4+ years in customer-facing technical roles like account management or solutions engineering
Strong technical skills for platform deployment and troubleshooting
Experience with enterprise customers and diverse technical stakeholders
Excellent communication skills for conveying complex concepts
Highly organized with ability to manage multiple engagements
Genuine curiosity for product excellence and continuous improvement
Willingness to travel occasionally to customer sites
Responsibilities
Partner with sales to understand customer goals and support pilots
Own customer environment deployment and post-sale technical execution
Serve as the primary technical contact for customers
Lead onboarding and enablement to drive product adoption
Capture customer insights to improve product and process scalability
Benefits
100% company-paid medical, dental, and vision for employees
Flexible PTO allowing for energy management
Annual company retreats and regular in-person team events
In-person team environment in a stunning waterfront office in Brooklyn
Full Job Description
About the Role
Outtake is looking for a Technical Account Manager to lead customer-facing engagements and ensure successful delivery from pilot to long-term adoption. In this role, you'll live at the intersection of customer needs, product capabilities, and internal execution. If you're customer-obsessed, like building trusted relationships, and are excited to roll up your sleeves technically, this role is for you.
Responsibilities
Pre-sales execution: Partner with sales team to understand customer goals, gather technical requirements, support pilots, and deliver tailored demos
Platform configuration: Own customer environment deployment and post-sale technical execution, including platform spin-up, prompt engineering, and configuration
Technical POC: Serve as the primary technical point of contact for customers, managing expectations and guiding them through product capabilities and evolution
Customer delight: Lead customer onboarding and enablement to drive adoption and monitor health signals to proactively identify risks, new revenue opportunities, and next steps
Champion for scale: Capture and share customer insights, best practices, and recurring patterns to educate internal teams and improve product and process scalability
What you'll need to bring
4+ years of experience in customer-facing technical roles such as account management, solutions engineering, or customer success
Strong technical aptitude with the ability to deploy, configure, and troubleshoot platforms
Experience working directly with enterprise customers, including a variety of technical and non-technical stakeholders
Excellent communication skills with the ability to explain complex concepts clearly and confidently
Highly organized and capable of managing multiple customer engagements at once
Natural curiosity and genuine passion ****for product excellence and continuous improvement
Willingness for occasional (~1-2x quarterly) travel to customer sites for check-ins and relationship-building
Bonus Points
Hands-on agent experience: Exposure to setting up and configuring AI agents
Experience at a fast-paced start-up: You've already cut your teeth at an early-stage start-up or other high growth environment
Project implementation experience: Not only have you designed a program, but seen it through to fruition with detailed planning, execution, and outcome-tracking
Life at Outtake
Office: We are an in-person team (5 days a week, with flexibility as needed) working out of a stunning waterfront office in Brooklyn. Collaboration, speed, and clarity matter.
Health: 100% company-paid medical, dental, and vision for employees.
Time Away: Flexible PTO. We trust adults to manage energy, not clock time.
Culture & Team: Annual company retreats and regular in-person events.
