed needs.
Pay Range $66,942.34 - $102,872.41 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
