5+ years of technical support experience in enterprise environments, ideally in financial services or trading firms.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong expertise in Windows environments, Microsoft Office, Office 365, VDI, and Citrix.
Solid understanding of Active Directory, Exchange, and remote access solutions.
Familiarity with ITIL frameworks and experience with ServiceNow for incident management.
Experience with market data platforms like Bloomberg and ICE, including vendor integrations.
Excellent customer service and communication skills, with the ability to thrive under pressure.
Proactive and collaborative mindset, with availability for night/weekend shifts.
Responsibilities
Serve as the primary technology contact for trading business units, ensuring a seamless end-user experience.
Provide hands-on technical support across desktop technology and various platforms.
Troubleshoot issues with market data platforms and related integrations.
Manage incidents and communicate status updates through ServiceNow.
Support trading floor operations, including user enablement and remote access tools.
Address basic network and telecommunications connectivity issues.
Collaborate with cross-functional teams on technology initiatives, adhering to ITIL best practices.
Assist with server and data center support as needed.
Benefits
Comprehensive benefits package including health and wellness programs.
Discretionary performance bonuses based on individual and company performance.
Opportunities for professional development and technical training.
Flexible work environment with potential for remote work options.
Full Job Description
Trade Floor Support Engineer
Meet the Team Core to the health and growth of our business, Millennium's Information Technology organization supports a flexible, scalable technology environment powered by advanced proprietary systems and the continued development of next-generation analytical and trading capabilities. Within this organization, the Trade Floor Support team partners directly with front-office users to deliver responsive, high-touch technology support across trading floor systems, end-user platforms, market data tools, and related infrastructure in a fast-paced, business-critical environment.
What You'll Do
Serve as a primary technology contact for trading business units, delivering responsive support and helping ensure a seamless end-user experience
Provide hands-on technical support across desktop technology, Windows environments, Microsoft Office and Office 365, mobile devices, VDI, and Citrix
Troubleshoot issues across market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related Excel plug-ins and API integrations
Manage and communicate incidents, problems, and changes through ServiceNow, keeping stakeholders informed on status, impact, and resolution
Support trading floor operations, including adds, moves, changes, remote access tools, and day-to-day user enablement
Troubleshoot basic network and telecommunications connectivity issues to support business continuity and timely issue resolution
Partner with cross-functional teams on firmwide technology initiatives, while adhering to ITIL best practices across CMDB, incident management, change management, and quality metrics
Assist with server and data center support as needed, while continuing to build technical knowledge and strengthen support capabilities
What You Bring
5+ years of progressive technical support experience in an enterprise environment, preferably within financial services, trading firms, hedge funds, or large financial technology organizations
Bachelor's degree in Computer Science, Information Technology, or a related field
Strong experience supporting Windows environments, Microsoft Office and Office 365, mobile devices, VDI, Citrix, and end-user desktop technologies
Solid knowledge of Active Directory, Exchange, remote access solutions, and core troubleshooting across user platforms and connectivity
Familiarity with ITIL frameworks and hands-on experience using tools such as ServiceNow for incident, problem, and change management
Experience supporting market data platforms and vendor integrations, including Bloomberg, LSEG Workspace, ICE, and related desktop tooling
Strong customer service, communication, and problem-solving skills, with the ability to prioritize effectively and perform under pressure in a fast-moving environment
Proactive, collaborative approach with a strong sense of ownership; availability for night and weekend shifts and light travel to branch offices
The estimated base salary range for this position is $100,00 to $175,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individual's experience level and the qualifications they bring to the role to formulate a competitive total compensation package.
